OPM/CLD Webinar June 4, 2020 g.gov



OPM/CLD Webinar June 4, 2020Please note – this is a summary of the webinar transcript and it has not been checked for grammar/spelling/punctuation.Welcome everyone. Good afternoon, good evening and good morning, depending on where you are. Thank you for being with us today. For the webinar on how to be loved by your team. With Dr. Toby Peters. My name is Maria Morukian and I'm the faculty member with OPM center for leadership development. I will be your moderator for today's webinar. You will see on the initial slide in red, for your audio, it's possible so please use your computer audio. The reason is the presentation includes several videos and very powerful videos with audio that can only be heard through the computer speakers. If possible, we recommend that you have that available. If not an option, you can utilize the closed captioning for the audio and the closed captioning link is on the lower left-hand side of the computer screen. If you are logged on through the phone bridge to the Adobe central site [ Indiscernible ] or [ Indiscernible ] Use the closed captioning. We are going to get started. For those of you who may be new to OPM center for leadership development, our mission is to develop visionary leaders. To transform government. And for over 50 years we have helped government agencies meet education and development needs through interagency classes, custom programs, and online training solutions. Which we are doing many these days. We want to thank you all for everything that you do in service ever nation. Especially right now. Leadership regardless of your position, is more critical than ever before. We hope that you will gain some valuable insight from today's presentation. The content that we are covering today aligns with the President's management agenda efforts to work more effectively and efficiently to serve all Americans. So focus on the workforce for the 21st century. It also reflects our initiatives found at the OPM strategic plan. We hope you will be able to take this information from the webinar back that only to apply for yourself but also to share with others in your organization to help meet critical mission demands as well as expectations of those that we serve in the public. Before we begin, let's go over a few administrative notes. 1st and foremost, to consider some norms for how we will work and communicate with one another today. You will have access to the chat box which many of you have been using to share with us where you are joining us from so thank you so much. You might need to type so Toby has a number of questions that he will be putting out an the chat box. We want to make sure this is interactive and engaging for everyone. To the extent you can and I know it's difficult right now when we are working from our homes but avoid possible disruptions for others if you can refrain from taking other calls or participating in other work activities. Really be present for the next 40 minutes. We would appreciate it. And then to that end, participate actively with your full presence. Be willing to add your thoughts to the chat and really take this opportunity out of your normal day to day work life to be able to participate in this. Ask for what you need. If you have a question or having issues, feel free to ask us in the chat. And for a moment to look at the screen in front of you kissing on the top left-hand sky side you will see a list of host and attendees. Below that you will see the box for closed captioning. That I referred to earlier. All you do is copy and paste the link for closed captioning to a web browser and you will be able to use the close captioning in real time. As the presentation is going on. On the right-hand side of your screen below the photos you see the chat box. If you have technical questions, you can submit the chat box and also sent a private chat to either Bernard Kluger who set the host section or to myself Maria Morukian or Rosa Parks. Those of the faculty members available to support any tactical needs that you have. Secondly, keep in touch in mind that the reference matures will be shared with all participants after the webinar. That's the people that people normally have. You will have access to the presentation slides following the webinar, including the videos that we will be showing today. With that, I would love to introduce you to today's presenter, Dr. Toby Peters. Toby has been on the faculty of CLT since 2017. After 36-year career in higher education and private consulting. During his career in higher education at both Marquette and Syracuse universities, Toby served students and institutions in the areas of administrative and student services, academic affairs, and auxiliary services. His leadership background is executive coaching, consulting, and faculty roles providing those with unique blend of experiences that he enjoys bringing to and sharing in the learning environment. On that note, without further ado, please join me in welcoming Dr. Toby Peters. First of all, Maria, thank you so much for that eloquently stated of my credentials. Really appreciate that because it took me a long time to make that stuff up. For those of you who might know who I am, you know that I try to infuse humor in my presentations, if not in my daily life. After all it was Dwight Eisenhower who did say that his sense of humor is part of the art of leadership. Hopefully, you can all still hear me. And so again, I am Dr. Toby Peters. I am proud to be a faculty member for the center of leadership development. It is my pleasure to pay after all of this turmoil, is to be able to offer you this webinar today on transformational in leadership. The title of today's seminar is how to be loved by your team. Be a transformational and servant leader. Before we get started, what I would like you to do is I would like you to think about someone important in your life. Perhaps someone who served as a mentor to for you. What were the attributes of those