ProSupport for Software
[Pages:8]ProSupport and ProSupport Plus for Enterprise
Software Support
Dell EMC serves as your technical support service provider for troubleshooting the listed operating systems and applications.
Manufacturer
Product
Supported By
AeroHive
HiveManager
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
Big Switch Network
Big Cloud Fabric
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
Big Switch Network
Big Manufacturing Fabric
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
Canonical Ltd Ubuntu
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
CentOS
CentOS
Supported on Scality on Dell SD7000-S and SD630S only
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
Dell EMC
FluidFS NAS
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
Dell EMC
OpenDaylight Networking
? ProSupport or ProSupport Plus on the server
Dell EMC
OpenManage Suite
? ProSupport or ProSupport Plus on the server
Dell EMC
SupportAssist
? ProSupport or ProSupport Plus on the server
Microsoft
Windows Server and Hyper-V
Through Microsoft's Extended Support End
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
Microsoft
Windows Storage Server
? ProSupport, ProSupport Plus *Software available via OEM only (e.g. NX series)
1
Manufacturer
Product
Supported By
Red Hat Red Hat Red Hat Ruckus Ruckus SUSE SUSE VMware VMware VMware VMware VMware VMware VMware VMware
High-Availability Add-on
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
Linux
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
Smart Management Add-on
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
Cloudpath
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
ZonePlanner
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
SUSE Linux
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
SUSE Linux Enterprise
? ProSupport, if software was purchased from Dell EMC
High-Availability Extension ? ProSupport Plus, regardless of where software was acquired
Cloud Foundation (VCF)
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
Horizon
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
NSX
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
SDDC Manager
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
Site Recovery Manager
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
vCenter Server
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
vCloud Suite
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
vRealize
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
2
Manufacturer
Product
VMware
vSAN
VMware
vSphere ESXi
Supported By
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
? ProSupport, if software was purchased from Dell EMC ? ProSupport Plus, regardless of where software was acquired
For the term of the service, it is the responsibility of the customer to hold a valid software license and/or subscription agreement when engaging Dell Technologies support. The customer is required to have and sustain a level of technical maintenance and support on the software element at a level deemed reasonable by the 3rd party software vendor for operating in a production environment. Maintenance includes permission to access patches, updates and upgrades as well as for specific information, documentation and knowledge base information related to the software element. Partners and/or software titles are subject to change without notice. Not all regions, software products and versions may be included in the scope of comprehensive software support. Product and service availability vary by country. Contact Dell for more information.
Copyright ? 2019 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V04NOV2019
3
ProSupport for Client
Comprehensive Software Support
Dell Technologies serves as your technical support service provider for troubleshooting the listed operating systems and applications installed on your end-user desktop or notebook.
Manufacturer
Software Supported
Adobe
Acrobat Standard
Americas Europe Middle East Africa
Asia Pacific Japan
X
X
X
Exceptions & Comments
Canonical
Ubuntu
X
X
X
China Standard Software
NeoKylin
X
China only
Citrix
Provisioning Services
for Desktop - Dell
X
X
X
Edition
CMIT | Microsoft Windows 10 China
X
China only
Cyberlink
PowerDVD
X
X
X
Dell Technologies Activity Light
X
X
X
Dell Technologies
Alienware Command Center
X
X
X
Select Alienware platforms
Dell Technologies
Alienware Control Center
X
X
X
Alienware, Latitude, Inspiron
Dell Technologies Android OS
X
X
X
Dell Technologies BIOS Verification
X
X
X
Dell Technologies
Backup and Recovery
X
X
X
Dell Technologies Capture
X
X
X
Latitude Z600
Dell Technologies Cast
X
X
X
Dell Technologies China Web Directory
X
China only
Dell Technologies Cloud Recovery
X
X
X
4
Manufacturer
Software Supported
Americas Europe Middle East Africa
Asia Pacific Japan
