Xbox All Access - Telstra

Xbox All Access

Critical Information Summary

This summary may not reflect any discounts or promotions which may apply from time to time

Xbox One S

Xbox One X

Monthly Charge

$27/mth (for first 24 months) $15.95/mth (monthly charge thereafter; subject to change)

$34/mth (for first 24 months) $15.95/mth (monthly charge thereafter; subject to change)

What's Included

Included if you stay connected for 24 months ? Xbox One S - 1TB Console

? 1 x Xbox Wireless controller

? Connection and Power cables for console

? Monthly subscription to Xbox Game Pass Ultimate, which includes: Xbox Live Gold, Xbox Game Pass for Console and Xbox Game Pass for PC

Included if you stay connected for 24 months ? Xbox One X - 1TB Console

? 1 x Xbox Wireless controller

? Connection and Power cables for console

? Monthly subscription to Xbox Game Pass Ultimate, which includes: Xbox Live Gold, Xbox Game Pass for Console and Xbox Game Pass for PC

What's Not Included

? Internet access and data usage charges

? Access to any additional games outside titles available on Xbox Game Pass Ultimate, unless gifted as part of a promotion

? Any on device purchases

? Any additional accessories like extra controllers and headsets

Minimum Cost Includes set up costs

24 month term

$648 (when you stay connected for 24 months)

$816 (when you stay connected for 24 months)

Maximum Early

$409.37 (1 month + $382.37 remaining on

Termination Charges (ETC) your console)

$659.95 (1 month + $621.95 remaining on your console)

Payout reduces by $16.625 each month you Payout reduces by $27.042 each month you

stay connected

stay connected

Early Termination Policy

If you cancel your monthly subscription within the first 24 months, you will need to pay out the remainder of your Xbox as a once-off payment on your next bill. After cancellation, your Game Pass Ultimate balance will be updated within 8 weeks. If you cancel your Xbox All Access contract without having activated your token, you will lose any months of credit to Game Pass Ultimate you have available to you but have not yet redeemed, with no refund or credit available. If you initially delayed your activation and/or had pre-existing Game Pass Ultimate credits, your remaining months balance will be updated to include access you have already paid for. If you are not entitled to any additional months of Game Pass Ultimate post cancellation, your access to the subscription will stop.

? Game catalogue may vary at any time.

? If you are converting your existing Xbox Live Gold and Xbox Game Pass membership(s), they will automatically convert to Ultimate at a conversion ratio.

? Your Xbox Game Pass Ultimate token is included in the console box and must be redeemed with your Microsoft account to activate the service. Microsoft conditions of use will apply.

? After the first 24 months post token activation or when you have no remaining months of your Game Pass Ultimate subscription, you will roll over to a standalone Game Pass Ultimate Subscription at the standard in market rate, currently $15.95 per month.

? Not available in conjunction with any other offer.

Information about the service

This is an Xbox All Access service that offers a console and access to Xbox Game Pass Ultimate for a bundled monthly price over 24 months.

Device information and requirements ? All Gameplay requires a compatible TV.

? Online play and access to games in Game Pass Ultimate Subscription requires a stable internet connection that is not included in this price (3Mbps recommended).

? To access 4K features you will need a compatible 4K compatible TV and One X console.

Information about pricing

Refer to the Xbox All Access Cost Table.

Xbox Game Pass Ultimate You will need to redeem your subscription with Xbox on console via Settings > Account > Subscriptions

If you cancel your Xbox All Access service with Telstra, your subscription to Xbox Game Pass Ultimate will end, unless you are entitled to additional months because you ? Had pre-existing Game Pass Ultimate credit prior to

taking up Xbox All Access ? Delayed activation of your subscription and

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therefore are entitled to have access to an equal amount of months of which you paid for, as long as you activate before you cancel

When you join Xbox Game Pass Ultimate, we will apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward Xbox Game Pass Ultimate, up to a maximum of 36 months (inclusive of the 24 months from Xbox All Access). For example, if you have 3 months of Xbox Live Gold and 3 months of Xbox Game Pass already on your account when you purchase your first month of Xbox Game Pass Ultimate, you will have a total of 7 months of Ultimate on your account before you need to renew your membership. See gamepass.

Understanding my bill You're billed in advance for the minimum monthly charge. Your first bill will be higher if you start your plan part way through a billing period.

Need help? We're here for you. Visit contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Bill Payment Charges Fees and charges may apply for bill delivery and payment of your invoice, depending on the method. We do have fee free options available - more information is available at: Personal Services - payment-fees Business Services - fees-on-paymentmethods

Complaints If there's something you're not happy with and you wish to make a complaint, visit complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit .au/aboutus/contact-us if you'd like an independent investigation.

The full terms for Xbox All Access can be found here: More information about Xbox Ultimate Game Pass Subscription can be found here at

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