individuals. What made a difference in the relationship with them. What I would like you to do if you would, use the chat box and our team will gather that information and we will see at the end of our presentation, just to see how those stack up to being characteristics of transformational and servant leadership. Let's start by talking about transformational leadership. Bernard Bass was one of the gurus of transformational leadership. He maintains that transformation are leaders are those that transform their followers aspirations, identities, needs, preferences, and values such that the followers are able to reach their full potential. So essentially, getting a person to be the best they possibly can be. Before I get into the components of this leadership theory, I want to share with you a film clip that I think exemplifies what I believe transformational leadership is all about. Let me set this up for your. The movie is from patch Adams. The story about patch Adams, it's a true story about a gentleman that simply wanted to help people and had challenges of his own before he was able to proceed and move forward to success that he had helping others. Patch early in his home is having difficulty finding himself. He admits himself into a care facility so he can get psychological analysis and assistance. There's another resident whose name was [ Indiscernible ] who was going around with displaying forefingers and asking those he encounters, how many do you see? And in this clip, we have patch approaching Arthur's room to get answers. Let's see what Arthur has to say. [ Video playing ] May I come in? Place one talus in front of the other and if you have a problem then of course if there a news story covering this event the headline might read, small brain enters room. Fingers. What is the answer? Oh, you're another one of those bright young fellows who always know the right answer, is that it? Welcome to real life. How many do you see? Forefingers. Look at me. You are focusing on the problem. You can't see the solution. How many do you see? Look beyond the fingers. How many do you see? Eight. Eight! Yes. Good answer. See what no one else sees. See what everyone else chooses not to see. Out of here, conformity, or laziness. See the whole world anew each day. You are well on the way. You will see something here besides a crazy, bitter old man. You wouldn't have come in the first place. What do you see when you look at me, Arthur? You fixed my cup. I will see you around. Patch. All right. What revelation does Arthur offer to patch? The first thing he says is never focus on the problem. I know many of you out there have those days when you were so overwhelmed by the many variables, of the particular problem, recounting that you can't imagine a positive outcome. When dealing with those hurdles, take the advice of Arthur and don't focus on the problem. Focus on what is beyond, what the solution could be and then work your way back. This is really what transformational leadership is all about. Just as Bass said, you want to help someone be the best that they can be, and sometimes they don't know how good they can be without your leadership to help get them there. See what everyone else chooses not to see. See the best in people, that is what you want to do. What you want them to help her what you want to help them do is resist fear, conformity, which leads to laziness. What is the biggest fear people have? I think I heard someone say the fear of failure. Yes that's right, the fear failure. It is and obstacles obstacle for all of us kids got the folks at Google that wrote the book how Google works, they focus on making sure that every kind of mistake happens, that it is shared with the rest of their colleagues so they can all learn from that. Well, it is creating that safe environment that allows that to occur. How many times have you heard that well, we've been doing it this way for many years. You know? It turned out that way because people are afraid and they used that and conformity as excuses for laziness. As Arthur says, see the whole world anew each day. If you make a commitment to that, when you wake up in the morning and asked yourself that and you say that to yourself, just imagine the power in that. Let's get into the components of transformational leadership. You start with I list idealized influence and charismatic leadership. That is role modeling. Is leadership by example. Emphasis on the needs of others. I will elaborate on this component with individual consideration later in the presentation. It is the last of the four components of transformational leadership. A leader attempted to attend to the needs of those that follow, is someone that will be perceived as a great leader by those they lead. I would suspect that in the attributes that you identified early on, that being a great leader includes high ethical and moral conduct. Certainly great leaders are going to have these attributes. The next one is inspirational motivation. The first attribute is to motivate and inspire followers. How do you do that? What's the 1st and perhaps easiest and even most important behavior? To display enthusiasm and optimism. If you have a boss for example that says yeah, Maria, that's nice. Nice job on that. Well, that's not good enough. It should be yeah! You are awesome. That's great work that you do. This is clearly a better display of demonstrating a likeness for the work and you know what? Enthusiasm is contagious. So the last one is communicate expectations and create shared vision. These are important to remember. It is the Pygmalion theory that focuses on meeting expectations and basically says that if high expectations are desired, and shared, followers are generally going to meet those expectations. Unfortunate, the opposite is true as well. If you don't set expectations high and you allow them to be low, then you can pretty more pretty will expect that also. Making sure that you are clear with those you're leading so there is a mutual understanding