Personality Impacts Group Work Attitude

American Journal of Business Education ? March 2010

Volume 3, Number 3

Effects Of Personality On Attitudes

Toward Academic Group Work

William R. Forrester, Kennesaw State University, USA Armen Tashchian, Kennesaw State University, USA

ABSTRACT

This study investigated the effects of personality on attitudes toward academic group work among a sample of 225 business students. Data were collected using pre-existing scales for measuring personality and attitudes toward academic group work. Specifically, the Neo-FFI scale was used to measure the five personality dimensions of openness, agreeableness, extroversion, conscientiousness and neuroticism. Regression analysis indicated that extroversion was the best predictor of respondents' attitudes toward academic group work. Individuals with high extroversion scores had positive attitudes toward academic group work. Neuroticism, agreeableness and conscientiousness were also related to respondents' preference for group work and discomfort with group work. Interestingly, respondents' level of openness had no impact on any of the work group attitude variables.

Keywords: personality, group work, Neo-FFI, attitudes

INTRODUCTION

S

tudent project groups play an important role in the development of skills and attitudes toward team work that transcend the learning environment and affect the professional practices of graduates (McCorkle et. al. 1999; Huff, Cooper, and Jones 2002). Because academic group work has such notable effects on the

development of work-relevant skills and attitudes, considerable research attention has been directed toward

understanding group work attitudes and the ways in which skills and attitudes are affected by group work process

and outcomes (Gardner and Korth 1998). In spite of these efforts, business schools have been criticized for not

adequately preparing students with teamwork related skills and attitudes (Kaenzig, Hyatt, and Anderson 2007).

Desirable attitudes toward student group work include beliefs that group work helps learning, helps in the productive use of time, and aids learning retention. They reflect enjoyment at participating in group work and feel that group work is easier and more interesting than working alone. Additional desirable attitudes include feelings of relaxation while working in group settings and confidence in one's ability to make a personal contribution to group outcomes (Cantwell and Andres 2002). Past research has shown that positive attitudes toward group work are associated with higher levels of sociability, lower levels of social anxiety, stronger mastery of performance goals, and higher levels of learning awareness (Cantwell and Andrews 2002).

Considerable research effort has been directed toward understanding group work attitudes and the ways in which skills and attitudes are affected by group work processes and outcomes (Gardner and Korth 1998). This research has clarified ways in which group work attitude is influenced by situational, motivational, and experiential factors. Research has also linked personality tendencies with attitudes toward group work. A study by Thompson, Anitsal, and Barrett (2008) showed that group work orientation is affected by the tendency toward individualism versus collectivism and group members' comfort and satisfaction in working collectively rather than individually. Cantwell and Andrews (2002) showed that higher levels of sociability were associated with lower levels of social anxiety, higher levels of preference for group work, and higher levels of group task performance. Other studies have shown that personality mediates the relationship between achievement orientation and engagement in competitive versus cooperative behaviors (Ross, Rausch, Canada 2003).

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While past research has produced considerable evidence of personality effects, concern remains about the degree to which results can be generalized. Kickul and Neuman (2000), for example, cautioned that the group work literature has over-generalized findings about personality and called for research into the links between specific personality characteristics and attitude components that influence group work performance. This paper attempts to overcome this shortcoming by examining the influence of specific personality dimensions on indicators of group work appropriate for use with business student groups (Gardner and Korth, 1998, Cantwell and Andrews 2002).

For purposes of this study, personality is conceptualized in accordance with the five-factor model. The five-factor model is well established in the business literature and has been validated against many different criteria including job performance, job satisfaction, and career success. It is particularly well suited for use in this study since it has also been validated against the criterion of academic performance (Lounsbury, et. al. 2009).

Attitude toward academic group work is measured using scales developed by Cantwell and Andrews (2002) and Gardner and Korth (1998). Cantwell and Andrews use an 11-item scale that measures preference for group work and discomfort in group work. Similarly, Gardner and Korth use a series of seven items to tap attitudes toward academic group work. All scales are reported to have adequate psychometric properties.