Exceptions & Comments
Dell Technologies Color Profiles
X
X
X
Inspiron and XPS
Dell Technologies ControlPoint
X
X
X
Dell Technologies
Data Protection | Protected Workspace
X
X
X
Dell Technologies
Data Recovery Environment
X
X
X
Dell Face Aware
Dell Technologies
X
X
X
Latitude Z600
(Sensible Vision)
Dell Technologies Digital Delivery
X
X
X
Dell Technologies Direct USB
X
X
X
Dell Technologies Gallery
X
X
X
Dell Technologies Help and Support
X
X
X
LatitudeOn Reader
Dell Technologies
X
X
X
Latitude and Vostro only
(Cyberlink)
Management Packs
Dell Technologies for Dell Command
X
X
X
Suite
Dell Technologies Mobile Connect
X
X
X
Dell Technologies
OS Recovery USB Tool
X
X
X
Dell Technologies Precision Optimizer
X
X
X
Dell Technologies
Rugged Control Center
X
X
X
Dell Technologies SmartByte
X
X
X
Inspiron only
Dell Technologies SmartDesk
X
X
X
Dell Technologies SupportAssist
Dell Technologies
SupportAssist Recovery OS
X
X
X
X
X
X
English only
5
Manufacturer
Software Supported
Americas Europe Middle East Africa
Asia Pacific Japan
Exceptions & Comments
Digital Persona
FingerPrint Reader
X
X
C
Vostro only
Dropbox
Dropbox
X
X
X
Entertainment Experience
Dell TruColor
X
X
X
Foxit
Phantom Business
X
X
X
Latitude, Inspiron, OptiPlex
Foxit
Phantom Standard
X
X
X
Latitude, Inspiron, OptiPlex
Google
Chrome OS
US, CA, UK, Australia,
X
X
X
NZ, Malaysia, Singapore, India and
Japan only
Intel
Unite
X
X
X
Intuit
QuickBooks
X
X
X
McAfee
LiveSafe
X
X
X
SUSE
SUSE Linux Desktop
X
X
X
Changed from Novell
Microsoft Microsoft Microsoft
Office Windows Works
X
X
X
X
X
X
Through Microsoft's Extended Support End
X
X
X
Vostro only
Microsoft
Works Plus 2008
X
X
Vostro only
Norton
AntiVirus
X
X
X
Norton
Internet Security
X
X
X
Portrait Displays Premier Color
X
X
X
Primax
Blacktop Reader
X
X
X
Red Hat
Enterprise Linux Workstation
X
X
X
Precision Fixed Workstations only
6
Manufacturer
Software Supported
Roxio Sensible Vision Microsoft VMware
Creator FA Facial Recognition Skype
ESXi
Americas Europe Middle East Africa
Asia Pacific Japan
X
X
X
Exceptions & Comments
X
X
X
Vostro only
X
X
X
Vostro only
X
X
X
R7910 only
For the term of the service, it is the responsibility of the customer to hold a valid software license and/or subscription agreement when engaging Dell Technologies support. The customer is required to have and sustain a level of technical maintenance and support on the software element at a level deemed reasonable by the 3rd party software vendor for operating in a production environment. Maintenance includes permission to access patches, updates and upgrades as well as for specific information, documentation and knowledge base information related to the software element. Partners and/or software titles are subject to change without notice. Not all regions, software products and versions may be included in the scope of comprehensive software support. Product and service availability vary by country. Contact Dell for more information.
Copyright ? 2019 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V25JUL2019
7
Premium Support for End-User
Comprehensive Software Support
Dell Technologies serves as your technical support service provider for troubleshooting the listed operating systems and applications installed on your end-user desktop or notebook.
Manufacturer
Adobe
Software Supported
Americas
Europe Middle East
Africa
Asia Pacific Japan
Acrobat Standard
X
X
X
Exceptions & Comments
Canonical
Ubuntu
X
China Standard Software
NeoKylin
Cyberlink
PowerDVD
X
X
X
X
China only
X
X
Dell Technologies Dell Activity Light
X
X
X
Dell Technologies Backup and Recovery
X
X
X
Dell Technologies Dell Digital Delivery
X
X
X
Dell Technologies
SupportAssist
X
X
X
Dropbox
Dropbox
X
X
X
McAfee
McAfee LiveSafe
X
X
X
Microsoft Microsoft
Roxio
Office
X
X
X
Windows
X
X
X
Through Microsoft's Extended Support End
Creator
X
X
X
For the term of the service, it is the responsibility of the customer to hold a valid software license and/or subscription agreement when engaging Dell Technologies support. The customer is required to have and sustain a level of technical maintenance and support on the software element at a level deemed reasonable by the 3rd party software vendor for operating in a production environment. Maintenance includes permission to access patches, updates and upgrades as well as for specific information, documentation and knowledge base information related to the software element. Partners and/or software titles are subject to change without notice. Not all regions, software products and versions may be included in the scope of comprehensive software support. Product and service availability vary by country. Contact Dell for more information.
Copyright ? 2019 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V25JUL2019
8
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