Services & Pricing Effective April 1, 2020 1-800-xfinity ...

Services & Pricing Effective January 1, 2021 1-800-xfinity|

City of Chicago

XFINITY TV11

Limited Basic16 Basic Includes Limited Basic, Streampix, HD Programming and 20 hours DVR Service Extra17 Includes Limited Basic, Sports & News, Kids & Family, Entertainment, Streampix, HD Programming and 20 hours DVR Service. Preferred Includes Extra plus additional digital channels Digital Starter18 Includes Limited Basic, additional digital channels, TV Box and remote for primary outlet, access to Pay-Per-View and On Demand programming and Music Choice Sports & News19 Includes 18 sports and news channels including CNBC, CNN, ESPN, Golf, MSNBC, NBC Sports and Weather Channel More Sports & Entertainment20 Includes over 10 sports and entertainment channels including NFL RedZone and CBS Sports Network Kids & Family19 Includes 10 kid and family-friendly channels including Disney Channel, Nickelodeon, Hallmark, and TLC Entertainment19 Includes over 20 entertainment channels including A&E, AMC, Lifetime, Food Network, FX, TNT, Discovery, Animal Planet, OWN, USA and HGTV Latino19 Includes up to 47 Spanish language channels including Galavision, Cine Latino, Discovery en Espanol, Viendo Movies and VME Kids Deportes19 Includes over 6 Spanish language channels including ESPN Deportes, Fox Deportes, and Universo Choice TV37 Includes Limited Basic, Streampix, 20 hours DVR Service, HD Programming and Broadcast TV Fee - with TV Box (Flex upgrade) HBO22,39 HBO Max21 Showtime21 Starz21 Cinemax21 The Movie ChannelTM21 Playboy21,22 Epix22,23 3 Premiums19 Includes choice of three of HBO Max, Showtime, Starz, Cinemax, The Movie Channel or Hitz 4 Premiums19 Includes choice of four of HBO Max, Showtime, Cinemax, The Movie Channel or Hitz 5 Premiums19 Includes choice of five of HBO Max, Showtime, Cinemax, The Movie Channel or Hitz Broadcast TV Fee24 Regional Sports Fee25 DVR Service26 Premium DVR Service38 HD Technology Fee27 Service to Additional TV35

INTERNATIONAL SELECTIONS15

ART: Arabic TV Globo: Brazilian Brazilian 2 Pack Includes TV Globo and SporTV Brazilian 4 Pack Includes TV Globo, SporTV, Band Internacional and Record TV Mandarin 2 Pack Includes Phoenix Info News and Phoenix North America

$30.95

$30.00

$70.00 $90.00

$69.95

$30.00

$9.95

$10.00

$15.00

$10.00

$5.00

$30.00 $37.50 $14.99 $14.99 $12.00 $8.99 $12.00 $12.00 $19.99 $5.99

$30.00

$40.00

$50.00 $16.20 $14.45 $10.00 $20.00 $9.95

$7.50

$9.99 $19.99 $24.99

$34.99 $6.99

Mandarin 4 Pack Includes CTI Zhong Tian, CCTV4, Phoenix Info News and Phoenix North America Filipino 2 Pack Includes GMA Pinoy w/ GMA Video On Demand and GMA Life Filipino 3 Pack Includes GMA Pinoy w/ GMA Video On Demand, GMA Life and TFC TV5MONDE: French With Cinema On Demand DW Deutsche +: German Antenna: Greek The Israeli Network Rai Italia: Italian Italian 2 Pack Includes Rai Italia and Mediaset TV JAPAN SIC: Portuguese Portuguese 2 Pack Includes RTPi and SIC Impact TV: Russian Add-on With any International package Russian 2 Pack Includes Channel One Russia and NTV America Russian 4 Pack Includes Channel One Russia, RTN, TV1000 Russian Kino and NTV America Russian 5 Pack Includes Channel One Russia, RTVi, NTV America, RTRPlaneta and Rossiya 24 Russian 8 Pack includes Channel One Russia, RTN, RTVI, TV1000 Russian Kino, NTV America, RTR-Planeta, Rossiya 24 and CTC Willow: Cricket Add-on With any International package Willow: Cricket Zee TV: Hindi Hindi 2 Pack Includes Zee TV and SET Hindi Pack Includes Zee TV, SET, TV Asia and NDTV 24x7 Hindi Plus Pack Includes Zee TV, SET, TV Asia, NDTV 24x7, Eros Now and Willow SBTN: Vietnamese TVB Jade: Cantonese Record TV: Brazilian ABP News: Hindi TFC: Filipino

