STATE OF WEST VIRGINIA PRELIMINARY PERFORMANCE …
STATE OF WEST VIRGINIA
PRELIMINARY PERFORMANCE REVIEW OF THE Department of Health and Human Resources
Office of Health Facility Licensure and Certification
Greater Public Protection Could Be Achieved If The West Virginia Nurse Aide Abuse Registry Was Reviewed More Consistently and If It Was Required to Be Reviewed by Other Health Care Providers Complaint Response Times for Legally Unlicensed
Health Care Facilities Are Improving But Further Improvement Is Needed to Increase Public Protection
OFFICE OF LEGISLATIVE AUDITOR Performance Evaluation and Research Division
Building 1, Room W-314 State Capitol Complex CHARLESTON, WEST VIRGINIA 25305
(304) 347-4890 May 2002 PE02-02-235
JOINT COMMITTEE ON GOVERNMENT OPERATIONS
House of Delegates
Senate
Vicki V. Douglas, Chair Earnest (Earnie) H. Kuhn, Vice Chair Scott G. Varner Larry Border Otis Leggett
Edwin J. Bowman, Chair Billy Wayne Bailey Jr., Vice Chair Oshel B. Craigo Sarah M. Minear Vic Sprouse
Citizen Members
Dwight Calhoun (Resigned)
James Willison W. Joseph McCoy
(Va can cy)
Aaron Allred, Legislative Auditor Office of the Legislative Auditor
John Sylvia, Director Performance Evaluation and Research Division
David Mullins, Research Manager Shannon Riley Berman, Research Analyst
Gail V. Higgins, Research Analyst
May 2002
STATE OF WEST VIRGINIA
PRELIMINARY PERFORMANCE REVIEW OF THE Department of Health and Human Resources
Office of Health Facility Licensure and Certification
Greater Public Protection Could Be Achieved If The West Virginia Nurse Aide Abuse Registry Was Reviewed More Consistently and If It Was Required to Be Reviewed by Other Health Care Providers Complaint Response Times for Legally Unlicensed
Health Care Facilities Are Improving But Further Improvement Is Needed to Increase Public Protection
OFFICE OF LEGISLATIVE AUDITOR Performance Evaluation and Research Division
Building 1, Room W-314 State Capitol Complex CHARLESTON, WEST VIRGINIA 25305
(304) 347-4890
TABLE OF CONTENTS Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Review Objective, Scope and Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Issue 1:
Issue 2:
Figure 1: Figure 2: Table 1: Table 2: Table 3: Table 4: Table 5: Table 6:
Greater Public Protection Could Be Achieved If The West Virginia Nurse Aide Abuse Registry Was Reviewed More Consistently and If It Was Required to Be Reviewed by Other Health Care Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Complaint Response Times for Legally Unlicensed Health Care Facilities Are Improving But Further Improvement Is Needed to Increase Public Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Type of Complaints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Response Times and Substantiation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
List of Tables Reasons For Placement On Nurse Aide Abuse Registry . . . . . . . . . . . . . . . . . . . . 8
Over 50% of Names On Nurse Aide Abuse Registry Added In Past Three Years* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Work Settings of Nurse Aides AFTER Placement On Nurse Aide Abuse Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Nurse Aides on Abuse Registry That Continued to Work in Nursing Homes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Legally Unlicensed Health Care Facilities Complaint Response Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Complaint Response Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Appendix A: Transmittal Letter to Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Appendix B: Agency Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
May 2002
Office of Health Facility Licensure Certification
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