BACKGROUND RESEARCH

The five-factor model of personality is a comprehensive model that views personality as a multidimensional construct consisting of five components identified as agreeableness, conscientiousness, neuroticism, extraversion, and openness to experience. These five dimensions have proven to be stable across diverse populations in a variety of research settings. They have also demonstrated strong predictive validity. Research has produced considerable evidence that individual differences in the five factors account for differences in the ways people think, feel, and interact with others.

The model associates these five dimensions with specific personality traits and allows prediction of personality differences among individuals (Costa and McCrae 1992). According to the model, individuals high in extroversion are likely to be gregarious, assertive, and sociable in contrast with introverts who are likely to be reserved, timid and quiet. Agreeableness can be thought of as the opposite of antagonism. Agreeable people are likely to be cooperative, warm, understanding, and sympathetic and unlikely to be rude, harsh, insincere, and unsympathetic. Similarly, those high in conscientiousness are likely to be hard working, well organized, dependable and firm while those less conscientious are likely to be lazy, disorganized, unreliable, and indecisive. Openness to experience encompasses reflectiveness, creativity, and comfort with theory in contrast with closeness which reflects conservativism of opinions, practicality, and resistance to change. Neuroticism describes tension, insecurity, and irritability in contrast with emotional stability which describes individuals who are calm, self confident, and patient.

Research in organizational behavior has associated differences in each of these personality factors with differences in group work attitudes and behaviors. Extroversion, for example, has been linked to higher levels of engagement in group leadership behavior (Kickul and Neuman 2000). Conscientiousness has been associated with heightened levels of adherence to rules regarding attendance, punctuality, and respect for group processes. Studies have shown that conscientious group members were more task orientated and less likely to engage in social loafing (Konovsky and Organ 1996). Agreeableness has been linked to sportsmanship and inclination to absorb minor inconveniences and impositions accruing from the job (Konovsky and Organ 1996). Studies show that members high in agreeableness contribute to the social functioning of their team (Antonioni 1998). Similarly, emotional stability appears to be a requisite for coordinating the behaviors of teammates and the ability to withstand temperamental and impulsive behaviors of others. Conversely, neuroticism has been coupled with fear of negative evaluations, social avoidance, and preference for individual work (Cantwell and Andrews 2002). Finally, openness has been negatively related to hypercompetitive attitudes. A study by Ross, Rausch, Canada (2003) showed that openness was positively related to cooperative behaviors ? although none of the identified results were statistically significant.

Lonnsbury, Smith, and Levy (2009) found that business students scored higher than non-business students on conscientiousness, emotional stability, extraversion, assertiveness, and tough-mindedness, but scored lower on

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Volume 3, Number 3

agreeableness and openness. Other findings indicate that personality traits differ systematically among students depending upon business functional areas. A study by Noel, Michael, and Levas (2003) found that accounting, marketing, and management information majors differed on extraversion, emotional stability, and openness.

Additional studies suggest that personality is linked to attitudes toward working in groups. This is notable because group learning plays a central role in business education and because learning outcomes are strongly influenced by the quality of communications, and participation among team members (Napier 2007).

Cantewell and Andrews found that higher levels of sociability and lower levels of social anxiety were associated with preference for group work and stronger mastery and performance goals. By contrast, enhanced levels of social anxiety combined with lower levels of sociability were associated with discomfort in group settings (Cantwell and Andrews 2002). This finding was corroborated in a study by Brown, Poole, and Rogers (2004) who found that neuroticism was associated with lower levels of ability to collaborate in groups. These relationships were explored more fully in this study by examining the concurrence of Neo-FFI personality indicators with indicators of attitudes toward academic group work.

