Chapter 5 Minding Your Marketing P’s
Minding Your Marketing P’s OLD TOWN SCHOOL OF FOLK MUSIC Sample Customer Service Retreat Agenda 2 Hours & 15 Minutes 1 . Discussion of the goals of the retreat. (5 minutes) 2 . Define good/bad customer service. Provide examples of both. (15 minutes) 3 . Develop an organizational customer service philosophy. (1 hour) A) Brainstorm ideas ................
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