Services & Pricing Effective December 31, 2019 1-800 ...

Services & Pricing Effective August 28, 2019 1-800-xfinity|

ADA TOWNSHIP, ALPINE TOWNSHIP, BYRON TOWNSHIP, CANNON TOWNSHIP, CASCADE TOWNSHIP, DORR TOWNSHIP, EAST GRAND RAPIDS, GAINES TOWNSHIP, GEORGETOWN TOWNSHIP, GRAND RAPIDS, GRAND RAPIDS TOWNSHIP, GRANDVILLE, GRATTAN TOWNSHIP, HUDSONVILLE, JAMESTOWN TOWNSHIP, KENTWOOD, LOWELL, LOWELL TOWNSHIP, OAKFIELD TOWNSHIP, PLAINFIELD TOWNSHIP, SPARTA TOWNSHIP, TALLMADGE TOWNSHIP, VERGENNES, VERGENNES TOWNSHIP, WALKER, WRIGHT TOWNSHIP, WYOMING

XFINITY TV2

Limited Basic3 Basic Includes Limited Basic, Streampix, and high definition programming Extra4 Includes Limited Basic, Sports & News, Kids & Family, Entertainment, Streampix, high definition programming, and 20 hours of Cloud DVR Preferred Includes Extra plus additional digital channels Digital Starter5 Includes Limited Basic, additional digital channels, TV Box and remote for primary outlet, access to Pay-Per-View and On Demand programming and Music Choice Sports & News6 Includes 18 sports and news channels including CNBC, CNN, ESPN, Golf, MSNBC, NBC Sports and Weather Channel More Sports & Entertainment7 Includes over 10 sports and entertainment channels including NFL RedZone, ESPN GoalLine/Bases Loaded and CBS Sports Network Kids & Family6 Includes 10 kid and family-friendly channels including Cartoon Network, Disney Channel, Nickelodeon, Hallmark, and TLC Entertainment6 Includes over 20 entertainment channels including A&E, AMC, Lifetime, Food Network, FX, TNT, Discovery, Animal Planet, OWN, USA and HGTV Latino6 Includes up to 47 Spanish language channels including Galavision, Cine Latino, Discovery en Espanol, Viendo Movies and VME Kids Deportes6 Includes over 6 Spanish language channels including ESPN Deportes, Fox Deportes, and Universo HBO?8 Showtime?8 Starz?8 Cinemax?8 The Movie ChannelTM8 Playboy8,9 Epix9,10 3 Premiums6 Includes choice of three of HBO?, Showtime?, Starz?, Cinemax?, The Movie Channel? or Hitz 4 Premiums6 Includes choice of four of HBO?, Showtime?, Starz?, Cinemax?, The Movie Channel? or Hitz 5 Premiums6 Includes choice of five of HBO?, Showtime?, Starz?, Cinemax?, The Movie Channel? or Hitz 6 Premiums6 Includes HBO?, Showtime?, Starz?, Cinemax?, The Movie Channel? and Hitz Broadcast TV Fee11 Regional Sports Fee12 DVR Service13 HD Technology Fee14 Service to Additional TV37

INTERNATIONAL SELECTIONS15

ART: Arabic TV Globo: Brazilian Brazilian 2 Pack Includes TV Globo and PFC Brazilian 4 Pack Includes TV Globo, PFC, Band Internacional and Record TV

