Dell Technologies Comprehensive Software Support
[Pages:6]Comprehensive Software Support
Comprehensive software support is the technical assistance for Dell Technologies software and 3rd party applications that are running on Dell Technologies products.
We understand that your devices are built on a complex ecosystem of software suites and applications that require maintenance and troubleshooting. The experts at Dell Technologies have made it easier for you to manage these multivendor applications through a single support organization.
This document highlights the applications that are covered under Comprehensive Software Support.
Sections: ProSupport and ProSupport Plus for Enterprise - Comprehensive Software Support ProSupport for Client - Comprehensive Software Support Premium Support for End-User - Comprehensive Software Support
INTRODUCTION
Dell Technologies serves as your technical support provider for troubleshooting the listed operating systems and applications installed on your Dell Technologies product(s).
This includes but is not limited to the following: online support and phone-based software issue troubleshooting and resolution by trained Dell Technologies experts available 24 hours each day, 7 days each week (including holidays) for select end-user applications and operating systems pre- installed by Dell Technologies on your Dell Technologies supported product.
For the term of the service, it is the responsibility of the customer to hold a valid software license and/or subscription agreement when engaging Dell Technologies technical support. The customer is required to have and sustain a level of technical maintenance and support on the software element at a level deemed reasonable by the 3rd party software vendor for operating in a production environment. Maintenance includes permission to access patches, updates, and upgrades as well as for specific information, documentation and knowledge base information related to the software element. Partners and/or software titles are subject to change without notice. Not all regions, software products and versions may be included in the scope of comprehensive software support. Product and service availability vary by country. Contact Dell Technologies for more information.
Copyright ? 2022 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V4FEB2022
ProSupport and ProSupport Plus for Enterprise
Comprehensive Software Support
Enterprise Software Licensing and Coverage
License Purchased through Dell Technologies Purchased through 3rd party
Software support coverage Included with ProSupport or ProSupport Plus Included with ProSupport Plus only
Manufacturer AeroHive Arista Arista Canonical Ltd
CentOS
Dell Technologies
Dell Technologies
Dell Technologies Dell Technologies Dell Technologies
Dell Technologies
Dell Technologies Dell Technologies Dell Technologies Microsoft
Microsoft
Microsoft
Red Hat Red Hat
Red Hat
Ruckus Ruckus SUSE
Product HiveManager Converged Cloud Fabric DANZ Monitoring Fabric Ubuntu
CentOS
FluidFS NAS
OMNIA
OpenDaylight Networking OpenManage Suite OS10 Secured Component Verification SmartFabric Director SONiC SupportAssist Azure Stack HCI Windows Server & Hyper-V
Windows Storage Server
High-Availability Add-on Linux Smart Management Addon Cloudpath ZonePlanner SUSE Linux
Clarifications
Formerly BCF by BigSwitch Networks Formerly BMF by BigSwitch Networks
Supported on Scality on Dell SD7000-S and SD630S only
Requires ProSupport for OMNIA and ProSupport or ProSupport Plus for HW Requires support contract on the server Requires support contract on the server Software available via OEM only
Requires support contract on the server When sold OEM with AX-series systems Through Microsoft's Extended Support End Software available via OEM only (e.g. NX series) Requires Red Hat branded support purchase
Requires Red Hat branded support purchase
Copyright ? 2022 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V4FEB2022
Manufacturer
SUSE
VMware VMware VMware VMware VMware VMware VMware VMware VMware VMware VMware VMware
Product SUSE Linux Enterprise High-Availability Extension Bitfusion Cloud Foundation (VCF) Horizon Suite NSX SDDC Manager Site Recovery Manager Tanzu Basic / Add-on vCenter Server vCloud Suite vRealize vSAN vSphere ESXi
Clarifications Requires SUSE-branded support purchase
Exception for Tanzu Standard, no support.
Copyright ? 2022 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V4FEB2022
ProSupport for Client
Comprehensive Software Support
Manufacturer Adobe Amazon Canonical China Standard Software
Citrix
CMIT | Microsoft Cyberlink Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies
Dell Technologies
Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies
Dell Technologies
Dell Technologies
Dell Technologies
Software Supported Acrobat Standard Alexa for PC Ubuntu
NeoKylin
Provisioning Services for Desktop - Dell EWdinitidoonws 10 China PowerDVD Activity Light Alienware Command CAleienntewrare Control CAleienntewrare Update Android OS Backup and Recovery BIOS Verification Capture Cast China Web Directory Cloud Recovery Color Profiles ControlPoint Data Protection | Protected Workspace Data Recovery EDnevllirCoonmmmenatnd Suite Dell Face Aware (DSeellnHsiybbleridViCsiloienn)t Dell Update Digital Delivery Direct USB Gallery Help and Support LatitudeOn Reader (Cyberlink) Mobile Connect
MyDell Mobile
Clarifications Not supported in China. Some systems excluded China only
China only
Select Alienware platforms Alienware, Latitude, Inspiron
Latitude Z600 China only Inspiron and XPS
Latitude Z600 Optiplex 7070 Ultra and Wyse 5070 Ubuntu 18.04
Latitude and Vostro only US Small Business customers w/Google Workspace and Latitude 9420 only
Copyright ? 2022 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V4FEB2022
Manufacturer
Software Supported Clarifications
Dell Technologies Dell Technologies Dell Technologies
Optimizer OS Recovery USB Tool Precision Optimizer
Dell Technologies
Dell Technologies
Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies
Rugged Control Center Secured Component Verification SmartByte SmartDesk SupportAssist SupportAssist Recovery OWSyse Device Manager
Limited to certain Latitude, Optiplex and Precision mobile workstation systems Inspiron only
English only
Dell Technologies
Wyse TCX
Dell Technologies Dell Technologies Dell Technologies Digital Persona Dropbox Entertainment Experience Foxit
Wyse ThinLinux Wyse ThinOS Wyse Windows EFimngbeerdPdreindt 1R0eader Dropbox
Dell TruColor
Phantom Business
Vostro only. Global except APJ region (China only).
Latitude, Inspiron, OptiPlex
Foxit Google Intel Intuit McAfee
McAfee
Microsoft
Phantom Standard Chrome OS Unite QuickBooks LiveSafe McAfee Small Business Security (OMffSicBe S)
Latitude, Inspiron, OptiPlex
Microsoft
Skype
Vostro only
Microsoft Microsoft Microsoft Norton Norton
Windows Works Works Plus 2008 AntiVirus Internet Security
Through Microsoft's Extended Support End Vostro only Vostro only
Portrait Displays
Premier Color
Primax Red Hat Roxio Sensible Vision SUSE
Blacktop Reader Enterprise Linux WCroeraktsotration FA Facial Recognition SUSE Linux Desktop
Precision Fixed Workstations only Vostro only
VMware
ESXi
R7910 only
Copyright ? 2022 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V4FEB2022
Premium Support for End-User
Comprehensive Software Support
Manufacturer Adobe Canonical China Standard Software Cyberlink Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dropbox McAfee
McAfee
Microsoft Microsoft Roxio
Software Supported Acrobat Standard Ubuntu
NeoKylin
PowerDVD Backup and Recovery Dell Activity Light Dell Cinema Dell Cinema Guide Dell Digital Delivery Dell Update My Alienware My Dell SupportAssist Dropbox McAfee LiveSafe McAfee Small Business Security (MSBS) Office Windows Creator
Clarifications China only
Through Microsoft's Extended Support End.
Copyright ? 2022 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V4FEB2022
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