Think Ethics - NHS Ethical Decision-making Framework
lefttopWWLHIN Ethics SBAR: Ethical Decision-Making Toolkit Information and WorksheetsIntroductionEthics promotes reflective practice in the delivery of health care when there is no clear and obvious right course or action. Our ethics decision-making tool helps us address the question “What should we do and why?” It supports us in working through a deliberative process to answer an ethical question, including who should be involved, what information is relevant, what values and principles and legislation should be considered, and finally who has to take action and how should the decision be communicated. Ethical issues arise every day in health care and may be experienced by any member of the health care team. They may be related directly to patient care or indirectly to decisions made to support patient care. Ethical decision making is key to living our Vision of “Healthy People. Thriving Communities. Bright Futures.” As a healthcare organization we face difficult decisions and seek to provide quality care. There are competing goals and values, and limited resources. A fair, transparent, and ethical process supports decisions that are publicly accountable. This also assists us in meeting the Ethics Framework Standards set out by Accreditation Canada. 3257555016500The WWLHIN Ethics SBAR provides a step-by-step process to help guide WWLHIN ethical decision making in Home and Community Care. The WWLHIN framework identifies the resources available to guide decision-making and actions about ethical issues that arise within WWLHIN, whether clinical or organizational. It is intended to help individuals, or teams work through an ethical issue; to assist clinicians in decisions that support person centred care, and to support teams working together through a systematic process. The WWLHIN Ethics SBAR facilitates effective communication, develops a shared language and builds a common understanding of how to approach ethical issues. In Home and Community Care, the patient and carers’ autonomy are at the forefront, therefore ethical care must be closely aligned with the values, needs and decision making of patients and carers. An ethical perspective allows for the broader conceptualization of safety and risk inherent in the Home and Community Care setting. Some ethical decisions may be predominantly clinical in nature; others will be largely organizationally focused. Clinical ethical decisions are typically those that involve and impact specific patients or staff members and involve individual values, particularly patient values, (e.g. should this treatment be offered? Should it be recommended that a treatment be discontinued?) Organizational ethical decisions are generally those that involve and impact groups of patients or staff members, units, systems, or the organization as a whole and centre on the values of the organization. Using SBARSituationProblem - Tell the story. What is causing you to feel concerned?What are the facts?What is the patient’s perspective?What are the carers’ perspectives?What decision needs to be made?Who has the authority to make the decision? (Consider all relevant parties)Who needs to be involved? BackgroundIdentify risk and safety issuesRelevant P&P, mission and vision (refer to ADM 2.1.3 Ethics Framework and Consultation Support Services Clinical/medical informationPsycho/social/spiritual informationPractical information (e.g., transportation limitations)Legal considerations (consent, capacity, legislation)What is my personal context/bias? What are my professional obligations?What values or principles are engaged – in conflict?AssessmentsOptionsWhat are the options?Are there compromises available?What about doing nothing?Deliberate/EvaluateHow are the options related to identified values or principles?What are the risks and benefits of each option?RecommendationState the decisionWhat is the implementation plan?Who has to take action?What is the timeline?What is the communication strategy?Are there other resources available or needed?How do we evaluate/revise the action plan as needed?Step by Step GuidelinesThe WWLHIN Ethics SBAR decision making framework includes the fundamental steps in ethical decision making and incorporates it into the SBAR format (Situation, Background, Assessment, Recommendations). For each step a set of questions was developed by the WWLHIN Ethics Task Force to assist members of the healthcare team work through the ethical decision making process. Some questions may be more relevant to clinical decisions, others to organizational decisions. The following questions may help you recognize that using the WWLHIN Ethics SBAR may assist you to come to a decision. ?Are there several possible courses of action??Are conflicting values highlighting differences in opinion on the best course of action??Are you unable to carry out what you believe is the right course of action? ?Are you concerned about a perceived unethical action being proposed? WWLHIN Step 1:This is the time to tell the story with as much detail and nuance as you think is required. Make sure you identify clearly exactly what problem you are there to solve, and identify clearly exactly who is the relevant decision-maker. For instance, a decision about the nature of the care that can be offered safely would be a decision within the authority of the health care providers concerned. Conversely, a decision by a capable patient or client to decline a treatment would belong to that person him or her-self.WWLHIN Step 2: This is the time to explore the background and context of the decision under discussion. Ethical decision-making is sometimes described as working out, or choosing, what one should (or should not) do “all things considered.” At this stage identify all the elements that might be relevant.WWLHIN Step 3: AssessmentIn this step we develop options on how to proceed and deliberate and evaluate the risks and benefits, the advantages and disadvantages and the consequences of each of the options. When we talk of ethical decision-making we have to balance competing values. Relate the options to the values or ethical principles that support (or do not support) them. Be prepared to say “We should (should not) do this because…” What about doing nothing? Remember to consider compromises to identified options. Are there any options “outside the box?”Writing the options down may help to focus the discussion and come to a decision. Step 4: RecommendationIn this step the recommended course of action is confirmed and how it will be implemented? Who needs to act, when and how? What is the communication plan?Using the WWLHIN Ethics SBAR