$21.95 $30.00

$70.00 $90.00

$69.95

$30.00

$9.95

$10.00

$15.00

$10.00

$5.00 $15.00 $12.00 $12.00 $12.00 $12.00 $19.99 $5.99

$30.00

$40.00

$50.00

$60.00 $10.00

$7.40 $10.00 $9.95 $9.95

$9.99 $19.99 $24.99 $34.99

Mandarin 2 Pack Includes Phoenix Info News and Phoenix North America Mandarin 4 Pack Includes CTI Zhong Tian, CCTV4, Phoenix Info News and Phoenix North America Filipino 2 Pack Includes GMA Pinoy w/ GMA Video On Demand and GMA Life Filipino 3 Pack Includes GMA Pinoy w/ GMA Video On Demand, GMA Life and TFC TV5MONDE: French With Cinema On Demand DW Deutsche +: German Antenna: Greek The Israeli Network Rai Italia: Italian Italian 2 Pack Includes Rai Italia and Mediaset TV JAPAN Includes TV JAPAN On Demand TV Polonia: Polish SIC: Portuguese Portuguese 2 Pack Includes RTPi and SIC Impact TV: Russian Add-on With any International package Russian 2 Pack Includes Channel One Russia and NTV America Russian 4 Pack Includes Channel One Russia, RTN, TV1000 Russian Kino and NTV America Russian 5 Pack Includes Channel One Russia, RTVi, NTV America, RTRPlaneta and Rossiya 24 Russian 8 Pack includes Channel One Russia, RTN, RTVI, TV1000 Russian Kino, NTV America, RTR-Planeta, Rossiya 24 and CTC Willow: Cricket Add-on With any International package Willow: Cricket Zee TV: Hindi Hindi 2 Pack Includes Zee TV and SET Hindi Pack Includes Zee TV, SET, TV Asia, NDTV 24x7 and NDTV Good Times Hindi Plus Pack Includes Zee TV, SET, TV Asia, NDTV 24x7, NDTV Good Times, Eros Now and Willow SBTN: Vietnamese TVB Jade: Cantonese Record TV: Brazilian ABP News: Hindi TFC: Filipino

$6.99

$19.99

$14.99

$22.99 $9.99 $9.99 $14.99 $19.99 $9.99 $14.99 $24.99 $19.99 $9.99 $14.99 $6.99 $14.99

$26.99

$26.99

$34.99 $6.99 $14.99 $14.99 $24.99

$29.99

$39.99 $14.99 $10.99 $14.99

$7.99 $11.99

PAY-PER-VIEW AND ON DEMAND SUBSCRIPTION SERVICES16

Pay-Per-View and On Demand Movies and Events31 (per title or event) Acorn TV On Demand AMC Premiere On Demand Anime Network On Demand Bluprint TV On Demand Brown Sugar On Demand30 Cinemoi On Demand30 Con TV On Demand30 CuriosityStream On Demand Daily Burn On Demand30 Dekkoo On Demand30

Prices Vary $5.99 $4.99 $6.99 $7.99 $3.99 $2.99 $4.99 $5.99 $14.99 $9.99

Refer to the last page for additional information. For information about Xfinity policies and terms of service, go to policies. UC0000353

Disney Story Central On Demand DJAZZ On Demand30 Docurama On Demand30 DOGTV On Demand Dove Channel On Demand30 Echoboom Sports On Demand30 Eros Now On Demand Eros Now On Demand w/a South Asian international selection Filipino On Demand FitFusion On Demand Fox Nation On Demand Gaia On Demand Gaiam TV Fit & Yoga On Demand Gravitas Movies On Demand30

The Great Courses Signature On Demand30 Grokker Yoga Fitness On Demand Hallmark Movies Now On Demand30 here! TV On Demand History Vault On Demand Hitz34 Hi-YAH! On Demand30 Hopster On Demand30 The Jewish Channel On Demand Kids Room On Demand30 Kidstream Karaoke On Demand Kocowa On Demand30 Lifetime Movie Club On Demand Lion Mountain TV On Demand30 MagellanTV History On Demand MHz Choice On Demand30 Miniteve On Demand30 Outside TV Features On Demand30 Pantaya On Demand PlayKids On Demand30

Pro Guitar Lessons On Demand30 Quark On Demand30 The Reading Corner On Demand30 Real Vision On Demand30 Revolution Golf+ On Demand Revry On Demand30 Ride TV On Demand30

