USER GUIDE 139 - ManageEngine

ManageEngine Desktop Central 8.0 :: Help Documentation

Table of Contents

INTRODUCTION............................................................................................................. 8 Release Notes ........................................................................................... 10 Contacting ZOHO Corporation ..................................................................... 19 How Desktop Central Works? ...................................................................... 21

INSTALLATION & SETUP ........................................................................................... 27 System Requirements ................................................................................ 28 Installing Desktop Central........................................................................... 31 Working with Desktop Central ..................................................................... 33 Installing Service Pack ............................................................................... 36 Licensing the Product ................................................................................. 37 Understanding the Client UI ........................................................................ 39 Setting Up Desktop Central ......................................................................... 42

Configuring Desktop Central for Windows Vista / 2008 / Windows 7 .......................... 43 Defining the Scope of Management ....................................................................... 44

Adding Domain/Workgroup ............................................................................................45 Managing computers in LAN ...........................................................................................49 Managing Computers in Wide Area Networks (WAN) .........................................................51 Configuring Agent Settings ................................................................................... 65 Configuring Mail Server ........................................................................................ 67 Configuring Help Desk Integration ......................................................................... 68 Integrating Desktop Central with ServiceDesk Plus .................................................. 69 Integrating Asset Data ..................................................................................................70 Logging Help Desk Requests as Tickets............................................................................72 Deploying Software Applications .....................................................................................75 Complete UI Integration with ServiceDesk Plus.................................................................78 Generating an Authentication Key ...................................................................................80 Managing Custom Scripts ..................................................................................... 82 Configuring Server Settings .................................................................................. 84 Creating Custom Groups ...................................................................................... 85 Configuring Deployment Templates ....................................................................... 87

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Zoho Corporation

ManageEngine Desktop Central 8.0 :: Help Documentation

Configuring Remote Access to the Database in Desktop Central ................................ 89 Personalizing the Client ........................................................................................ 92 Authenticating Users via Active Directory ............................................................... 94 Migrating Desktop Central Server .......................................................................... 95 User & Role Management ..................................................................................... 97 Setting Up Software Deployment......................................................................... 102

Configuring Software Repositories.................................................................................103 Managing Software Packages .......................................................................................107 Software Deployment Templates ..................................................................................115 Setting Up Patch Management ............................................................................ 117 Configuring Proxy Server .............................................................................................118 Configuring Vulnerability DB Synchronization .................................................................119 Configuring Automated Patch Deployment .....................................................................120 Configuring System Health Policy..................................................................................122 Enabling Patch Approval Process...................................................................................123 Decline Patches ..........................................................................................................124 Setting Up Asset Management ............................................................................ 125 Scan Systems for Inventory .........................................................................................126 Manage Software Licenses ...........................................................................................128 Create Software Groups...............................................................................................130 Manage Software Category ..........................................................................................131 Configure Prohibited Software ......................................................................................132 Configure E-Mail Alerts ................................................................................................135 Schedule Inventory Scanning .......................................................................................136 Setting Up User Logon Reports .....................................................................................137 Setting Up Active Directory Reports ..............................................................................138

USER GUIDE .............................................................................................................. 139 Software Installation ................................................................................ 140

Installing MSI-based Applications for Users .......................................................... 141 Installing EXE-based Applications for Users .......................................................... 142 Installing MSI-based Applications for Computers ................................................... 143 Installing EXE-based Applications for Computers ................................................... 144 Uninstalling MSI-based Applications for Users ....................................................... 145 Uninstalling EXE-based Applications for Users ....................................................... 146 Uninstalling MSI-based Applications for Computers................................................ 147 Uninstalling EXE-based Applications for Computers................................................ 148

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Zoho Corporation

ManageEngine Desktop Central 8.0 :: Help Documentation

Patch Management .................................................................................. 149

Patch Management Architecture .......................................................................... 150 Patch Management Life Cycle.............................................................................. 153 Scan Systems for Vulnerability............................................................................ 155 Installing Missing Patches................................................................................... 156 Patch Views ...................................................................................................... 157

