DIANA BEN ALI - JustAnswer



DIANA ALI

OBJECTIVE: Seeking a position, which will provide a meaningful learning experience and career growth.

EDUCATION:

06/13-Present University of Phoenix, Phoenix, Arizona

Master’s in Business Administration - Concentration in Healthcare Management

New York City College of Technology, Brooklyn, NY

08/05- 06/11 Bachelor of Science in Health Services Administration, June 2011

Associate in Applied Science in Dental Laboratory Technology, June 2009

SKILLS: Certified Registered Central Service Technician

Certification in Healthcare Leadership

Microsoft Office (Word/Access/Excel/PowerPoint/FrontPage/Word Perfect/Outlook/Visio) Medisoft/Office Hours/Flashtracker/

T-Doc/Kronos/BIRT/PICIS/GHX/Business Object/SAP/SAP HCM/PICIS/ABACUS

Type: 50 wpm, Fluent in Arabic

EXPERIENCE:

03/14-Present Montefiore Medical Center

Perioperative Services Bronx, New York

Administrative Supervisor

• Gathered and analyzed data and using it to plan and manage both projects and systems.

• Assist Director and Associate Director with Operating and Capital Budgets.

• Provide project management assistance and support specific to operational, financial and business growth initiatives.

• Plan and manage facilities improvement projects.

• Collating data for quality assurance and monitoring purposes.

• Manage clinical, professional, clerical and administrative staff.

• Manage the recruitment, selection, appraisal and development of staff.

• Assist Director and Associate Director with Facilitating Bi-Weekly BIS/OR Meetings.

• Facilitated Monthly OR/Specialty Meetings.

• Collating data for quality assurance and monitoring purposes.

• Planning and implementing strategic changes to improve service delivery to OR customers.

• Attending meetings, writing reports and delivering presentations to a variety of audiences.

• Purchasing equipment and supplies, and organizing instrumentation.

• Attending meetings, writing reports and delivering presentations to a variety of audiences.

• Sitting on committees and representing the views of CSP/OR department and Lean teams.

• Handling communications and corporate affairs.

• Managing premises, catering, cleaning, and security (often via sub-contractors)

07/11-03/14 Hospital for Special Surgery Department/Unit:

Nrsg - Central Sterile Processing/OR Materials, New York, New York

Administrative Manager/Data Entry Technician

• Assist Sr. Director with Facilitating Bi-Weekly CSP/OR Specialty Meetings.

• Monitored and entered CSP/OR quality stats into BIRT system.

• Assist Sr. Director with Operating and Capital Budgets.

• Developed and Monitored Case Cart Delivery and Tracking Performance.

• Manage clinical, professional, clerical and administrative staff.

• Manage the recruitment, selection, appraisal and development of staff.

• Overseeing the day-to-day management for Central Sterile Processing and OR Materials Inventory & Distribution.

• Implementing new policies and directives for Central Sterile Processing.

• Gathered and analyzed data and using it to plan and manage both projects and systems.

• Collating data for quality assurance and monitoring purposes.

• Setting budgets and maintaining finances for CSP.

• Planning and implementing strategic changes to improve service delivery to OR customers.

• Attending meetings, writing reports and delivering presentations to a variety of audiences.

• Sitting on committees and representing the views of CSP department and teams.

• Handling communications and corporate affairs.

• Managing premises, catering, cleaning, and security (often via sub-contractors)

• Purchasing equipment and supplies, and organizing instrumentation.

• Kronos time keeping checks - logs in staff attendance.

• Prepares data for Perioperative Service Line meetings.

• Prepares documents for OR/CSP Quality meetings.

• Takes meeting minutes for OR/CSP Quality meetings.

• Develops and posts employee work schedules monthly.

• Enters daily OR point of use sterilization into Flash Tracker database.

• Runs KPI and Flash reports on a monthly basis for Quality meetings.

• Sends off daily OR Flash quality defects via emails/delivery.

• Schedules CSP weekly meetings.

• Delivers and retrieves mail for CSP department.

• Maintains and monitors departmental vacation schedule.

• Maintains inventory of office supplies.

• Files pertinent CSP documents.

08/09-07/11 Therapeutic Inspirations/Midtown Sports Pain Management, New York, New York

Receptionist/Administrator/Office Manager

• Receiving and answering phone calls

• Patient greeting, calls and announcement to Physical Therapists, and Doctor

• Patient checked in, date entered, and co payments entered on computer and daily sheet

• Appointments made for future visit or added to waiting list

• Calling Patients on waiting list to schedule future appointments

• Prescriptions for PT checked for current and future appointment. Patient alerted and phone call made

• Charts for all new patients entered

• Co pays entered and proofed

• Authorizations – phone calls and data entry into computer (daily for next day with appropriate documentation.

• Complete and fax all necessary paperwork for authorization

• Maintaining board for authorizations (daily)

• Verify next day’s new patients insurance (day before or same day for add on new patients)

• Confirm new patients

• Enter new patients into log book and send out report to referring MD via mail

• Billing Aging report (30days – calendar month for all aging and follow up paperwork to be Completed and documented)

• All tasks to be completed before end of shift

06/08-06/09 Research Foundation The City University of New York, Cuny 3-1-1 Project,

New York, NY

Undergraduate Student Call Center Representative (Part-Time)

• Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner.

• Maintain customer satisfaction.

• Identify customer’s needs and assist accordingly.

• Enter data into a computerized tracking system.

• Perform routine clerical work such as copying, filing and faxing as needed,

• Meet with DoITT and CUNY Program staff as needed.

09/06-09/07 Brooklyn Heights Physical Therapy Group, Brooklyn, New York

Receptionist

• Receiving and answering phone calls

• Typing dictations from a Dictaphone, memos, letters, and patients report

• Scheduling patient appointments

• Taking Co-payments and giving receipts

• Verifying eligibility and giving insurance requirements to patients

• Calling for X-rays, and prescriptions

• Photocopying Patients Reports

• Distributing mail to Doctors

• Maintaining and updated files and records

• Emptying trash and cleaning whirlpool

04/06-10/06 Eckerd Pharmacy, Brooklyn, New York

Customer Service Associate

• Operated cash register

• Received and answered phone calls

• Stocked merchandise and organized store displays

• Prepared marketing activities

REFERENCES: Available upon request

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