Services & Pricing Effective December 31, 2019 1-800 ...

[Pages:4]Services & Pricing Effective December 31, 2019 1-800-xfinity|

NORTH SUBURBAN AREAS: ALGONQUIN, ANTIOCH, ARLINGTON HEIGHTS, BANNOCKBURN, BARRINGTON, BARRINGTON HILLS, BEACH PARK, BULL VALLEY, CARPENTERSVILLE, CARY, DEER PARK, DEERFIELD, DELMAR WOODS, DES PLAINES, EAST DUNDEE, FORT SHERIDAN, FOX LAKE, FOX RIVER GROVE, GLENVIEW NAVAL AIR STATION, GREAT LAKES NAVAL STATION, GREEN OAKS, GURNEE, HAINESVILLE, HANOVER PARK, HAWTHORN WOODS, HIGHWOOD, HOLIDAY HILLS, HUNTLEY, INDIAN CREEK, INVERNESS, ISLAND LAKE, JOHNSBURG, KENILWORTH, KILDEER, LAKE BARRINGTON, LAKE BARRINGTON SHORE, LAKE VILLA, LAKE ZURICH, LAKEMOOR(MCHENRY), LINDENHURST, LONG GROVE, MCCULLOM LAKE, MCHENRY, METTAWA, MT. PROSPECT, NORTH BARRINGTON, OAKWOOD HILLS, PARK CITY, PINGREE GROVE, PORT BARRINGTON, PRAIRIE GROVE, PROSPECT HEIGHTS, RIVERWOODS, ROUND LAKE, ROUND LAKE BEACH, ROUND LAKE HEIGHTS, ROUND LAKE PARK, SOUTH BARRINGTON, SCHAUMBURG, SKOKIE, SLEEPY HOLLOW, STREAMWOOD, THIRD LAKE, TIMBER CREEK TRAILER PARK, TOWER LAKES, TROUT VALLEY, VERNON HILLS, VOLO, WADSWORTH, WAUKEGAN, WEST DUNDEE, WINTHROP HARBOR, WONDER LAKE, WOODSTOCK, ZION, PORTIONS OF COOK, DUPAGE, KANE, LAKE AND MCHENRY COUNTIES

XFINITY TV13

Limited Basic18 Basic Includes Limited Basic, Streampix, high definition programming and 20 hours DVR Service

Extra19 Includes Limited Basic, Sports & News, Kids & Family, Entertainment, Streampix, high definition programming, and 20 hours of Cloud DVR

Preferred Includes Extra plus additional digital channels

Digital Starter20 Includes Limited Basic, additional digital channels, TV Box and remote for primary outlet, access to Pay-Per-View and On Demand programming and Music Choice

Sports & News21 Includes 18 sports and news channels including CNBC, CNN, ESPN, Golf, MSNBC, NBC Sports and Weather Channel

More Sports & Entertainment22 Includes over 10 sports and entertainment channels including NFL RedZone, ESPN GoalLine/Bases Loaded and CBS Sports Network

Kids & Family21 Includes 10 kid and family-friendly channels including Disney Channel, Nickelodeon, Hallmark, and TLC

Entertainment21 Includes over 20 entertainment channels including A&E, AMC, Lifetime, Food Network, FX, TNT, Discovery, Animal Planet, OWN, USA and HGTV

Latino21 Includes up to 47 Spanish language channels including Galavision, Cine Latino, Discovery en Espanol, Viendo Movies and VME Kids

Deportes21 Includes over 6 Spanish language channels including ESPN Deportes, Fox Deportes, and Universo

Choice TV39 Includes Limited Basic, Streampix, 20 hours DVR Service, HD Programming and Broadcast TV Fee - with TV Box (Flex upgrade)

HBO?23

Showtime?23

Starz?23

Cinemax?23

The Movie ChannelTM23

Playboy23,24

Epix24,25

3 Premiums21 Includes choice of three of HBO?, Showtime?, Starz?, Cinemax?, The Movie Channel? or Hitz

4 Premiums21 Includes choice of four of HBO?, Showtime?, Cinemax?, The Movie Channel? or Hitz

$27.49 $30.00

$70.00 $90.00

$69.95 $30.00

$9.95 $10.00

$15.00 $10.00 $5.00 $25.00 $30.00 $15.00 $12.00 $8.99 $12.00 $12.00 $19.99 $5.99 $30.00 $40.00