$19.99

$14.99

$22.99 $9.99 $9.99 $14.99 $19.99 $9.99 $14.99 $24.99 $9.99 $14.99 $6.99 $14.99

$26.99

$26.99

$34.99 $6.99 $14.99 $14.99 $24.99 $29.99

$39.99 $14.99 $10.99 $14.99

$7.99 $11.99

PAY-PER-VIEW AND ON DEMAND SUBSCRIPTION SERVICES

Pay-Per-View and On Demand Movies and Events31,36 (per title or event) Acorn TV On Demand36 AMC + On Demand36 A&E Crime Central On Demand28 Anime Network On Demand36 Brown Sugar On Demand28 CineFest On Demand28 Cinemoi On Demand28 Con TV On Demand28 Conspiracy TV On Demand28 Craftsy On Demand36 CultFlix On Demand28 Curious World On Demand28 CuriosityStream On Demand36 Daily Burn On Demand28 Dekkoo On Demand28

Prices Vary $5.99 $6.99 $4.99 $6.99 $3.99 $4.99 $2.99 $4.99 $4.99 $7.99 $4.99 $3.99 $2.99 $14.99 $9.99

Disney Story Central On Demand36

$4.99

Refer to the last page for additional information. For information about Xfinity policies and terms of service, go to policies. UC0000011

DJAZZ On Demand28 Docurama On Demand28 DOGTV On Demand36 Dove Channel On Demand28 Echoboom Sports On Demand28 Eros Now On Demand36 Eros Now On Demand36 w/a South Asian international selection Filipino On Demand36 FitFusion On Demand36 FlixFling On Demand28 Fox Nation On Demand36 Gaia On Demand36

Gaiam TV Fit & Yoga On Demand36 Gravitas Movies On Demand28

The Great Courses Signature On Demand28

Grokker Yoga Fitness On Demand36 Hallmark Movies Now On Demand28 here! TV On Demand36 History Vault On Demand36 Hitz32,36 Hi-YAH! On Demand28 Hopster On Demand28

The Jewish Channel On Demand36 WildBrain On Demand28

Kidstream Karaoke On Demand36 Kocowa On Demand28 kweliTV On Demand28

Lifetime Movie Club On Demand36 Lion Mountain TV On Demand28

MagellanTV History On Demand36 Marquee TV On Demand 28 MHz Choice On Demand28 Miniteve On Demand28 Music Choice Karaoke On Demand28 Music Choice Relax On Demand28 Outside TV Features On Demand28 Pantaya On Demand36 Passionflix On Demand28 PlayKids On Demand28

Pro Guitar Lessons On Demand28 Quark On Demand28 The Reading Corner On Demand28 Real Vision On Demand28 GOLFPASS On Demand36 Revry On Demand28 Ride TV On Demand28

Stephens Drum Shed On Demand28

Stingray Classica On Demand36

Stingray Karaoke On Demand36 Stingray Qello On Demand28 Streampix30,36 Touchfit TV On Demand28 True Royalty On Demand28 TumbleBooks TV On Demand36

UP Faith and Family On Demand36

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$6.99 $4.99 $4.99 $4.99 $5.99 $12.99 $9.99 $7.99 $6.99 $7.99 $5.99 $11.99

