Business Email Exercise
[Pages:2]Business Email Exercise
A Match the uses in the box with the phrases in the table.
Payments Complaints Orders
Clarifications
Attachments Suggestions Apologising
Meetings Thanks
Requests
Closing
Openings Congratulations
USES ............................ We would like to offer our sincere apologies for our mistake ............................ Please find the document attached ............................ There are several points we don't quite understand we feel there may have been a
misunderstanding between us
............................ We look forward to receiving your reply Regards, Joe Blunt ............................ We were very surprised and disappointed by this ............................ We would like to congratulate you on your recent good news
............................ Would Tuesday 26 October be convenient for you? Would it be possible to postpone the meeting until next week?
............................ We are writing to enquire about ... I am writing on behalf of ... ............................ Re order no. XJ 8103 goods shipped today
............................ We have not yet received payment for order no. XJ 8103. Could you please attend to this matter as soon as possible
............................ We would be very grateful if you could send us your catalogue and current price list ............................ Another option would be to ...
............................ We would just like to express our gratitude for all your help in this matter
B Use the phrases in A to write an email asking for a catalogue and current price list.
................................................................................................................................................................................... ................................................................................................................................................................................... ................................................................................................................................................................................... ................................................................................................................................................................................... ................................................................................................................................................................................... ................................................................................................................................................................................... ................................................................................................................................................................................... ................................................................................................................................................................................... ................................................................................................................................................................................... ...................................................................................................................................................................................
Written by Bob Wilson ?Robert Clifford McNair Wilson 2008
An s wer s
Apologising Attachments Clarifications
Closing Complaints Congratulations Meetings
Openings Orders Payments
Requests Suggestions Thanks
we would like to offer our sincere apologies for our mistake please find the document attached there are several points we don't quite understand we feel there may have been a misunderstanding between us we look forward to receiving your reply Regards, Joe Blunt we were very surprised and disappointed by this we would like to congratulate you on your recent good news would Tuesday 26 October be convenient for you? Would it be possible to postpone the meeting until next week? we are writing to enquire about... I am writing on behalf of ... Re order no. XJ 8103 goods shipped today we have not yet received payment for order no. XJ 8103. Could you please attend to this matter as soon as possible we would be very grateful if you could send us your catalogue and current price list another option would be to ... we would just like to express our gratitude for all your help in this matter
Written by Bob Wilson ?Robert Clifford McNair Wilson 2008
................
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