Stephens Drum Shed On Demand30 Stingray Classica On Demand Stingray Karaoke On Demand Stingray Qello On Demand30 Streampix32 Touchfit TV On Demand30 True Royalty On Demand30 TumbleBooks TV On Demand UP Faith and Family On Demand Urban Movie Channel On Demand Walter Presents On Demand30 WHAM On Demand30 Xive TV On Demand30 ZooMoo On Demand30 Too Much for TV On Demand Arouse On Demand33 Brazzers On Demand33 Falcon On Demand33 Girlfriends Films On Demand33

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$4.99 $6.99 $2.99 $4.99 $4.99 $5.99 $12.99 $9.99 $7.99 $6.99 $5.99 $9.99 $6.99 $4.99

$7.99 $6.99 $5.99 $7.99 $4.99 $12.00 $2.99 $6.99 $6.99 $5.99 $4.99 $6.99 $3.99 $3.99 $5.99 $7.99 $1.99 $4.99 $5.99 $6.99

$4.99 $4.99 $3.99 $14.99 $6.99 $6.99 $4.99

$4.99 $6.99 $6.99 $7.99 $4.99 $4.99 $5.99 $4.99 $4.99 $4.99 $6.99 $2.99 $4.99 $2.99 $14.99 $19.99 $19.99 $19.99 $19.99

Evil Angel On Demand33 Homegrown Amateur On Demand33 Mature Lust On Demand33 Penthouse On Demand33 Reality Kings On Demand33 TEN On Demand Subscription33 Urban Fantasy On Demand33 Vivid On Demand Subscription33 Wicked On Demand33 XTSY On Demand33

SPORTS PACKAGES16 MLB Extra Innings? MLS Direct Kick NHL? Center Ice? NBA League Pass

XFINITY INTERNET2,17

Performance Starter Performance Blast! Extreme Extreme Pro18 Gigabit Speed18 Gigabit Pro18,19

XFINITY HOME20

Xfinity Home Security35 Xfinity Home Security Plus36

XFINITY VOICE21

Xfinity Voice Additional Line with Features

XFINITY DISCOUNTS22

2 Product Discount 3 Product Discount 4 Product Discount Autopay and Paperless Billing Discount23

$19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99

Call 1-800-XFINITY for pricing Call 1-800-XFINITY for pricing Call 1-800-XFINITY for pricing Call 1-800-XFINITY for pricing

$50.00 $70.00 $80.00 $90.00 $100.00 $110.00 $299.95

$40.00 $50.00

$30.00 $9.95

$20.00 $40.00 $60.00 $10.00

XFINITY EQUIPMENT

TV Box24 TV Adapter (Limited Basic -- Primary TV) TV Adapter (Limited Basic -- 1st and 2nd Additional TVs) TV Adapter (Limited Basic -- 3rd Additional TV) CableCARD Internet/Voice Equipment Rental

Unreturned or Damaged Equipment Fees25 (per piece, per occurrence)

$5.00 $0.00 $0.00 $0.50 $0.00 $13.00 Replacement

Cost

Customer-Owned Video Equipment Credit26 See equipmentpolicy for additional information

$2.50

INSTALLATION

(PER OCCURENCE UNLESS NOTED) Professional Install27,28 In-Home Service Visit29

Gigabit Pro Installation27 Xfinity Home Installation27

$70.00

$70.00 up to

$500.00

up to $99.99

REACTIVATION (NO IN-HOME VISIT REQUIRED--PER OCCURRENCE UNLESS NOTED)

Reactivation - TV Reactivation - Internet Reactivation - Voice Reactivation - Home Security

$6.00 $6.00 $6.00 $6.00

MISCELLANEOUS

(PER OCCURENCE UNLESS NOTED) Field Collection Charge Visit to customer's residence required to collect past due balance or unreturned equipment

Returned Payment Item (each) Late Fee Agent Assisted Payment For payment made by phone with a Customer Care Representative

Self Install Kit Shipping and Handling Self Install Kit Shipping and Handling (Priority Shipping) Accessory Shipping and Handling

Seasonal Convenience Plan1 For a low monthly maintenance fee, Comcast customers can temporarily suspend Xfinity TV, Xfinity Internet and Xfinity Voice services and resume them on the date requested without disconnect, reconnect or installation charges.

