EudraVigilance - Pharmacovigilance in EEA



Actions to take by EVWEB users according to encountered problems

(MicroSoft Windows XP, 7, 8)

The following table describes a list of issues frequently reported by EVWEB users and the correponding action(s) to take.

| |Reported problem |Actions to take |Comments |

|1 |EVWEB not loading (New computer) |A, C - (Description below) | |

|2 |EVWEB not loading (Computer used to load before) |C - (Description below) | |

|3 |Can’t navigate across TreeView |C - (Description below) | |

|4 |Distorted control buttons in landscape view loaded on EVWEB application |B, D - (Description below) | |

|5 |Registration Forms – no actions on clicking “Next” |A.2 - (Description below) | |

|6 |Can’t save an XML file opened in a popped up window. (Main menu bar is |Press a key ‘Alt’ on the keyboard | |

| |missing) | | |

|7 |EVWEB application is not opened within a full size of an opened MicroSoft |Click a square button ‘[pic]’ | |

| |(MS) Internet Explorer (IE) |(Left top – next to Reset Application) | |

To make sure that EVWEB/EVMPD Application is loaded and works properly, please refer to the actions below if required.

Action A

Action A.1. Meeting EMA installation requirements that are usually sent in “EV technical requirements and Active X":

- Only use MS IE versions 8, 9, 10 or 11

- Install ActiveX (supplied by EMA Service desk);

- IE Settings for two EudraVigilance WEB Sites (Test and Production):





- Disable Blocker (Tools/Pop up Blocker/Pop up Blocker settings);

- Include these sites into the list of the trusted sites (Tools > Internet Options > Security > Trusted Sites > Sites).

- IE security settings (Tools > Internet Options > Security > Custom Level)

Enable the following:

ActiveX controls and plug-ins

Java VM

Scripting

Action A.2. Make sure that MS IE is used only allowing running JavaScript!

Action B

To make MS IE compatible with eudravigilance EVWEB, EVPRD applications.

If your MS IE is not IE8, but IE9 or IE10 or IE11, it should be set being compatible with eudravigilance site as follows:

Tools menu > compatibility view settings "europa.eu" in the list of sites.

Note: Setting of this kind of compatibility gives an application access to the same as in MS IE8 resources without compromising the advantage of using IE later versions.

Action C

If the error “Unable to launch application” arises or a navigation across the page is not functioning, please contact your local IT support department which should be able to resolve the problem.

This means that TreeView, which is activated by an installation of supplied to you ActiveX, is not active.

Provided that ActiveX was activated properly, another cause of this problem, most probably, is related to the Microsoft Security Update that affects mscomctl.ocx on the user's computer causing ActiveX controls fails to load.

To fix this issue, please contact your local IT support department to implement the following solution.

From the command line that is running as Administrator (otherwise the action does not take effect):

1. Unregister OCX

regsvr32 /u C:\Windows\SysWOW64\MSCOMCTL.OCX

2. Reregister OCX

regsvr32 C:\Windows\SysWOW64\MSCOMCTL.OCX

If 32 bit OS is installed on your computer, the path to OCX is C:\Windows\System32\MSCOMCTL.OCX”.

Action D

Reset running MS IE. From the menu bar: Tools - Internet Options - Tab Advanced - button Reset.

Provided that all actions mentioned above are implemented, an EVWEB application should be loaded into MS IE running on your computer.

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