5 Premiums21 Includes choice of five of HBO?, Showtime?, Cinemax?, The Movie Channel? or Hitz Broadcast TV Fee26 Regional Sports Fee27 DVR Service28 HD Technology Fee29 Service to Additional TV37

INTERNATIONAL SELECTIONS17

ART: Arabic TV Globo: Brazilian Brazilian 2 Pack Includes TV Globo and PFC Brazilian 4 Pack Includes TV Globo, PFC, Band Internacional and Record TV Mandarin 2 Pack Includes Phoenix Info News and Phoenix North America Mandarin 4 Pack Includes CTI Zhong Tian, CCTV4, Phoenix Info News and Phoenix North America Filipino 2 Pack Includes GMA Pinoy w/ GMA Video On Demand and GMA Life Filipino 3 Pack Includes GMA Pinoy w/ GMA Video On Demand, GMA Life and TFC TV5MONDE: French With Cinema On Demand DW Deutsche +: German Antenna: Greek The Israeli Network Rai Italia: Italian Italian 2 Pack Includes Rai Italia and Mediaset TV JAPAN Includes TV JAPAN On Demand SIC: Portuguese Portuguese 2 Pack Includes RTPi and SIC Impact TV: Russian Add-on With any International package Russian 2 Pack Includes Channel One Russia and NTV America Russian 4 Pack Includes Channel One Russia, RTN, TV1000 Russian Kino and NTV America Russian 5 Pack Includes Channel One Russia, RTVi, NTV America, RTRPlaneta and Rossiya 24 Russian 8 Pack includes Channel One Russia, RTN, RTVI, TV1000 Russian Kino, NTV America, RTR-Planeta, Rossiya 24 and CTC Willow: Cricket Add-on With any International package Willow: Cricket Zee TV: Hindi Hindi 2 Pack Includes Zee TV and SET

$50.00 $13.70 $8.25 $10.00 $9.95 $9.95

$9.99 $19.99 $24.99 $34.99 $6.99

$19.99

$14.99

$22.99 $9.99 $9.99 $14.99 $19.99 $9.99 $14.99 $24.99 $9.99 $14.99 $6.99 $14.99

$26.99

$26.99

$34.99 $6.99 $14.99 $14.99 $24.99

Refer to the last page for additional information. For information about Xfinity policies and terms of service, go to policies. UC0000028

Hindi Pack Includes Zee TV, SET, TV Asia, NDTV 24x7 and NDTV Good Times Hindi Plus Pack Includes Zee TV, SET, TV Asia, NDTV 24x7, NDTV Good Times, Eros Now and Willow SBTN: Vietnamese TVB Jade: Cantonese Record TV: Brazilian ABP News: Hindi TFC: Filipino

$29.99

$39.99 $14.99 $10.99 $14.99

$7.99 $11.99

PAY-PER-VIEW AND ON DEMAND SUBSCRIPTION SERVICES38

Pay-Per-View and On Demand Movies and Events33 (per title or event) Acorn TV On Demand AMC Premiere On Demand Anime Network On Demand Bluprint TV On Demand Brown Sugar On Demand32 Cinemoi On Demand32 Con TV On Demand32 CuriosityStream On Demand Daily Burn On Demand32 Dekkoo On Demand32 Disney Story Central On Demand DJAZZ On Demand32 Docurama On Demand32 DOGTV On Demand Dove Channel On Demand32 Echoboom Sports On Demand32 Eros Now On Demand

Prices Vary $5.99 $4.99 $6.99 $7.99 $3.99 $2.99 $4.99 $5.99 $14.99 $9.99 $4.99 $6.99 $2.99 $4.99 $4.99 $5.99 $12.99

Eros Now On Demand w/a South Asian international selection Filipino On Demand FitFusion On Demand Fox Nation On Demand Gaia On Demand Gaiam TV Fit & Yoga On Demand Gravitas Movies On Demand32

The Great Courses Signature On Demand32 Grokker Yoga Fitness On Demand Hallmark Movies Now On Demand32 here! TV On Demand History Vault On Demand Hitz34 Hi-YAH! On Demand32 Hopster On Demand32 The Jewish Channel On Demand Kids Room On Demand32 Kidstream Karaoke On Demand Kocowa On Demand32 kweliTV On Demand32 Lifetime Movie Club On Demand Lion Mountain TV On Demand32 MagellanTV History On Demand MHz Choice On Demand32 Miniteve On Demand32 Music Choice Karaoke On Demand32 Music Choice Relax On Demand32 Outside TV Features On Demand32 Pantaya On Demand PlayKids On Demand32