about outcomes. Creating a shared vision, keyword is shared. If you give those you lead the opportunity to contribute to the vision that your organization desires, they will have much more ownership or as I like to say the big O. Ownership. Ownership and people that work with you and that you lead, the more ownership they have and the more they can contribute to greater commitment and obligation that leads to the organization's success. Intellectual stimulation is the third component. If you look at these three variables on the slide, you will see that this enables the transformational leader to create an environment that encourages innovation and creativity. That means that you may have to abandon certain practices and be a risk taker. I suspect those of you looking at this slide are asking yourself, Toby, what is the donut with the sprinkles about? Let's use this as an analogy. Let's say on your way to work to pick up that much needed cup of coffee at Dunkin' Donuts each morning, taking in the aroma of freshly brewed coffee, you just cannot help yourself and you grab one of those tasty donuts with sprinkles. Freshly made that morning. Here's the challenge. You decide you need to lose some weight. So the practice of anticipating, ordering, selecting, and devouring that mouthwatering calorie infused pastry is a practice you simply will have to forgo. The bottom line is not useful to your effort. I ask you to think about how many sprinkled donuts that you have in your organization. Talking about that, did I create a new metaphor? Who knows. That takes us to individual consideration. When I did my research on transformational leadership, individual consideration was recognized as the most important component of how employees felt their managers were leaders. [ Technological issues - standing by ] We make assumptions about individuals that simply are not true. I would often have a class on diversity when I was teaching at Marquette. I had an exercise for asked my students to draw images that they think someone from outside the United States might think of our country. On the other side they were asked to draw images or words that described them. These were done on a three by five card. Inevitably I would get about six common themes for describing the United States. And when it came to the individual, there were at least 20-30 different descriptions that were offered. It demonstrated that in many ways, we are all different. That we need to understand that going into any situation we encounter. And also that it's not a matter of simply tolerating or accepting differences. It is about having the mind set of embracing them. Learning about them. And appreciating them. We will talk more about that in a minute. The next slide displays authenticity. You simply need to be transparent. You need to be who you are. When people are less than that, less than honest, people notice. You know that sometimes a great leader is also a great follower. And follows talents of their teams. That gives you the opportunity to perhaps see talents that you haven't observed before. Therefore, it is important to have an environment where the talents can be expressed and displayed to help make your organization strong. Getting back to those attributes that comprise the great mentor or someone who is a leader, integrity and trust are the top components. That we generally find. Additional top attributes that we look for in providing leadership begins with envisioning the future. I have to admit I could not find a good picture for envisioning the future. But I do understand this fellow is on the set of Tiger King and might be the king himself. I have to say I don't know anything about Tiger King but my young daughters told me. There you go. It is envisioning the future and really what motivates an organization. Imagine what folks [ Indiscernible ] for example, when Lyndon Johnson 51 years ago created the ventral [ Indiscernible ] Institute, that was all about changing government, it is important to provide leadership development opportunities for all government employees. That's why you are here today. Annalisa, I don't know anything about Tiger King but I believe you're probably right. The next slide shared leadership. Facilitates a shared vision. Sharing is a shared vision statement. The opportunity to get input into creating and implementing that vision, sharing is the key word there. Sharing power and status and releasing control to those with whom you were. Again, it's giving the opportunity for ownership. And sharing status and promoting others. Giving them the opportunity to celebrate and the successes that you have. That covers the components of transformational and servant leadership. How do we see transformational and servant leadership in action? I want to show you Dr. Martin Luther King I have a dream speech. So I will take the last five minutes of the speech and play that for you. I would like you to listen to it carefully. See if you hear something that sounds familiar to what I have shared with you today. And the chat box, identify a phrase by the 1st and last words, and then note the component you think that it emulates. When we start the speech you will see the leadership components on each side of the video. Allow me to pause for a moment. And share that while this presentation has been prepared for some time, I realize the irony of using Dr. King's speech in our present America. Additionally, unfortunately, there is obviously much more to be done to reach his aspirations. Having delivered this iconic speech nearly 57 years ago, it is no less inspirational today than from the date it was delivered. In his honor, and for all those striving to realize his aspirations, let's pause for a moment of silent reflection. So even though we faced difficulties of today and tomorrow, I still have a dream -- it is a dream included in the American dream. I have a dream -- that one day this nation will rise up and live out the true meaning of the dream. We hold these truths