Seasonal Xfinity TV Seasonal Xfinity Internet Seasonal Xfinity Voice

$30.00 $20.00 $10.00

$5.99 $15.00 $29.95 $5.95

$8.00 $8.00 $8.00

1 Service may only be placed in the Seasonal Convenience Plan once in a calendar year for a maximum length of 270 days in a calendar year. You must remain on the plan for a minimum of 90 days or you will be billed the retail rate for your service. Xfinity services will move from suspended to active status on the date requested, and regular charges will apply. Seasonal Convenience Plan, service and pricing, subject to change. Xfinity Voice: During the period covered by the Seasonal Convenience Plan, service is limited to toll free and local calling and international calling is blocked. Applicable charges apply to nationwide calls outside local calling areas.

2 Certain services available separately or as a part of other levels of service. Viewing Xfinity TV services on a television requires a TV Box, TV Adapter, CableCARD or compatible customer owned device with Xfinity Internet. Xfinity services are subject to Comcast's standard terms and conditions of service. Unless otherwise specified, prices shown are the monthly charge for the corresponding service, equipment or package. Prices shown do not include applicable taxes, franchise fees, FCC fees, Regulatory Recovery Fee, Public Access fees, other state or local fees or other applicable charges (e.g., per-call toll or international charges). Prices, services and features are subject to change. If your Xfinity TV service includes a TV Box and you are using a compatible customer owned device, please call 1-800-XFINITY for pricing information or visit xfinity. com/equipmentpolicy. ? 2019 Comcast. All rights reserved.

3 Requires TV Box, TV Adapter or compatible customer owned device with Xfinity Internet service. Limited Basic does not qualify for Multi Product discount or Autopay and Paperless Billing discount. Cannot be combined with Xfinity TV multichannel services.

4 Requires TV Box, CableCARD or compatible customer owned device with Xfinity Internet service. Up to 10 hours of Cloud DVR service available with either X1 TV Box with Xfinity Internet service or compatible customer owned device with Xfinity Internet service.

5 Digital Starter does not qualify for Multi Product discount or Autopay and Paperless Billing discount. Cannot be combined with other Xfinity TV services, Xfinity Internet, Xfinity Voice or Xfinity Home service. HD Technology Fee required for HD programming.

6 Requires Basic. 7 Requires Extra. 8 Requires Limited Basic. 9 Cannot be combined with a premium channel package. 10 Requires Limited Basic, HD Technology Fee and TV Box, CableCARD or compatible customer

owned device with Xfinity Internet. 11 Applies to Limited Basic and Basic service. 12 Applies to Extra, Preferred, Digital Starter, Sports & News, and More Sports & Entertainment.

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13 Requires Extra and TV Box. 14 Required for HD programming if HD programming not included with service. 15 Requires Limited Basic, TV Box with Xfinity Internet. International Channel Packages require

Basic, TV Box with Xfinity Internet. 16 Requires Limited Basic, TV Box or compatible customer owned device with Xfinity Internet.

