Constant Contact Survey Results

Constant Contact Survey Results

Survey Name: Reviews Survey June 2019 Response Status: Partial & Completed Filter: None 6/25/2019 12:52 PM EDT

Why did you choose Normandy Farms?

1 = Not very important, 2 = Somewhat important, 3 = Very important, 4 = Most important

Answer

1

2

3

4

Amenities (pools, playgrounds, etc.)

Activities (gaga ball, yoga classes, etc.)

Area Attractions (Boston, Cape Cod, Patriot Place, etc.)

Cleanliness (clean facilities and campsites)

Convenient Location (close to home or highway)

Family Oriented (time to spend with family outdoors)

Friendly Guest Service

Number of Response(s)

116 114 113

115 114 115 114

Services (dog walking,

109

massages, etc.)

Site Features (pull thru,

116

cable, 50 amp, etc.)

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

Rating Score*

3.1 2.2 2.0

3.6 3.0 3.3 3.4 2.0 3.1

Page 1

How would you rate Normandy Farms?

1 = Poor, 2 = Below Average, 3 = Average, 4 = Above Average, 5 = Excellent

Answer Overall experience

1

2

3

4

Number of

5

Response(s)

119

Overall service

119

Facilities

119

condition/cleanliness

Safety/Security

119

Value for price paid

119

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

Rating Score*

4.7 4.7 4.9

4.7 4.2

How long have you been camping at Normandy Farms?

Answer

0%

First Time

Over the last year

1-2 years

3-4 years

5 years or more

No Response(s)

100% Totals

Number of Response(s)

45 2

15 14 43

0 119

Response Ratio

37.8 % 1.6 %

12.6 % 11.7 % 36.1 %

0.0 % 100%

Page 2

How does our Guest Service rate in the following? If not applicable, leave blank.

1 = Poor, 2 = Below Average, 3 = Average, 4 = Above Average, 5 = Excellent

Answer Guest service experience

1

2

3

4

5

Number of Response(s)

116

Reservations

118

Check-in process

118

Helpful & friendly staff

118

Professional appearance

117

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

Rating Score*

4.7

4.7

4.7

4.7

4.8

Were there any team members who were particularly helpful or memorable during your stay?

Answer

0%

100%

Number of Response(s)

Yes

36

No

83

No Response(s)

0

Totals

119

Response Ratio

30.2 %

69.7 %

0.0 %

100%

Which team member(s) were particularly helpful or memorable during your stay?

24 Response(s)

Page 3

How do our facilities rate in the following? If not applicable, leave blank.

1 = Poor, 2 = Below Average, 3 = Average, 4 = Above Average, 5 = Excellent

Answer Entrance & Roadways

1

2

3

4

5

Number of Response(s)

105

Bike Park

79

Reception Center & Store

103

Recreation Lodge

98

Business & Information

71

Center

Laundry & Restrooms

88

Pools

100

Playgrounds

84

Dog Park

76

Fitness Center

64

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

Rating Score*

4.6 4.6 4.5 4.5 4.3

4.6 4.4 4.6 4.5 4.2

Page 4

How do our services rate in the following? If not applicable, leave blank.

1 = Poor, 2 = Below Average, 3 = Average, 4 = Above Average, 5 = Excellent

Answer Activities

1

2

3

4

5

Number of Response(s)

82

Snack Bar

83

Cable TV

79

WiFi

88

Wellness Center Massages

50

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

Rating Score*

4.3

4.2

4.3

4.0

4.3

What additional activities would you like? Please be specific.

22 Response(s)

How do our campsites rate in the following? If not applicable, leave blank.

1 = Poor, 2 = Below Average, 3 = Average, 4 = Above Average, 5 = Excellent

Answer Size

1

2

3

4

5

Number of Response(s)

103

Landscaping

103

Shade

102

Level

102

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

Rating Score*

4.5

4.6

4.3

4.5

Page 5

Did you check availability or make your reservations online?

Answer

0%

Yes

No

No Response(s)

100% Totals

Number of Response(s)

84

25

10

119

Response Ratio

70.5 %

21.0 %

8.4 %

100%

Why did you choose not to book online?

Answer

0%

Difficult to understand

Making a rental reservation

Making a group reservation

Had questions

Other

No Response(s)

100% Totals

Number of Response(s)

2 3 4 6 6 98 119

Response Ratio 1.6 % 2.5 % 3.3 % 5.0 % 5.0 %

82.3 % 100%

Did you use express check in to proceed directly to your campsite upon arrival? (If your reservation is

paid in full, you will receive your gate pass via email so

that you can proceed directly to your campsite without having to stop in

the Reception Center).

Answer

0%

Yes

100%

Number of Response(s)

55

Response Ratio

46.2 %

No

54

45.3 %

No Response(s)

10

8.4 %

Totals

119

100%

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