Viewing Applicable Patches ..........................................................................................158 Viewing Latest Patches ................................................................................................161 Viewing Missing Patches ..............................................................................................162 Viewing Installed Patches ............................................................................................164 Viewing Supported Patches ..........................................................................................165 Viewing Healthy Systems.............................................................................................166 Viewing Vulnerable Systems.........................................................................................167 Viewing Highly Vulnerable Systems ...............................................................................168 Viewing Patch Reports ....................................................................................... 169 Viewing Vulnerable Systems Report ..............................................................................170 Viewing Vulnerable Patches Report ...............................................................................171 Viewing Supported Patches Report................................................................................172

Hardware and Software Inventory ............................................................. 173

Software Metering ............................................................................................. 174 Viewing Computer Details .................................................................................. 179 Viewing Hardware Details................................................................................... 180 Viewing Software Details .................................................................................... 181 Viewing Inventory Alerts .................................................................................... 183 Viewing Inventory Reports ................................................................................. 184

Hardware Inventory Reports ........................................................................................185 Software Inventory Reports .........................................................................................187 License Compliance Reports .........................................................................................189 Viewing System Details Reports....................................................................................190 Viewing Warranty Reports............................................................................................191

Windows Tools ........................................................................................ 192

System Tools .................................................................................................... 193 Creating and Scheduling Tasks .....................................................................................194 Viewing and Modifying the Tasks ..................................................................................197 Viewing Task History ...................................................................................................198

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Zoho Corporation

ManageEngine Desktop Central 8.0 :: Help Documentation

Remote Desktop Sharing.................................................................................... 199 Prerequisites for Sharing Computers Remotely ...............................................................200 Remote Desktop Sharing: Configuring Settings...............................................................207 Connecting to Remote Desktop.....................................................................................213 File Transfer...............................................................................................................216 Troubleshooting Tips ...................................................................................................217

Wake on LAN .................................................................................................... 219 Remote Shutdown Tool ...................................................................................... 222

Scheduling Automatic Tasks...................................................................... 225 Windows Configurations ........................................................................... 226

User Configurations ........................................................................................... 227 Configuring Alerts .......................................................................................................228 Executing Custom Scripts ............................................................................................230 Configuring Display Settings ........................................................................................232 Mapping Network Drives ..............................................................................................234 Setting Environment Variables......................................................................................236 Managing Files and Folders ..........................................................................................238 Redirecting User-Specific Folders ..................................................................................242 Installing Software - MSI & EXE Packages ......................................................................244 Configuring Internet Explorer Settings...........................................................................250 Configuring IP Printer ..................................................................................................252 Launching Applications ................................................................................................255 Displaying Message Box...............................................................................................257 Configuring MS Office Settings .....................................................................................258 Configuring Outlook Settings ........................................................................................261 Setting Path ...............................................................................................................264 Managing Permissions .................................................................................................265 Configuring Power Options ...........................................................................................269 Configuring Registry Settings .......................................................................................273 Securing USB Devices .................................................................................................277

Creating Configurations to Secure USB Devices ........................................... 278

Scheduling Tasks ........................................................................................................283 Configuring Security Policies ........................................................................................287 Configuring Shared Network Printer ..............................................................................289 Managing Shortcuts ....................................................................................................291 Computer Configurations.................................................................................... 296 Redirecting Common Folders ........................................................................................298 Executing Custom Scripts ............................................................................................300

