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Outcomes of Complaints cleared during year to date 2009 - 2010. Complaint Not Upheld Upheld Upheld in Part Not for AiB Other Total Agent 9 0 2 0 0 11 AiB 10 5 1 1 0 17 Trustee 14 0 0 1 0 15 PTD 2 0 0 1 0 3 Other 0 0 0 1 0 1 During the quarter a total of eight complaints were received, none of which were upheld. ................
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