Pro Guitar Lessons On Demand32

$7.99 $6.99 $5.99 $9.99 $6.99 $4.99

$7.99 $6.99 $5.99 $7.99 $4.99 $12.00 $2.99 $6.99 $6.99 $5.99 $4.99 $6.99 $5.99 $3.99 $3.99 $5.99 $7.99 $1.99 $5.99 $6.99 $4.99 $5.99 $6.99

$4.99

Quark On Demand32 The Reading Corner On Demand32 Real Vision On Demand32 Revolution Golf+ On Demand Revry On Demand32 Ride TV On Demand32

Stephens Drum Shed On Demand32 Stingray Classica On Demand Stingray Karaoke On Demand Stingray Qello On Demand32 Streampix31 Touchfit TV On Demand32 True Royalty On Demand32 TumbleBooks TV On Demand UP Faith and Family On Demand Urban Movie Channel On Demand Walter Presents On Demand32 Wanderlust On Demand32 WHAM On Demand32 Xive TV On Demand32 ZooMoo On Demand32 Too Much for TV On Demand Arouse On Demand30 Brazzers On Demand30 Evil Angel On Demand30 Falcon On Demand30 Girlfriends Films On Demand30

Homegrown Amateur On Demand30 Mature Lust On Demand30 Penthouse On Demand30 Reality Kings On Demand30 TEN On Demand Subscription30 Urban Fantasy On Demand30

Vivid On Demand Subscription30 Wicked On Demand30 XTSY On Demand30

SPORTS PACKAGES16

MLB Extra Innings? MLS Direct Kick

NHL? Center Ice? NBA League Pass

XFINITY INTERNET12,13

Performance Starter Performance Blast! Extreme Extreme Pro14 Gigabit Speed14 Gigabit Pro14,15

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$4.99 $3.99 $14.99 $6.99 $6.99 $4.99 $4.99 $6.99 $6.99 $7.99 $4.99 $4.99 $5.99 $4.99 $4.99 $4.99 $6.99 $9.99 $2.99 $4.99 $2.99 $14.99 $19.99 $19.99 $19.99 $19.99 $19.99

$19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99 $19.99

Call 1-800-XFINITY for pricing Call 1-800-XFINITY for pricing Call 1-800-XFINITY for pricing Call 1-800-XFINITY for pricing

$53.00 $73.00 $83.00 $93.00 $103.00 $113.00 $299.95

XFINITY HOME11

Xfinity Home Security35 Xfinity Home Security Plus36

XFINITY VOICE10

Xfinity Voice Additional Line with Features

XFINITY DISCOUNTS8

2 Product Discount 3 Product Discount 4 Product Discount Autopay and Paperless Billing Discount9

$40.00 $50.00

$30.00 $9.95

$20.00 $40.00 $60.00 $10.00

XFINITY EQUIPMENT

TV Box5 TV Adapter (Limited Basic -- Primary TV) TV Adapter (Limited Basic -- 1st and 2nd Additional TVs) TV Adapter (Limited Basic -- 3rd Additional TV) CableCARD Internet/Voice Equipment Rental

Unreturned or Damaged Equipment Fees6 (per piece, per occurrence) Customer-Owned Video Equipment Credit7 See equipmentpolicy for additional information

$5.00 $0.00 $0.00 $0.50 $0.00 $14.00 Replacement

Cost

$2.50

INSTALLATION

(PER OCCURENCE UNLESS NOTED) Professional Install2,3 In-Home Service Visit4

Gigabit Pro Installation3 Xfinity Home Installation3

$70.00

$70.00 up to

$500.00

up to $99.99

REACTIVATION (NO IN-HOME VISIT REQUIRED--PER OCCURRENCE UNLESS NOTED)

Reactivation - TV Reactivation - Internet Reactivation - Voice Reactivation - Home Security

$6.00 $6.00 $6.00 $6.00

MISCELLANEOUS

(PER OCCURENCE UNLESS NOTED) Field Collection Charge Visit to customer's residence required to collect past due balance or unreturned equipment Returned Payment Item (each) Late Fee Agent Assisted Payment For payment made by phone with a Customer Care Representative Self Install Kit Shipping and Handling Self Install Kit Shipping and Handling (Priority Shipping)

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$30.00 $25.00 $10.00

$5.99 $15.00 $29.95

Accessory Shipping and Handling

Seasonal Convenience Plan1 For a low monthly maintenance fee, Comcast customers can temporarily suspend Xfinity TV, Xfinity Internet and Xfinity Voice services and resume them on the date requested without disconnect, reconnect or installation charges.