to be self-evident that all men are created equal. I have a dream that one day on the red hills of Jordan, the sons of former slaves and sons of former slave owners will be able to sit down together at the table of brotherhood, I have a dream. That one day, even the state of Mississippi, I swayed a state sweltering with the heat of injustice, sweltering with the heat of oppression, be transformed into an oasis of freedom and justice. I have a dream. That my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character. I have a dream today. I have a dream that one day down in Alabama with the racist, with its governor having his lips dripping with the words of the notification, one day right now in Alabama black boys and black girls will be able to join hands with any white boy and white girl as sisters and brother. I have a dream today. I have a dream that one day every valley shall be exalted in every hill and mountain will be low will be made plain and the crooked places will be made straight and the will be revealed will see us together. This is our hope, this is that I go back to the with in this faith. We will be able to hew out of the mountain of despair a bit of hope. With this faith, we will be able to transform the discords of our nation into a beautiful symphony of brotherhood with this we will be able to work together to play together, to struggle together and go to jail together, to stand up to freedom together. Knowing that we will be free one day. This will be the day this will be the day when all of God's children will be able to sing with new meaning my country 'tis of the. Sweet land of liberty. Of de-icing. Land where my fathers died, land of the pilgrim's pride, from every mountainside, let freedom ring. And if America is to be a great nation, this must become true. And so let freedom ring from the prodigious hilltops of New Hampshire. Let freedom ring from the mighty mountains of New York. Let freedom ring from the heightening Alleghenies of Pennsylvania. Let freedom ring from the snowcapped Rockies of Colorado. Let freedom ring from the curvaceous slopes of California. But not only that, let freedom ring from Stone Mountain of Georgia. Let freedom ring from Lookout Mountain of Tennessee. Let freedom ring from every hill and molehill of Mississippi. From every mountainside, let freedom ring. And when this happens, and we allow freedom ring, when we let it ring from every village and every hamlet, from every state and every city, we will be able to speed up that day when all of God's children, black men and white men, dues and Gentiles, Protestants and Catholics, will be able to join hands and sing in the words of the old Nigro spiritual -- free at last! Free at last! Thank God Almighty, we are free at last! Wow. That is so inspiring. Thank you all for your comments. I think if you looked at those as you listened to the video and listen to Dr. King, it just continues to be inspiring. I must have watched that video 100 times. I still love to watch it. It certainly inspires me. You know what really captures me with that, that particular speech, it is also eloquently stated and that all should be our own aspirations. He does it in such an inclusive way when he talks about the prodigious hilltops of New Hampshire and he goes through the entire country. Focusing on being inclusive. In the way in which he is approaching this. You know, in the film clip that I showed you, there's the emperors club, it talks about what we are contribution be. Well, looking at the slide before you right now, Chris Lowery wrote the book heroic leadership. Certainly captures it again and this reinforces the individual consideration piece of transformational leadership. Values people. And servant leadership. People just simply are better when they are respected, valued, and trusted by someone who genuinely cares for their will be in. All of that was so eloquently stated and Dr. King's speech. And if you want to make a difference, he talks about this in terms of an organization but I invite you to look at this in terms of our world. Of your world. If you want to be beyond the run-of-the-mill life, then you need to consider except, shape, and transform the general mission of what that Dr. King talked about, into your own. Capturing what those attributes were at the beginning of our conversation. Here's a word cloud. Is just about everything you shared in their. With that, I'll leave you with this question. What will your contribution be? Thank you, thank you for being patient with getting us started. And I apologize that I couldn't get in right away. It is probably operator error on my part. I want to thank Moe, Maria, and Bernie for helping support this program today. I want to thank you all for joining us today. Maria, I will let you make it a wrap. Thank you, Toby Peters. Thanks to all of you who participated. In this conversation today. We deeply appreciate your comments and questions in the chat. And your energy and engagement and the passion for the work that you do. We are going to continue to provide these webinars to you. If you would take a moment and let us know the takeaways for you from today's webinar. And are you interested in going deeper and learning more about this topic. You can click these answers in the chat and that helps us to make sure that we are continuing to provide valuable, high quality learning opportunities for all of you. As you are doing that, one last note of gratitude. For everyone who participated today. It is a great honor for all of us in the center for leadership development to continue to engage with leaders across the federal government, knowing what you do every day for us and for others to make our country great and to live by the oath of office that we all took. Thank you for your participation and thank you for the work that you do. We value your participation and hope to see you in future webinars. Take care, everyone. [ Event concluded ] ................
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