$7.99 $4.99

$7.99

$6.99 $5.99 $7.99 $4.99 $12.00 $2.99 $6.99

$6.99 $5.99

$4.99 $6.99 $5.99

$3.99 $3.99

$5.99 $8.99 $7.99 $1.99 $6.99 $5.99 $4.99 $5.99 $5.99 $6.99

$4.99 $4.99 $3.99 $14.99 $4.99 $6.99 $4.99

$4.99

$6.99

$6.99 $7.99 $4.99 $4.99 $5.99 $4.99

$5.99

WE tv + On Demand36 Walter Presents On Demand28 Wanderlust On Demand28 WHAM On Demand28 Xive TV On Demand28 ZooMoo On Demand28 Too Much for TV On Demand36 Arouse On Demand29,36 Bang On Demand29,36 Brazzers On Demand29,36 Evil Angel On Demand29,36 Falcon On Demand29,36 Girlfriends Films On Demand29,36 Homegrown Amateur On Demand29,36 Hustler On Demand Subscription29,36 Mature Lust On Demand29,36 Penthouse On Demand29,36 Reality Kings On Demand29,36 TEN On Demand Subscription29,36 Urban Fantasy On Demand29,36 Vivid On Demand Subscription29,36 Wicked On Demand29,36 XTSY On Demand29,36

SPORTS PACKAGES14 MLB Extra Innings NHL Center Ice NBA League Pass

XFINITY INTERNET10,11

Performance Starter Performance Blast! Extreme Extreme Pro12 Gigabit Speed12 Gigabit Pro12,13

XFINITY HOME

Xfinity Home Security33 Xfinity Home Security Plus34

XFINITY VOICE9

Xfinity Voice Additional Line with Features

XFINITY DISCOUNTS7

2 Product Discount 3 Product Discount 4 Product Discount Autopay and Paperless Billing Discount8

$5.99 $6.99 $9.99 $2.99 $4.99 $2.99 $14.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99

Call 1-800-XFINITY for pricing Call 1-800-XFINITY for pricing Call 1-800-XFINITY for pricing

$56.00 $76.00 $86.00 $96.00 $106.00 $116.00 $299.95

$50.00 $60.00

$30.00 $9.95

$20.00 $40.00 $60.00 $10.00

XFINITY EQUIPMENT

TV Box4 TV Adapter (Limited Basic -- Primary TV) TV Adapter (Limited Basic -- 1st and 2nd Additional TVs) TV Adapter (Limited Basic -- 3rd Additional TV) CableCARD Internet/Voice Equipment Rental

Unreturned or Damaged Equipment Fees5 (per piece, per occurrence) Customer-Owned Video Equipment Credit6 See equipmentpolicy for additional information

$7.50 $0.00 $0.00 $0.50 $0.00 $14.00 Replacement

Cost

$7.50

INSTALLATION

(PER OCCURENCE UNLESS NOTED) Professional Install2,3 In-Home Service Visit

Gigabit Pro Installation3 Xfinity Home Security Installation3

$100.00 $100.00

up to $500.00

$100.00

REACTIVATION (NO IN-HOME VISIT REQUIRED--PER OCCURRENCE UNLESS NOTED)

Reactivation - TV Reactivation - Internet Reactivation - Voice Reactivation - Home Security

$6.00 $6.00 $6.00 $6.00

MISCELLANEOUS

(PER OCCURENCE UNLESS NOTED) Field Collection Charge Visit to customer's residence required to collect past due balance or unreturned equipment

Returned Payment Item (each) Late Fee Agent Assisted Payment For payment made by phone with a Customer Care Representative

Getting Started Kit Shipping and Handling Getting Started Kit Shipping and Handling (Priority Shipping) Accessory Shipping and Handling

Seasonal Convenience Plan1 For a low monthly maintenance fee, Comcast customers can temporarily suspend Xfinity TV, Xfinity Internet and Xfinity Voice services and resume them on the date requested without disconnect, reconnect or installation charges.

