ProSupport for Software

[Pages:8]ProSupport and ProSupport Plus for Enterprise

Software Support

Dell EMC serves as your technical support service provider for troubleshooting the listed operating systems and applications.

Manufacturer

Product

Supported By

AeroHive

HiveManager

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

Big Switch Network

Big Cloud Fabric

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

Big Switch Network

Big Manufacturing Fabric

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

Canonical Ltd Ubuntu

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

CentOS

CentOS

Supported on Scality on Dell SD7000-S and SD630S only

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

Dell EMC

FluidFS NAS

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

Dell EMC

OpenDaylight Networking

? ProSupport or ProSupport Plus on the server

Dell EMC

OpenManage Suite

? ProSupport or ProSupport Plus on the server

Dell EMC

SupportAssist

? ProSupport or ProSupport Plus on the server

Microsoft

Windows Server and Hyper-V

Through Microsoft's Extended Support End

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

Microsoft

Windows Storage Server

? ProSupport, ProSupport Plus *Software available via OEM only (e.g. NX series)

1

Manufacturer

Product

Supported By

Red Hat Red Hat Red Hat Ruckus Ruckus SUSE SUSE VMware VMware VMware VMware VMware VMware VMware VMware

High-Availability Add-on

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

Linux

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

Smart Management Add-on

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

Cloudpath

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

ZonePlanner

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

SUSE Linux

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

SUSE Linux Enterprise

? ProSupport, if software was purchased from Dell EMC

High-Availability Extension ? ProSupport Plus, regardless of where software was acquired

Cloud Foundation (VCF)

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

Horizon

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

NSX

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

SDDC Manager

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

Site Recovery Manager

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

vCenter Server

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

vCloud Suite

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

vRealize

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

2

Manufacturer

Product

VMware

vSAN

VMware

vSphere ESXi

Supported By

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired

For the term of the service, it is the responsibility of the customer to hold a valid software license and/or subscription agreement when engaging Dell Technologies support. The customer is required to have and sustain a level of technical maintenance and support on the software element at a level deemed reasonable by the 3rd party software vendor for operating in a production environment. Maintenance includes permission to access patches, updates and upgrades as well as for specific information, documentation and knowledge base information related to the software element. Partners and/or software titles are subject to change without notice. Not all regions, software products and versions may be included in the scope of comprehensive software support. Product and service availability vary by country. Contact Dell for more information.

Copyright ? 2019 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V04NOV2019

3

ProSupport for Client

Comprehensive Software Support

Dell Technologies serves as your technical support service provider for troubleshooting the listed operating systems and applications installed on your end-user desktop or notebook.

Manufacturer

Software Supported

Adobe

Acrobat Standard

Americas Europe Middle East Africa

Asia Pacific Japan

X

X

X

Exceptions & Comments

Canonical

Ubuntu

X

X

X

China Standard Software

NeoKylin

X

China only

Citrix

Provisioning Services

for Desktop - Dell

X

X

X

Edition

CMIT | Microsoft Windows 10 China

X

China only

Cyberlink

PowerDVD

X

X

X

Dell Technologies Activity Light

X

X

X

Dell Technologies

Alienware Command Center

X

X

X

Select Alienware platforms

Dell Technologies

Alienware Control Center

X

X

X

Alienware, Latitude, Inspiron

Dell Technologies Android OS

X

X

X

Dell Technologies BIOS Verification

X

X

X

Dell Technologies

Backup and Recovery

X

X

X

Dell Technologies Capture

X

X

X

Latitude Z600

Dell Technologies Cast

X

X

X

Dell Technologies China Web Directory

X

China only

Dell Technologies Cloud Recovery

X

X

X

4

Manufacturer

Software Supported

Americas Europe Middle East Africa

Asia Pacific Japan

Exceptions & Comments

Dell Technologies Color Profiles

X

X

X

Inspiron and XPS

Dell Technologies ControlPoint

X

X

X

Dell Technologies

Data Protection | Protected Workspace

X

X

X

Dell Technologies

Data Recovery Environment

X

X

X

Dell Face Aware

Dell Technologies

X

X

X

Latitude Z600

(Sensible Vision)

Dell Technologies Digital Delivery

X

X

X

Dell Technologies Direct USB

X

X

X

Dell Technologies Gallery

X

X

X

Dell Technologies Help and Support

X

X

X

LatitudeOn Reader

Dell Technologies

X

X

X

Latitude and Vostro only

(Cyberlink)