METHOD

Subjects for the study were 225 business students (54 percent male) from a southeastern university. The students were working adults, ranging in age from 20 to 52 with a mean age of 26.7 years. Sixty percent of students reported working full-time and 28 percent were working part-time. Only 11 percent of students were not employed at the time of the survey. Years of full time work experience ranged from 0 to 32 with a mean of 5.9 years. The average for part-time work experience was 4.8 years. Data were collected over a four-semester span in nine sections of three different marketing courses. Students comprised 45 teams ranging in size from three to seven members with four being the modal team size. Students participated in the study for course credit.

Within each course, data were collected in three phases. During the first phase the students were organized into teams. Team memberships were voluntary; however, in some instances the instructor reassigned students to groups that contained fewer members. In the second phase, students provided baseline personality information along with indications of their attitudes toward academic group work. In the final phase, students provided demographic and work related data for classification purposes.

Personality information was collected using the Neo Five-Factor Inventory (Neo-FFI). This inventory provides a comprehensive sketch of each student's emotional, interpersonal, experiential, attitudinal, and motivational styles (Costa and McCrae 1992). It consists of 60 Likert-type items anchored by 1 = strongly disagree to 5 = strongly agree and measures respondents' personality on the five dimensions of agreeableness, conscientiousness, extraversion, neuroticism and openness.

Phase two data collection took place approximately six weeks later, after teams had sufficient time to work together on a variety of tasks. In phase two, students provided information about their interactions with other people using the Fundamental Interpersonal Relations Orientation ? Behavior instrument (FIRO-B) (Schutz 1958). This 54-item instrument measures three dimensions of interaction with others: inclusion, control, and affection.

During phase two, students also completed an 18-item inventory measuring feelings and attitudes toward group work (Cantwell and Andrews 2002; Gardner and Korth 1988). Dimensions measured by these items include preference for group work, attitudes toward academic group work and discomfort in groups. The last phase of data collection was conducted at the end of the semester. At that time, students indicated their perceptions of team effort, team effectiveness, and their satisfaction with performance of team tasks.

Three ANOVAs were conducted to determine the appropriateness of pooling data across groups, classes and semesters. Semesters, classes and group membership were the independent variables and the scores on each dimension of Neo-FFI were the dependent variables. The ANOVA results indicated no significant differences in personality across groups, classes, or semesters. Therefore pooled data were used in the subsequent analysis.

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ANALYSIS

The five dimensions of Neo-FFI scales were designated as independent variables and preference for group work, attitudes toward academic group work, and discomfort in group learning were the dependent measures. Table 1 presents scale means and Cronbach's alphas for independent and dependent variables. Results indicate adequate levels of reliability for all scales. Following the approach suggested by Antonioni (1998), three hierarchical regression models were computed for each work group scale. Age and gender were introduced into the models first. The five personality factors were then introduced into the models in a step-wise fashion. Table 2 summarizes results of the regression analysis.

Table 1: Scale Properties for Personality and Attitudes toward Academic Group Work

Number of Items

Scale Mean

Item Mean

Cronbach's Alpha

Personality Measures (Independent Variables)

Agreeableness

12

Conscientiousness

12

Extroversion

12

Neuroticism

12

Openness

12

43.85

3.65

0.721

46.45

3.87

0.832

44.51

3.71

0.802

29.42

2.45

0.862

40.11

3.34

0.677

Group Work Attitudes (Dependent Variables)

Attitudes Toward Academic Group Work

7

Discomfort in Group Work

4

Preference in Group Work

7

25.26

3.31

0.899

7.94

2.12

0.632

26.73

3.82

0.646

Table 2: Regression Analysis of Personality Variables on Attitudes toward Academic Group Work

Regression Model Attitudes toward Academic Group Work Discomfort in Group Learning Preference in Group Learning

Neo-FFI Personality Variables

AGR

CON

EXT

(b3)

(b4)

(b5)

0.409

-0.239

0.135

0.174

0.254

NRT (b6)

0.451

OPN (b7)

Model

P-value 0.001 0.001 0.001

R 0.413 0.578 0.477

AGR = Agreeableness, CON = Conscientiousness, EXT = Extroversion, NRT = Neuroticism, OPN = Openness All Bolded Coefficients are Significant at p < 0.05

In the present study, age and gender had no impact on any of the group work attitude scales and were therefore not included in Table 2. It appears that males and females have similar attitudes and feelings with regard to academic group work. Since the majority of respondents in our sample were between 23 and 34 years of age, we believe that the truncated range of age might have masked any potential relationship that it might have with group work attitudes.