Seasonal Xfinity TV

Seasonal Xfinity Internet

Seasonal Xfinity Voice

$5.95

$8.00 $8.00 $8.00

1 Service may only be placed in the Seasonal Convenience Plan once in a calendar year for a maximum length of 270 days in a calendar year. You must remain on the plan for a minimum of 90 days or you will be billed the retail rate for your service. Xfinity services will move from suspended to active status on the date requested, and regular charges will apply. Seasonal Convenience Plan, service and pricing, subject to change. Xfinity Voice: During the period covered by the Seasonal Convenience Plan, service is limited to toll free and local calling and international calling is blocked. Applicable charges apply to nationwide calls outside local calling areas.

2 Does not apply to Xfinity Home or Gigabit Pro. 3 Product installations include installation of service line up to 125 feet from existing Comcast

plant. Comcast does not perform custom installations, including installations which require in-wall wiring, wiring in extensive drop ceilings, basements, or crawl spaces. 4 Also applies to in-home upgrade or downgrade of service. 5 Channel lineup for additional televisions with TV Box, TV Adapter, CableCARD, or compatible customer-owned device will be the same as primary television, except for TV Adapter will not receive movie channels, Pay-Per-View, Video On Demand content or interactive program guide. 6 Contact 1-800-XFINITY for questions regarding equipment replacement charges. 7 Applies to Digital Starter only. 8 Multi Product discounts do not apply to certain Xfinity TV and Xfinity Internet services, including but not limited to: Limited Basic, Choice TV, Digital Starter, Internet Essentials, and services purchased under a bulk service agreement. 9 Autopay and Paperless Billing Discount requires enrollment in both automatic payment and paperless billing. 10 Requires Internet/Voice Equipment. For more information regarding Xfinity Voice pricing, go to corporate/about/phonetermsofservice/comcastdigitalvoice/cdvrstatepricing.html. 11 Secure requires minimum term agreement with early termination fee. Early termination fee applies if all Xfinity services are terminated during the agreement term. For additional information go to . 12 Internet/Voice Equipment required. For more information regarding Xfinity Internet go to http:// internet-service.html. 13 Certain services available separately or as a part of other levels of service. Viewing Xfinity TV services on a television requires a TV Box, TV Adapter, CableCARD or compatible customer owned device with Xfinity Internet. Xfinity services are subject to Comcast's standard terms and conditions of service. Unless otherwise specified, prices shown are the monthly charge for the corresponding service, equipment or package. Prices shown do not include applicable taxes, franchise fees, FCC fees, Regulatory Cost Recovery, Public Access fees, other state or local fees or other applicable charges (e.g., per-call toll or international charges). Prices, services and features are subject to change. If your Xfinity TV service includes a TV Box and you are using a compatible customer owned device, please call 1-800-XFINITY for pricing information or visit equipmentpolicy. ? 2020 Comcast. All rights reserved. 14 May require additional installation fees. 15 Requires two year contract. Monthly rental of Gigabit Pro compatible cable modem/router additional. Professional installation fees additional. Gigabit Pro does not qualify for Comcast 30 day money-back guarantee, Multi Product discount or Autopay and Paperless Billing Discount. 16 Requires Limited Basic, HD Technology Fee, X1 TV Box or compatible customer owned device with Xfinity Internet. Sports packages will automatically renew at the start of each season at that seasons full-season early-bird rate, provided Comcast still carries the package. Subscription will automatically be billed in 4 total payments. Call 1-800-XFINITY to cancel subscription or automatic renewal up to 30 days into the season. Charges are non-refundable after the first 30 days of the season. Other restrictions may apply. Customers enrolled in the auto-renewal program moving to another Comcast serviceable address and continuing service with Comcast in or out of season, will remain enrolled in the auto-renewal program. 17 Requires Limited Basic, TV Box with Xfinity Internet. International Channel Packages require Basic, TV Box with Xfinity Internet. 18 Requires TV Box, TV Adapter or compatible customer owned device with Xfinity Internet service. Limited Basic does not qualify for Multi Product discount or Autopay and Paperless Billing discount. Cannot be combined with Xfinity TV multichannel services. 19 Requires TV Box, CableCARD or compatible customer owned device with Xfinity Internet service. Up to 20 hours of Cloud DVR service available with either X1 TV Box with Xfinity Internet service or compatible customer owned device with Xfinity Internet service. 20 Digital Starter does not qualify for Multi Product discount or Autopay and Paperless Billing discount. Cannot be combined with other Xfinity TV services, Xfinity Internet, Xfinity Voice or Xfinity Home service. HD Technology Fee required for HD programming. 21 Requires Basic. 22 Requires Extra. 23 Requires Limited Basic. 24 Cannot be combined with a premium channel package. 25 Requires Limited Basic, HD Technology Fee and TV Box, CableCARD or compatible customer owned device with Xfinity Internet. 26 Applies to Limited Basic and Basic service. 27 Applies to Extra, Preferred, Digital Starter, Sports & News, and More Sports & Entertainment. 28 Requires Extra and TV Box. 29 Required for HD programming if HD programming not included with service. 30 One month minimum purchase required. Not available in all areas. 31 Requires Limited Basic and a TV Box, CableCARD or compatible customer owned device to receive Streampix on television. Streaming requires Xfinity Stream app, Internet service with bandwidth of at least 600 Kbps and a subscription to Limited Basic. Streaming to laptop/computer requires equipment meeting minimum requirements posted at internet/requirements-to-run-xfinity-internet-service/, Internet service with bandwidth of at least 600 Kbps and a subscription to Limited Basic. 32 Requires Limited Basic with X1 TV Box and Xfinity Internet service. 33 Price of Pay-Per-View and On Demand Movie or Event is displayed prior to the completion of the Pay-Per-View or On Demand ordering process.