Seasonal Xfinity TV Seasonal Xfinity Internet Seasonal Xfinity Voice

$30.00 $25.00 $10.00

$5.99 $15.00 $29.95 $5.95

$8.00 $8.00 $8.00

1 Service may only be placed in the Seasonal Convenience Plan once in a calendar year for a maximum length of 270 days in a calendar year. You must remain on the plan for a minimum of 90 days or you will be billed the retail rate for your service. Xfinity services will move from suspended to active status on the date requested, and regular charges will apply. Seasonal Convenience Plan, service and pricing, subject to change. Xfinity Voice: During the period covered by the Seasonal Convenience Plan, service is limited to toll free and local calling and international calling is blocked. Applicable charges apply to nationwide calls outside local calling areas.

2 Does not apply to Xfinity Home Security or Gigabit Pro. 3 Standard installation includes installation of service line up to 125 feet from existing Comcast plant

for the primary outlet only. Comcast does not perform custom installations including installations which require in-wall wiring, wiring in extensive drop ceilings, basements, or crawl spaces. 4 Channel lineup for additional televisions with TV Box, TV Adapter, CableCARD, or compatible customer-owned device will be the same as primary television, except for TV Adapter will not receive movie channels, Pay-Per-View, Video On Demand content or interactive program guide. 5 Contact 1-800-XFINITY for questions regarding equipment replacement charges. 6 Applies to Digital Starter only. 7 Multi Product discounts do not apply to certain Xfinity TV and Xfinity Internet services, including but not limited to: Limited Basic, Choice TV, Digital Starter, Internet Essentials, and services purchased under a bulk service agreement.

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8 Autopay and Paperless Billing Discount requires enrollment in both automatic payment and paperless billing.

9 Requires Internet/Voice Equipment. For more information regarding Xfinity Voice pricing, go to corporate/about/phonetermsofservice/comcastdigitalvoice/cdvrstatepricing.html.

10 Internet/Voice Equipment required. For more information regarding Xfinity Internet go to http:// internet-service.html.

11 Certain services available separately or as a part of other levels of service. Viewing Xfinity TV services on a television requires a TV Box, TV Adapter, CableCARD or compatible customer owned device with Xfinity Internet. Xfinity services are subject to Comcast's standard terms and conditions of service. Unless otherwise specified, prices shown are the monthly charge for the corresponding service, equipment or package. Prices shown do not include applicable taxes, franchise fees, FCC fees, Regulatory Cost Recovery, Public Access fees, other state or local fees or other applicable charges (e.g., per-call toll or international charges). Prices, services and features are subject to change. If your Xfinity TV service includes a TV Box and you are using a compatible customer owned device, please call 1-800-XFINITY for pricing information or visit equipmentpolicy. ? 2020 Comcast. All rights reserved.

12 May require additional installation fees. 13 Requires two year contract. Monthly rental of Gigabit Pro compatible cable modem/router

