FAQ: eRaven eMail (Outlook Web Access OWA)



FAQ: eRaven eMail (Outlook Web Access OWA)

Q: How do I log on to my email account using Outlook Web Access (OWA)?

A: The logon window depends on what operating system you are running on your computer.

Students: In the user field type in fpcstudent\username. In the password field type in your password.

Faculty/Staff: In the user field type in pierce\username. In the password field type in your password.

In the event you get three fields on the logon window, type your user name in the first field, password in the second field, and your domain (either pierce or fpcstudent) in the third field. You may also follow the directions above and leave the third field blank.

Q: What are some of the new features of OWA?

A: New user interface

New color scheme

Reorganized toolbars

Users can mark messages as read/unread

Users can assign flags to messages

New email and reminder notifications are displayed in navigation pane

Calendars are accessible in Public Folders

Users can create a signature that is automatically included in e-mail messages

Users can control options for blocking external content in e-mail

Users can now reply to senders of Meeting Requests and/or forward Meeting Requests to other users.

Attendees can open Calendar from a meeting request

Q: How do I use my personal calendar in Outlook Web Access?

A: Click on the calendar icon in the left pane. Click on a date to review your appointments/listings for that date. You may choose to view 1, 7, or 31 days at a time by choosing the corresponding button at the top. To create a new appointment in your calendar click on New>Appointment. Fill in the information you desire and click Save and Close.

Q: How do I use Contacts in Outlook Web Access?

A: Click on the Contacts icon at left. Double click on a contact to review information for that contact. Once you have done this an icon at the top of the window captioned “Send Mail to Contact” will allow you to send mail to that contact. If the contact is a distribution list, you may send an email to the list by clicking on the icon at top captioned “Send Mail to List”

Q: How do I manage deleted items in Outlook Web Access?

A: You may delete your deleted items by clicking on the icon captioned “Empty Deleted Items.” If you wish to recover items you have already deleted, you may click on the icon captioned “Recover Deleted Items.”

Q: How do I move items from my inbox to another folder in Outlook Web Access?

A: Highlight the message you wish to manage. Click on the Move/Copy icon in the toolbar OR right click and select Move/Copy from the list. A list of folders will come up. Select the folder you wish to move or copy the item to. Click the word ‘Move’ or the word ‘Copy’ and the desired action will occur.

NOTE: You are not able to access your personal folders from OWA.

Q: I am working in Outlook Web Access and I get a new mail notification in the lower right corner of my screen. How do I actually see my new message?

A: Click on the icon captioned “Check for new messages” and the new message will appear for you to view.

Q: I am working in Outlook Web Access. I was able to see all of the folders in my email inbox. All of a sudden they disappeared. How do I get them back?

A: You may have inadvertently clicked on the option to show/hide folders (in the left pane, to the right of the word ‘Folders’). An ‘up’ arrow indicates you can show/hide folders; a ‘down’ arrow indicates the folders are hidden. If you click on the ‘down’ arrow you will once again see the folders.

Q: What can I do with the Journal in Outlook Web Access?

A: This option is turned off by default. It keeps track of everything you do in an Office application and uses a lot of disk space.

Q: How do I move items from my inbox to the Junk email folder in Outlook Web Access?

A: Highlight the message you wish to move. Click on the Move/Copy icon. A list of folders will come up. Select the Junk email folder Click the word Move.

Q: How do I use notes?

A: Notes will display any notes you have created in the Microsoft Outlook client.

Q: What is the Outbox folder for?

A: In most cases, items will not remain in your Outbox for very long. Any item remaining in your outbox is not truly sent until it shows up in your Sent Items folder.

Q: What is the Tasks folder for?

A: Tasks will reveal any Tasks you have created in the Outlook client or any tasks you have created by clicking New>Task. You may give a task any due date you desire.

Q: What are the Public Folders?

A: These are the same Public Folders that are in Outlook. Now you can see the contents of these folders as well as manage the calendars! The Public Folders open in their own window. To return to your inbox, close the Public Folders window (click on the X in the top right corner of the Public Folders window OR on the menubar, select File -> Close).

Q: How do I use Rules to manage my email?

A: Rules allow you to automate certain actions when an email is received.

Click on Rules (lower left pane).

At the top of your screen click on the icon labeled “New”. Give your rule a name (for easier management). Fill in the appropriate fields (this will vary depending on if you are basing your rule on a particular address or a certain subject). You can then select to Move, Copy, Delete, or Forward the message. If you forward a message, you can select whether or not to keep a copy in your inbox.

Q: What can I do when I click Options (lower left pane)?

A: You can set your Out of Office Assistant to be on or off and set a message; determine various messaging options such as how many items to display on each page, what font to use, or whether to use a signature; select Reading Pane options, set spell check options, set your junk e-mail options, and set various other customization options.

Q: How can I get help for other questions I have?

A: Click on the Help icon in Outlook Web Access

Contact IT: helpdesk@fpc.edu or call 1110 or (603) 899-1110.

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