34 Requires Limited Basic TV service and a compatible Xfinity TV Box or customer owned device. 35 Equipment required at an additional cost. For additional information go to

homesecurity. 36 Includes Xfinity Home Security and 24/7 Video Recording for up to 4 cameras. Equipment

required at an additional cost. For more information on 24/7 Video Recording go to . videorecording. 37 Not available to Limited Basic only customers. Digital service tier on additional TV corresponds to digital service tier on primary outlet. HD Technology Fee required for HD programming. 38 Requires Limited Basic, TV Box or compatible customer owned device with Xfinity Internet. 39 Requires Xfinity Internet service, Flex and compatible customer owned device or Flex Streaming TV Box. Xfinity Home License Numbers: AL: 001484, 001504; AR: 12-030; AZ: ROC 280515, BTR 18287-0; CA: CSLB 974291, ACO 7118; CT: ELC 0189754-C5; DE: FAL-0299, FAC-0293, SSPS 11-123; FL: EF0000921, EF20001002, EF0001095; GA: LVU406303, LVU406264, LVU406190, LVU406354; IL: PACA 127-001503; LA: F1691; MA: SS-001968; MD: 107-1776; ME: LM50017039; MI: 3601206217; MN: TS674412; NC: 2335-CSA, 29443-SP-FA/LV; NJ: Burglar and Fire Alarm Business Lic. # 34BF00047700; NM: 373379; NY: licensed by the N.Y.S. Department of State 12000305421; OH: LIC# 53-89-1732; OR: CCB 192945; SC: BAC-13497, FAC-13440; TN: ACL 1597, ACL 1604; TX: ACR-1672104,-1818, B16922, B02571; UT: 8226921-6501; VA: 2705145289, DCJS 11-7361; VT: ES-02366; WA: COMCABS892DS; WASHINGTON, DC: ECS 902687, BBL 602512000005; WV: WV049211.

MS: 15018010

Valid 1/1/19. See home-security for current list. 87711000: 0020;0030;0050;0060;0070;0080;0100;0110;0120;0130;0140;0150;0160;0170;

0190;0200;0210;0220;0230;0240;0250;0260;0270;0280;0290;0300;0310;0320; 0330;0360;0370;0380;0390;0400;0410;0420;0430;0440;0450;0460;0470;0480; 0490;0500;0510;0520;0530;0540;0550;0570;0580;0590;0600;0640;0650;0660; 0670;0680;0700;0710;0720;0740;0750;0760;0800;0810;0820;0840;0850;0860; 0870;0970;0980;0990;1000;1010;1020;1030;1040;1050;1060;1070;1080;1150; 1160;1170;1180;1190;1270;1370;1380;1390;1400;1410;1420;1430;1440

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