Project 6-7 Answer Sheet - Brown-Spath



Project 6-7 Answer Sheet (2 pages)

Select PI Tools to Use During an Improvement Project

Student Name:

Examples of performance improvement tools

|Quantitative Tools |Qualitative Tools |

|Bar graph |Affinity analysis |

|Checksheet |Brainstorming |

|Control chart |Cause and effect diagram |

|Histogram |Flowchart |

|Line graph |Force field analysis |

|Pareto chart |Prioritization tools |

|Scatter diagram |Workflow diagram |

|Box plot | |

|Question |Performance Improvement Tool |Why this tool would be useful |

| |(pick only one) | |

|What performance improvement tool | | |

|would you use to identify all | | |

|possible reasons why complaints about| | |

|the HIM department are increasing? | | |

|What performance improvement tool | | |

|would you use to gather information | | |

|to confirm the actual reasons for | | |

|complaints about the HIM department? | | |

|You think there may be more | | |

|complaints on certain days of the | | |

|week. What performance improvement | | |

|tool would you use to analyze this | | |

|theory? | | |

|The HIM employees tally | | |

|information about types of | | |

|complaints about the department. | | |

|What performance improvement tool | | |

|would you use to select the | | |

|complaints to eliminate first? | | |

|What performance improvement tool | | |

|would you use to understand the | | |

|current process for retrieving | | |

|patient records? | | |

|After redesigning the process for | | |

|retrieving patient records, you | | |

|want to monitor the effectiveness | | |

|of your actions. What performance | | |

|improvement tool would you use to | | |

|measure whether the number of | | |

|complaints about record retrievals| | |

|actually decline over the next six| | |

|months? | | |

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