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YORK CENTRAL BRANCH

January 13, 2012

To: All York Central Valued Customers

From: Mike Bishop – Regional Branch Service Manager

Re: Technical Support

The York Central Branch has three Service Managers available to provide dealers with Technical Support. The Service Managers are located in St. Louis, Detroit, and Chicago providing support for all York Central Branch customers.

The Technical Service Department of York Central functions as one department. This means that a dealer can call any one of the three Service Manager for support resulting in better and quicker support. It is always recommended that dealers utilize their LOCAL Service Manager for support first; however, all three Service Managers are available to assist any dealer in the York Central Branch territories.

The three Service Managers bring a wealth of experience and knowledge to the York Central Branch. Each Service Manager has areas of expertise that can be of particular benefit to our dealers. Knowing this, dealers can contact a specific Service Manager for assistance on specific products to obtain the best information in the shortest time. The Areas of Expertise are listed in the order the Service Managers feels are their strengths.

Rick James is the Livonia, MI Branch Service Manager and his areas of expertise are:

• Packaged roof top units with standard controls ( Latitude, Affinity, Sunline, Predator and Millennium)

• Commercial split systems

• Gas furnaces

• Air conditioners

• Air handlers

Contact information for Rick James:

• Toll Free Phone – 1-855-276-6489 press option 2 and then press 2 for Rick

• Email – richard.r.james@

• Primary responsibility for Michigan and Wisconsin Tech Support & Training

Greg Sims is the St. Louis Branch Service Manager and his areas of expertise are:

• Heat Pump Controls

• Heat Pump Refrigeration Systems

• Gas Furnaces

• Air Conditioners

• Air Handlers / coils

• Electronic Air Cleaners and Humidifiers

• Small Packaged Units (up to 20 Tons) with standard controls

Contact information for Greg Sims:

• Toll Free Phone – 1-855-276-6489 press option 2 and then press 3 for Greg

• Email - greg.sims@

• Primary responsibility for Eastern Missouri and southern Illinois Tech Support & Training

Mike Bishop is the Regional Branch Service Manager based in Chicago and his areas of expertise are:

• Millennium Roof Top Units

• All Packaged Units and York Control Systems (Simplicity, Simplicity Elite, IntelliComfort, VAV, BACNet, etc.)

• EZ Zone / Meridian Control systems

• Commercial Split Systems

• Gas Furnaces

• Oil furnaces

• Air Conditioners

• Heat Pumps

Contact information for Mike Bishop:

• Toll Free Phone – 1-855-276-6489 press option 2 and then press 1 for Mike

• Email – michael.f.bishop@

• Primary responsibility for Chicago and Minnesota Tech Support & Training

York Central Branch is dedicated to providing our dealers the BEST possible product support. Each Service Manager will be providing LOCAL TRAINING on York products. We look forward to serving you.

Sincerely:

Mike Bishop

Regional Branch Service Manager

York Central Branch

OFFICES LOCATED IN: St. Louis, MO Chicago, IL Detroit, MI Milwaukee, WI Madison, W I Minneapolis, MN Tinley Park, IL

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