Sports packages will automatically renew at the start of each season at that seasons full-season early-bird rate, provided Comcast still carries the package. Subscription will automatically be billed in 4 total payments. Call 1-800-XFINITY to cancel subscription or automatic renewal up to 30 days into the season. Charges are non-refundable after the first 30 days of the season. Other restrictions may apply. Customers enrolled in the auto-renewal program moving to another Comcast serviceable address and continuing service with Comcast in or out of season, will remain enrolled in the auto-renewal program. 17 Internet/Voice Equipment required. For more information regarding Xfinity Internet go to http:// internet-service.html. 18 May require additional installation fees. 19 Requires two year contract. Monthly rental of Gigabit Pro compatible cable modem/router additional. Professional installation fees additional. Gigabit Pro does not qualify for Comcast 30 day money-back guarantee, Multi Product discount or Autopay and Paperless Billing Discount. 20 Secure requires minimum term agreement with early termination fee. Early termination fee applies if all Xfinity services are terminated during the agreement term. For additional information go to . 21 Requires Internet/Voice Equipment. For more information regarding Xfinity Voice pricing, go to corporate/about/phonetermsofservice/comcastdigitalvoice/cdvrstatepricing.html. 22 Multi Product discounts do not apply to certain Xfinity TV and Xfinity Internet services, including but not limited to: Limited Basic, Digital Starter, Internet Essentials, and services purchased under a bulk service agreement. 23 Autopay and Paperless Billing Discount requires enrollment in both automatic payment and paperless billing. 24 Channel lineup for additional televisions with TV Box, TV Adapter, CableCARD, or compatible customer-owned device will be the same as primary television, except for TV Adapter will not receive movie channels, Pay-Per-View, Video On Demand content or interactive program guide. 25 Contact 1-800-XFINITY for questions regarding equipment replacement charges. 26 Applies to Digital Starter only. 27 Product installations include installation of service line up to 125 feet from existing Comcast plant. Comcast does not perform custom installations, including installations which require in-wall wiring, wiring in extensive drop ceilings, basements, or crawl spaces. 28 Does not apply to Xfinity Home or Gigabit Pro. 29 Also applies to in-home upgrade or downgrade of service. 30 Requires Limited Basic with X1 TV Box and Xfinity Internet service. 31 Price of Pay-Per-View and On Demand Movie or Event is displayed prior to the completion of the Pay-Per-View or On Demand ordering process. 32 Requires Limited Basic and a TV Box, CableCARD or compatible customer owned device to receive Streampix on television. Streaming requires Xfinity Stream app, Internet service with bandwidth of at least 600 Kbps and a subscription to Limited Basic. Streaming to laptop/computer requires equipment meeting minimum requirements posted at internet/requirements-to-run-xfinity-internet-service/, Internet service with bandwidth of at least 600 Kbps and a subscription to Limited Basic. 33 One month minimum purchase required. Not available in all areas. 34 Requires Limited Basic TV service and a compatible Xfinity TV Box or customer owned device. 35 Equipment required at an additional cost. For additional information go to homesecurity. 36 Includes Xfinity Home Security and 24/7 Video Recording for up to 4 cameras. Equipment required at an additional cost. For more information on 24/7 Video Recording go to . videorecording. 37 Not available to Limited Basic only customers. Digital service tier on additional TV corresponds to digital service tier on primary outlet. HD Technology Fee required for HD programming. Xfinity Home License Numbers: AL: 001484, 001504; AR: 12-030; AZ: ROC 280515, BTR 18287-0; CA: CSLB 974291, ACO 7118; CT: ELC 0189754-C5; DE: FAL-0299, FAC-0293, SSPS 11-123; FL: EF0000921, EF20001002, EF0001095; GA: LVU406303, LVU406264, LVU406190, LVU406354; IL: PACA 127-001503; LA: F1691; MA: SS-001968; MD: 107-1776; ME: LM50017039; MI: 3601206217; MN: TS674412; NC: 2335-CSA, 29443-SP-FA/LV; NJ: Burglar and Fire Alarm Business Lic. # 34BF00047700; NM: 373379; NY: licensed by the N.Y.S. Department of State 12000305421; OH: LIC# 53-89-1732; OR: CCB 192945; SC: BAC-13497, FAC-13440; TN: ACL 1597, ACL 1604; TX: ACR-1672104,-1818, B16922, B02571; UT: 8226921-6501; VA: 2705145289, DCJS 11-7361; VT: ES-02366; WA: COMCABS892DS; WASHINGTON, DC: ECS 902687, BBL 602512000005; WV: WV049211.

MS: 15018010

Valid 1/1/19. See home-security for current list. 85291100: 2660;2670;2680;2690;2700;2710;2720;2730;2740;2750;2760;2770;2780;2790;

2800;2810;2820;2830;2840;2850;2860;2870;2880;2890;2900;3950;3960; 3970;4810

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