Welcome to XFINItY

Welcome to XFINITY?

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thank you for choosing xfinity.?

What does it mean when you have XFINITY?? It's TV, Internet, phone and home management, all working together and constantly improving to give you instant entertainment and connection -- anywhere, anytime, on any screen. It's having your favorite TV shows and movies with you wherever you go. It's news, sports, funny videos -- anything you can think of, as fast as you can think of it. It's connecting with friends and family in new, more personal, ways. With XFINITY, you have the ultimate entertainment experience at your fingertips.

Chances are you're exploring things already, but we'd love to show you around your new services to help point you in the right direction. Take a look at the Quick Start Guide for easy, how-to instructions. And the Take Your Service to the Next Level section is filled with information on apps and extras that heighten your XFINITY experience even further. We know you'll love being a part of XFINITY -- and we guarantee it. For a complete online resource visit welcome.

To stay plugged into the latest, Like us on xfinity.

Services and features vary based upon service level. MPK_X1_0413.indd 2

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The Comcast Customer GuaranteeTM.

1. We will give you a 30-day, money-back guarantee on our video, voice or high-speed services. If you're not satisfied with these services and wish to cancel for any reason, you can do so in the first 30 days and get your money back. Simply return all equipment in good working order and we'll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard installation.

2. We will always be on time within your 2 hour appointment window or we'll credit you $20 or give you a free premium channel for three months. As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20 or give you a free premium channel for three months.*

3. We will resolve routine issues in one visit or we'll credit you $20 or give you a free premium channel for three months. After the first visit to your home, if we do not satisfactorily complete installation or can't resolve a routine issue, we will credit you $20 or give you a free premium channel for three months. Additionally, we won't charge you for a service visit that results from a Comcast equipment or network problem.*

4. We will treat you and your home with courtesy and respect. Our technicians will display their Comcast identification clearly when they arrive at your home. They will be trained and equipped to complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and knowledgeable when you contact us.

5. We're here for you, 24 hours a day, 7 days a week to answer questions at your convenience. You can contact us regarding any service-related issue by calling 1-800-XFINITY or in any of the following ways: online via Ask Comcast; Live Chat online with a Comcast technician; Online Community Forum; send us an email and receive a response within 24 hours.

6. We will offer easy-to-understand packages and provide you with a clear bill. Our packages are designed to be straightforward. A call or visit to our website makes it easy to find a package that's right for you. We aim for the same clarity with our bills. You can view your monthly statement and service details anytime by visiting .

7. We will continually offer the best and most video choices. We're working hard to bring more choices to our customers instantaneously by using the full power of our advanced network and decades of television experience. We will use XFINITY On DemandTM to bring you dramatically more content choices, including more movies, more sports, more kids programs, more network TV shows and more HD than anyone else.

*$25 credit provided in Comcast systems in Illinois. MPK_X1_0413.indd 3

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Contents

Quick Start Guide

5-11 XFINIT Y? TV 11 Troubleshooting

12-13 XFINITY? Internet 14-17 XFINITY? Voice

Take Your Service to the Next Level

18-19 XFINITY Apps 20 XFINIT Y On DemandTM, SkypeTM on XFINIT Y? 21 Premium Channels, XFINITY StreampixTM 22 XFINITYTM Home, XFINITYTM Signature Support

23-24 Self-Service

HELP & SUPPORT

? Get details on XFINITY TV, XFINITY Internet and XFINITY Voice.

? View your local channel lineup.

? Learn how DVR (digital video recorder) works.

? Get info on Constant GuardTM (online security and protection features).

? Manage your voicemail and email.

? Sign up for Ecobill?.

NEED HELP? help

CHAT WITH US chat

CALL US 1-800-XFINITY

MANAGE X1 SETTINGS x1

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XFINITY? TV

Remote Control

TV Power: Turns on or off your TV.

All Power: Turns on or off your TV and set-top box.

Exit/Stop: Returns you to the last channel you were watching or stops the On Demand or DVR program.

Rec: Press to record any program with one touch.

XFINITY Menu: Access the Main Menu: Guide, DVR, XFINITY On Demand,TM Apps, Search and Settings.

Guide: Displays TV Listings in multiple guide views.

OK: Selects a highlighted item.

Info: Displays detailed program information.

Last: History of previous channels or programs.

: Provides shortcuts for sort, filter, search and more.

Setup: Programs your remote to control your TV.

Services and features vary based on service level. An additional monthly fee applies to DVR service. Your remote control may vary slightly from the one pictured here, but the basic functions should remain the same. Some features may not be available in all areas. For a complete list of Comcast remotes go to remotes for more details.

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