additional. Professional installation fees additional. Gigabit Pro does not qualify for Comcast 30 day money-back guarantee, Multi Product discount or Autopay and Paperless Billing Discount. 14 Requires Limited Basic, HD Technology Fee, X1 TV Box or compatible customer owned device with Xfinity Internet. Sports packages will automatically renew at the start of each season at that seasons full-season early-bird rate, provided Comcast still carries the package. Subscription will automatically be billed in 4 total payments. Call 1-800-XFINITY to cancel subscription within 30 days of first charge to bill. Charges are non-refundable after 30 days of first charge to bill. Other restrictions may apply. Customers enrolled in the auto-renewal program moving to another Comcast serviceable address and continuing service with Comcast in or out of season, will remain enrolled in the auto-renewal program. 15 Requires Limited Basic, TV Box with Xfinity Internet. International Channel Packages require Basic, TV Box with Xfinity Internet. 16 Requires TV Box, TV Adapter or compatible customer owned device with Xfinity Internet service. Limited Basic does not qualify for Multi Product discount or Autopay and Paperless Billing discount. Cannot be combined with Xfinity TV multichannel services. 17 Requires TV Box, CableCARD or compatible customer owned device with Xfinity Internet service. Up to 20 hours DVR service available with either X1 TV Box with Xfinity Internet service or compatible customer owned device with Xfinity Internet service. 18 Digital Starter does not qualify for Multi Product discount or Autopay and Paperless Billing discount. Cannot be combined with other Xfinity TV services, Xfinity Internet, Xfinity Voice or Xfinity Home Security service. HD Technology Fee required for HD programming. 19 Requires Basic. 20 Requires Extra. 21 Requires Limited Basic. 22 Cannot be combined with a premium channel package. 23 Requires Limited Basic, HD Technology Fee and TV Box, CableCARD or compatible customer owned device with Xfinity Internet. 24 Applies to Limited Basic, Basic and Seasonal Xfinity Internet service. 25 Applies to Extra, Preferred, Digital Starter, Sports & News, and More Sports & Entertainment. 26 Requires Extra and TV Box or compatible customer owned device. 27 Required for HD programming if HD programming not included with service. 28 Requires Limited Basic with X1 TV Box and Xfinity Internet service. 29 One month minimum purchase required. Not available in all areas. 30 Requires Limited Basic and a TV Box, CableCARD or compatible customer owned device to receive Streampix on television. 31 Price of Pay-Per-View and On Demand Movie or Event is displayed prior to the completion of the Pay-Per-View or On Demand ordering process. 32 Requires Limited Basic TV service and a compatible Xfinity TV Box or customer owned device. 33 Equipment required at an additional cost. For additional information go to homesecurity. 34 Includes Xfinity Home Security and 24/7 Video Recording for up to 4 cameras. Equipment required at an additional cost. For more information on 24/7 Video Recording go to . videorecording. 35 Not available to Limited Basic only customers. Digital service tier on additional TV corresponds to digital service tier on primary outlet. HD Technology Fee required for HD programming. 36 Requires Limited Basic, TV Box or compatible customer owned device with Xfinity Internet. 37 Requires Xfinity Internet service, Flex and compatible customer owned device or Flex Streaming TV Box. 38 Requires More Sports & Entertainment or Extra or higher, Performance Starter or higher, TV Box or compatible customer owned equipment. 39 Requires Limited Basic, TV Box, CableCARD or compatible customer owned device. Xfinity Home Security License Numbers: AL: 001484, 001504; AR: 12-030; AZ: ROC 280515, BTR 18287-0; CA: CSLB 974291, ACO 7118; CT: ELC 0189754-C5; DE: FAL-0299, FAC-0293, SSPS 11-123; FL: EF0000921, EF20001002, EF0001095; GA: LVU406303, LVU406264, LVU406190, LVU406354; IL: PACA 127-001503; LA: F1691; MA: SS-001968; MD: 107-1776; ME: LM50017039; MI: 3601206217; MN: TS674412; NC: 2335-CSA, 29443-SP-FA/LV; NJ: Burglar and Fire Alarm Business Lic. # 34BF00047700; NM: 373379; NY: licensed by the N.Y.S. Department of State 12000305421; OH: LIC# 53-89-1732; OR: CCB 192945; SC: BAC-13497, FAC-13440; TN: ACL 1597, ACL 1604; TX: ACR-1672104,-1818, B16922, B02571; UT: 8226921-6501; VA: 2705145289, DCJS 11-7361; VT: ES-02366; WA: COMCABS892DS; WASHINGTON, DC: ECS 902687, BBL 602512000005; WV: WV049211.

MS: 15018010

Valid 1/1/19. See home-security for current list. 87713000: 0010;0020;0030;0040;0050;0110;0120;0210;0220;0310;0320;0410;0420;

0510;0520

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