Family Services Manager



Home Repair Administrative Assistant

Job Description

Maumee Valley Habitat for Humanity

Reports to: Home Repair Coordinator

Status: Part Time

FLSA: Hourly

Maumee Valley Habitat for Humanity’s (MVHFH) Home Repair Program serves low-income homeowners in Lucas County, Ohio, requiring assistance with health and safety related issues on the interior or exterior of their home. Examples of potential repair projects include roof replacement, exterior painting, decks or ramps, doors, windows, drywall, faucets, etc.

The Home Repair Administrative Assistant is responsible for assisting the Home Repair Coordinator with fair and efficient processing of home repair applications and administrative coordination throughout the project.

Responsibilities:

• Screens phone calls along with in-person requests and mails out Home Repair applications.

• Assists with application processing from initial receipt to completed application, tracking each potential applicant through the process with project management software.

• Communicate with applicants and community groups about program details, requirements, and application status.

• Assist with processing completed applications as per approved policy to determine eligibility.

• Assist with maintaining efficient and organized filing system for applications.

• Assist with preparing agreement and contracts for Partner Families.

• Assist with generating reports.

• Be familiar with the resources in the community in order to refer appropriate applicants to other available resources.

• Participate in staff meetings, long term planning and reporting.

Performance Expectations:

• Willingness to advocate for the mission of Maumee Valley Habitat for Humanity.

• Interacts effectively with a variety of partners – homeowners, partner families, sponsors, donors, staff, the Board of Trustees, and the public.

• Plans and organizes work for maximum efficiency and effectiveness, including delegating appropriate tasks to trained volunteers.

• Demonstrates problem-solving ability and makes suggestions for improvements and increased efficiencies.

• A self-starter who completes requires tasks in a timely, accurate and efficient manner without close supervision.

• Ability to work a flexible schedule.

Skills/Education/Knowledge:

• High school graduate or equivalent required – further education up to and including a BA/BS degree strongly preferred.

• Mature individual with good organizational skills.

• Excellent computer skills including familiarity with Microsoft Office software.

• Pleasant and responsive personality required.

• Ability to work collaboratively with Habitat team.

• Excellent oral and written communication, conflict resolution, and interpersonal and cultural competency skills to work effectively with a wide spectrum of people.

• An understanding of the housing industry and challenges facing low-income families is highly desirable.

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