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Zoho Corporation

ManageEngine Desktop Central 8.0 :: Help Documentation

Setting Environment Variables......................................................................................302 Managing Files and Folders ..........................................................................................304 Copy Files and Folder......................................................................................... 304 Configuring Windows XP Firewall ..................................................................................308 Configuring General Computer Settings .........................................................................310 Managing Windows Local Groups ..................................................................................312 Installing Patches .......................................................................................................315 Installing Software - MSI & EXE Packages ......................................................................318 Installing Windows Service Packs..................................................................................324 Configuring IP Printer ..................................................................................................326 Launching Applications ................................................................................................328 Displaying Legal Notices ..............................................................................................330 Displaying Message Box...............................................................................................332 Setting Path ...............................................................................................................334 Managing Permissions .................................................................................................335 Configuring Registry Settings .......................................................................................339 Securing USB Devices .................................................................................................342 Scheduling Tasks ........................................................................................................348 Configuring Security Policies ........................................................................................352 Managing Shortcuts ....................................................................................................354 Configuring Windows Services ......................................................................................358 Managing Windows Local Users ....................................................................................360 Configuring Collections ...................................................................................... 364 Defining Targets................................................................................................ 365 Managing Configurations and Collections .............................................................. 369 Viewing System Uptime Report ........................................................................... 371 Viewing Configuration Reports ............................................................................ 373

Configuration by User............................................................................... 373

Configuration Templates .................................................................................... 374 Computer Configuration Templates ...............................................................................376 User Configuration Templates.......................................................................................379

User Logon Reports.................................................................................. 380

Viewing User Logon Reports ............................................................................... 381 General Reports..........................................................................................................382 Usage Reports ............................................................................................................383 History Reports ..........................................................................................................384

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Zoho Corporation

ManageEngine Desktop Central 8.0 :: Help Documentation

Active Directory Reports ........................................................................... 385

Active Directory User Reports ............................................................................. 386 Active Directory General User Reports ...........................................................................387 User Account Status Reports ........................................................................................389 Password Based User Reports.......................................................................................391 Privileged User Accounts..............................................................................................393 Logon Based User Reports ...........................................................................................394

Active Directory Computer Reports ...................................................................... 395 General Computer Reports...........................................................................................396 Server Based Reports..................................................................................................398 Computer OS Based Reports ........................................................................................399

Active Directory Group Reports ........................................................................... 400 Active Directory General Group Reports.........................................................................401

Active Directory Group Type Reports ................................................................... 403 Member Based Reports................................................................................................404

Active Directory Organization Unit Reports ........................................................... 406 Active Directory General OU Reports .............................................................................407 OU Child Based Reports ...............................................................................................408

Active Directory Domain Reports ......................................................................... 410 General Domain Reports ..............................................................................................411 Container Based Reports .............................................................................................412

Active Directory GPO Reports.............................................................................. 413 General GPO Reports...................................................................................................414 GPO Link Based Reports ..............................................................................................416 Inheritance Based Reports ...........................................................................................417 GPO Status Based Reports ...........................................................................................418 Special GPO Reports ...................................................................................................420

Custom Reports....................................................................................... 421

Creating Custom Reports ................................................................................... 422 Custom Query Report ........................................................................................ 423

Making Help Desk Requests ...................................................................... 426 APPENDIX .................................................................................................................. 427

Interpreting Error Messages ...................................................................... 428 FAQs ...................................................................................................... 432 Security Policies ...................................................................................... 436

Security Policies - Active Desktop ........................................................................ 437 Security Policies - Desktop ................................................................................. 439

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Zoho Corporation

ManageEngine Desktop Central 8.0 :: Help Documentation Security Policies - Control Panel .......................................................................... 440 Security Policies - Explorer ................................................................................. 443 Security Policies - Internet Explorer..................................................................... 445 Security Policies - Network ................................................................................. 449 Security Policies - System .................................................................................. 451 Security Policies - Task Scheduler ....................................................................... 453 Security Policies - Windows Installer .................................................................... 454 Security Policies - Start Menu and Taskbar ........................................................... 455 Security Policies - Microsoft Management Console ................................................. 458 Security Policies - Computer ............................................................................... 462

Windows System Tools ............................................................................. 463

Check Disk Tool ................................................................................................ 464 Disk Cleanup Tool ............................................................................................. 465 Disk Defragmenter Tool ..................................................................................... 466

Data Back up and Restore......................................................................... 467 Scheduling Data Backup ........................................................................... 467 Manual Data Backup and Restore............................................................... 468 Dynamic Variables ................................................................................... 470 Limitations.............................................................................................. 473 Glossary ................................................................................................. 475

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