Polycom VVX Business Media Phones - User Guide

USER GUIDE

UC Software 5.5.0 | May 2016 | 3725-46211-006A

Polycom? VVX Business Media Phones

Applies to Polycom VVX 101, 201, 300 Series, 400 Series, 500 Series, 600 Series, and 1500 Business Media Phones, Polycom VVX Expansion Modules, and Polycom VVX Camera

Copyright? 2016, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA

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All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.

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Contents

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Who Should Read this Guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Overview of Polycom VVX Business Media Phones . . . . . . . . . . . . . . . . . . . . . . . .3

Overview of Phone Hardware and Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 VVX 101 and VVX201 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 VVX 300 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 VVX 400 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 VVX 500 Series and VVX 600 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 VVX 1500 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Securing Your Phone with the Security Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Overview of the Phone Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 User Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Display the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Display the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Active Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Display the Active Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Switch among Phone Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Icons and Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Entering Information in Data Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Entering Information Using the Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Enter Information Using the Onscreen Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Inputing Chinese Characters with PinYin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Using the PinYin Input Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Enter Chinese Characters with the Dial Pad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Enter Chinese Characters with the Onscreen Keyboard . . . . . . . . . . . . . . . . . . . . . . .24

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Contents

Logging Into and Locking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Log In to Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Log Out of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Change Your Login Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Log In to a Visitor Desk Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Log Out of a Visitor Desk Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Log In to a Host Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Log Out of a Host Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Log In to a Guest ACD Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Log Out of a Guest ACD Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Sign In Using Your BroadSoft UC-One Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Locking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Lock Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Unlock Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Change Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Placing and Answering Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Placing Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Call Charges for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Place a Call from the Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Place an International Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Place a Call from Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Calling Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Call Favorites from the Favorites List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Call Favorites from the Home or Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Calling Contacts from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Call a Contact from a Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Call a Contact from the Directory Search Screen . . . . . . . . . . . . . . . . . . . . . . . . .35 Place a Call from a Locked or Logged Out Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Placing Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Place an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Place an Intercom Call During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Place a Call from a VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Place a Call with a Hidden Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Redial a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Redial a Contact when the Contact is Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Choosing a Protocol for Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Place an Audio Call using H.323 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Set a Protocol for Placing Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

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Answering Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Answer an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Answer a Call from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Answer a Call When in a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Answer Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Answer a Call on a Locked Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Answer Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Answer a Call from a VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Switch among the Handset, Headset, and Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Mute and Unmute Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Hold a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Resume a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Resume a Call on a VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 End an Active Audio Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 End a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Choose a Default Transfer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Cancel a Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Parking and Retrieving Calls on the BroadSoft BroadWorks Server . . . . . . . . . . . . . . . . . . . . .43 Park a BroadSoft Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Retrieve a BroadSoft Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Retrieve a Parked BroadSoft Call on Another Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Ignore a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Managing Calls on VVX 101, 201, 300, 400, 500, and 600 Series Phones . . . . . . . . . . . . . . .45 Display Calls from the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Display Calls from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Manage a Call from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Managing Calls on VVX 1500 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 View a List of Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Manage a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Managing Calls Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Managing Calls with BroadSoft UC-One BroadWorks Anywhere . . . . . . . . . . . . . . . . . . . .48

Enable BroadWorks Anywhere . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Edit BroadWorks Anywhere Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Disable BWA Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Remove BWA Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Managing Calls with BroadSoft UC-One Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Add a Remote Office Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

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