Extroversion was the single best predictor of respondents' attitudes toward academic group work. Individuals with high extroversion scores had positive attitudes toward academic group work (b5 = 0.409, p < 0.05). Extroversion and neuroticism were significant predictors of discomfort with group learning. High levels of extroversion resulted in lower levels of group learning discomfort (b5 = -0.239, p < 0.05), while high scores on neuroticism score related to higher levels of discomfort in group learning (b6 = 0.451, p < 0.05). Agreeableness (b3

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American Journal of Business Education ? March 2010

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= 0.135, p < 0.05), conscientiousness (b4 = 0.174, p < 0.05) and extroversion were all positively related to respondents' preference for group learning with extroversion having the most significant effect (b5 = 0.254, p < 0.05). As such, extroversion was the most important predictor of work group attitudes for all three dependent measures. Interestingly, respondents' level of openness had no impact on any of the work group attitude variables.

DISCUSSION

The findings confirmed the premise that personality affects work group attitudes and that the direction and magnitude of influence varies among personality dimensions. Additional analysis was undertaken to explore these influences more fully. This involved correlating the four statistically significant Neo-FFI scales with individual items from each of the dependent measure scales (Table 3).

Table 3: Correlation Coefficient among the Significant Neo-FFI Variables and Group Work Attitudes Items

Agreeableness Conscientiousness

Attitudes toward Academic Group Work Group work helps me learn better I enjoy participating in group work Group work is a productive use of class time Group work engages my interest I find it easier to learn in group I learn best when I am working alone--REVERSED When I learn someting in a group setting, I tend to remember more than if I learn if from a lecture

Extroversion

0.302 0.408 0.336 0.321 0.301 0.351 0.174

Neuroticism

Discomfort in Group Learning I sometimes feel nervous when I have to give my ideas or communicate within group I often find it difficult to understand what the group task is I am often afraid to ask for help within my group I rarely feel relaxed within a group

-0.385

0.446

-0.083

0.331

-0.261

0.418

-0.279

0.251

Preference in Group Learning

I understand information better after explaining it to others in a group

0.115

I often have a strong feeling of satisfaction when I become totally involved in group achievement 0.262

I usually make a strong personal contribution to group work

0.187

I like group work more when we can make up our own group

0.032

I can usually understand other group members ideas

0.079

It is best when each person helps each other within a group

0.191

0.063

0.228

0.141

0.278

0.307

0.178

0.134

0.181

0.228

0.221

0.244

0.202

All Bolded Coefficients are Significant at p < 0.05

The pattern of significant correlations indicated that individuals high on extroversion enjoyed participating in groups and believed that group work was a productive use of class time. They were engaged and tended to learn more in group work setting than from lectures alone. Their ability to explain information to other group members helped them understand the concepts better. They had a strong sense of satisfaction when involved in group achievement. They were also relaxed in group settings, could express and communicate their ideas and were not afraid to ask for help. In summary, individuals who enjoy talking to other people; are energetic, high spirited and cheerful are likely to do well in groups and contribute to group work.

Neuroticism is the other personality factor that impacted students' comfort in group learning. Neurotic individuals reported feeling nervous in communicating their ideas within group, had difficulty understanding what the group task was; were not relaxed and were afraid to ask for help within their group. These are individuals who are worriers and often feel inferior to others. Furthermore, they have a limited capacity in dealing with stressful situations and get angry at the ways other treat them. As such, their participation and contribution to group work will be limited.

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