WorksheetsThis is meant to be a tool which is part of our reflective practice, and should not be uploaded to patient record. Do not include patient identifiers and treat as confidential information.Refer to Policy & Procedure - ADM 2.1.3 Ethics Framework and Consultation Support and Services)HYPERLINK \l "_Step_1_Situation"Link to StepsIf you have made an attempt to work through your ethical dilemma and would like more help, Case Consultation is available (refer to Ethics Team Page for contact information.)There are a number of WWCCAC resources that you may want to consider when you are working through your ethical dilemma. Some are linked below.WWLHIN Ethics ResourcesAdditional resources can be found here.WWLHIN Ethics SBAR Worksheet HYPERLINK \l "Step1" Step1 SituationThe purpose of this step is to come to an understanding of what exactly is the problem to be solved, and who has the authority to act to implement a solution. Asking the following questions will assist in coming to that understanding.Tell the storyWhat are the facts? Does this require immediate consideration? Who needs to be involved in the decision- making?What is the ethical problem?Who has the authority to make the decision?What is our role in this problem?WWLHIN Ethics SBAR WorksheetStep 2 – BACKGROUNDIn this step the problem identified in Step 1 is put into context. Who are the people and or organizations involved either directly or indirectly?What legitimate interests do they have in this situation?Is there relevant legislation? What guidance does it give?Is there relevant organizational policy?What guidance does it give?Is there relevant professional codes or practice standards?What guidance do they give?What is my personal context and / bias?Do I need to set aside my own feelings because I have a professional role to play? What values or ethical principles are engaged in conflict?(click to link to the Appendix)Autonomy (right to make one’s own decisions)Beneficence (do good)Non-Maleficence (do not harm)Justice (be fair)Step 2 – Background (cont’d)WWLHIN Ethics SBAR Worksheet HYPERLINK \l "Step3Assessment" Step3AssessmentAsk first - Is doing nothing an option?OptionBenefits/StrengthsHarms/Limitations/ConsequencesAligned with what Values/Principles/PoliciesABCPriorityWWLHIN Ethics SBAR WorksheetStep 4 - RecommendationWhat is the decision?Decision check: The bell, the book and the candle?Ask the following three questions?Does the decision ring a bell in your head that this is not the best action? If yes, reconsider.Does it align with legislation, organizational policy, college standards, or the law? If no, reconsider.Will the action stand in the light of day? Are you comfortable if others were aware of the decision? If no, reconsider.What is the action plan?Who has to take action?Re-evaluation (by when?)How do we mitigate any potential negative consequences?Appendix: 1 - Ethical Principles in HealthcareDelivery of health services is a continual process of balancing values, principles and interests in the allocation and delivery of health services. Commonly, principles or values come into conflict and must be reflected upon to help you decide how to proceed. Below are some of the important ethical principles and concepts that are prevalent in health care service delivery:Autonomy: the right to self-determination, independence and freedom. Involves the provider’s willingness to provide information to the client so that they may make informed decisions and subsequently respect a client’s right to choose what is right for them, even if the provider does not agree with the client’s decision. Valid Consent is an example of how this principle is applied. Beneficence: to “do good”. Requires providers perform acts that will benefit clients. Good care requires that the provider understands the client from a holistic perspective that respects the client’s beliefs, feelings, wishes and values, as well as those of the client’s family or significant others. Beneficence involves acting in ways that demonstrate caring, listening, and supporting.Non-Maleficence: protection from harm. This requires that providers do not harm their client, even if they cannot protect themselves. Hazards in the workplace may put the client at risk. Staff are expected to identify such risks and act to prevent harm. Fairness & Equity: the obligation to be fair to all people, regardless of their race, sex, sexual orientation, marital status, medical diagnosis, social standing, economic level, or religious beliefs. The principle of justice can further be expanded to include distributive justice such as equal access for and fair allocation of resources and procedural justice, or shared decision-making; including people in the decisions that affect them.Confidentiality: the obligation to keep patient information confidential. Professional standards and privacy legislation provide guidance on the conditions under which health information can be ethically and legally disclosed.Sanctity of life: the principle that every life is of equal and infinite value. In its utmost form (vitalism), this principle would be upheld at all costs, no matter what is quality. A more moderate interpretation of this principle is that life has instrumental value (to carry out a purpose). Quality of life: the principle that mere biological existence does not in itself have value; rather that life gives rise to activities and experiences which provide pleasure, satisfaction and well-being. The person whose life is in question is the only reliable judge of that life’s quality.Paternalism: the practice of controlling, monitoring or deciding what is good for an individual rather than letting him choose for himself. This includes restricting someone’s freedom to act to prevent him from harming himself (eg. restraints, suicide prevention) and restricting someone’s autonomy. Paternalism is rarely justifiable with a mentally competent adult client.Fidelity & Solidarity (Trust Worthiness and Respectful Collaboration):A commitment to remain faithful to excellent quality of care and compassion for others. A responsibility to continue to care for and not abandon those who require assistance. A commitment to work consistently and reliably amongst fellow employees and others involved to provide dependable care.AcknowledgementsThe WWLHIN Ethics SBAR is based on work done in the summer of 2015 by the Niagara Health Ethics-Framework-Working-Group. Please contact:Nancy Fletcher, MEd, BScN, RNDirector, Professional Practicenancy.fletcher@niagarahealth.on.caW: 905-378-4647 x43811 C: 647-378-6509 For further information. ................
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