Management Packs

Dell Technologies for Dell Command

X

X

X

Suite

Dell Technologies Mobile Connect

X

X

X

Dell Technologies

OS Recovery USB Tool

X

X

X

Dell Technologies Precision Optimizer

X

X

X

Dell Technologies

Rugged Control Center

X

X

X

Dell Technologies SmartByte

X

X

X

Inspiron only

Dell Technologies SmartDesk

X

X

X

Dell Technologies SupportAssist

Dell Technologies

SupportAssist Recovery OS

X

X

X

X

X

X

English only

5

Manufacturer

Software Supported

Americas Europe Middle East Africa

Asia Pacific Japan

Exceptions & Comments

Digital Persona

FingerPrint Reader

X

X

C

Vostro only

Dropbox

Dropbox

X

X

X

Entertainment Experience

Dell TruColor

X

X

X

Foxit

Phantom Business

X

X

X

Latitude, Inspiron, OptiPlex

Foxit

Phantom Standard

X

X

X

Latitude, Inspiron, OptiPlex

Google

Chrome OS

US, CA, UK, Australia,

X

X

X

NZ, Malaysia, Singapore, India and

Japan only

Intel

Unite

X

X

X

Intuit

QuickBooks

X

X

X

McAfee

LiveSafe

X

X

X

SUSE

SUSE Linux Desktop

X

X

X

Changed from Novell

Microsoft Microsoft Microsoft

Office Windows Works

X

X

X

X

X

X

Through Microsoft's Extended Support End

X

X

X

Vostro only

Microsoft

Works Plus 2008

X

X

Vostro only

Norton

AntiVirus

X

X

X

Norton

Internet Security

X

X

X

Portrait Displays Premier Color

X

X

X

Primax

Blacktop Reader

X

X

X

Red Hat

Enterprise Linux Workstation

X

X

X

Precision Fixed Workstations only

6

Manufacturer

Software Supported

Roxio Sensible Vision Microsoft VMware

Creator FA Facial Recognition Skype

ESXi

Americas Europe Middle East Africa

Asia Pacific Japan

X

X

X

Exceptions & Comments

X

X

X

Vostro only

X

X

X

Vostro only

X

X

X

R7910 only

For the term of the service, it is the responsibility of the customer to hold a valid software license and/or subscription agreement when engaging Dell Technologies support. The customer is required to have and sustain a level of technical maintenance and support on the software element at a level deemed reasonable by the 3rd party software vendor for operating in a production environment. Maintenance includes permission to access patches, updates and upgrades as well as for specific information, documentation and knowledge base information related to the software element. Partners and/or software titles are subject to change without notice. Not all regions, software products and versions may be included in the scope of comprehensive software support. Product and service availability vary by country. Contact Dell for more information.

Copyright ? 2019 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V25JUL2019

7

Premium Support for End-User

Comprehensive Software Support

Dell Technologies serves as your technical support service provider for troubleshooting the listed operating systems and applications installed on your end-user desktop or notebook.

Manufacturer

Adobe

Software Supported

Americas

Europe Middle East

Africa

Asia Pacific Japan

Acrobat Standard

X

X

X

Exceptions & Comments

Canonical

Ubuntu

X

China Standard Software

NeoKylin

Cyberlink

PowerDVD

X

X

X

X

China only

X

X

Dell Technologies Dell Activity Light

X

X

X

Dell Technologies Backup and Recovery

X

X

X

Dell Technologies Dell Digital Delivery

X

X

X

Dell Technologies

SupportAssist

X

X

X

Dropbox

Dropbox

X

X

X

McAfee

McAfee LiveSafe

X

X

X

Microsoft Microsoft

Roxio

Office

X

X

X

Windows

X

X

X

Through Microsoft's Extended Support End

Creator

X

X

X

For the term of the service, it is the responsibility of the customer to hold a valid software license and/or subscription agreement when engaging Dell Technologies support. The customer is required to have and sustain a level of technical maintenance and support on the software element at a level deemed reasonable by the 3rd party software vendor for operating in a production environment. Maintenance includes permission to access patches, updates and upgrades as well as for specific information, documentation and knowledge base information related to the software element. Partners and/or software titles are subject to change without notice. Not all regions, software products and versions may be included in the scope of comprehensive software support. Product and service availability vary by country. Contact Dell for more information.

Copyright ? 2019 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V25JUL2019

8

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download