Dell Technologies Comprehensive Software Support

[Pages:6]Comprehensive Software Support

Comprehensive software support is the technical assistance for Dell Technologies software and 3rd party applications that are running on Dell Technologies products.

We understand that your devices are built on a complex ecosystem of software suites and applications that require maintenance and troubleshooting. The experts at Dell Technologies have made it easier for you to manage these multivendor applications through a single support organization.

This document highlights the applications that are covered under Comprehensive Software Support.

Sections: ProSupport and ProSupport Plus for Enterprise - Comprehensive Software Support ProSupport for Client - Comprehensive Software Support Premium Support for End-User - Comprehensive Software Support

INTRODUCTION

Dell Technologies serves as your technical support provider for troubleshooting the listed operating systems and applications installed on your Dell Technologies product(s).

This includes but is not limited to the following: online support and phone-based software issue troubleshooting and resolution by trained Dell Technologies experts available 24 hours each day, 7 days each week (including holidays) for select end-user applications and operating systems pre- installed by Dell Technologies on your Dell Technologies supported product.

For the term of the service, it is the responsibility of the customer to hold a valid software license and/or subscription agreement when engaging Dell Technologies technical support. The customer is required to have and sustain a level of technical maintenance and support on the software element at a level deemed reasonable by the 3rd party software vendor for operating in a production environment. Maintenance includes permission to access patches, updates, and upgrades as well as for specific information, documentation and knowledge base information related to the software element. Partners and/or software titles are subject to change without notice. Not all regions, software products and versions may be included in the scope of comprehensive software support. Product and service availability vary by country. Contact Dell Technologies for more information.

Copyright ? 2022 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V4FEB2022

ProSupport and ProSupport Plus for Enterprise

Comprehensive Software Support

Enterprise Software Licensing and Coverage

License Purchased through Dell Technologies Purchased through 3rd party

Software support coverage Included with ProSupport or ProSupport Plus Included with ProSupport Plus only

Manufacturer AeroHive Arista Arista Canonical Ltd

CentOS

Dell Technologies

Dell Technologies

Dell Technologies Dell Technologies Dell Technologies

Dell Technologies

Dell Technologies Dell Technologies Dell Technologies Microsoft

Microsoft

Microsoft

Red Hat Red Hat

Red Hat

Ruckus Ruckus SUSE

Product HiveManager Converged Cloud Fabric DANZ Monitoring Fabric Ubuntu

CentOS

FluidFS NAS

OMNIA

OpenDaylight Networking OpenManage Suite OS10 Secured Component Verification SmartFabric Director SONiC SupportAssist Azure Stack HCI Windows Server & Hyper-V

Windows Storage Server

High-Availability Add-on Linux Smart Management Addon Cloudpath ZonePlanner SUSE Linux

Clarifications

Formerly BCF by BigSwitch Networks Formerly BMF by BigSwitch Networks

Supported on Scality on Dell SD7000-S and SD630S only

Requires ProSupport for OMNIA and ProSupport or ProSupport Plus for HW Requires support contract on the server Requires support contract on the server Software available via OEM only

Requires support contract on the server When sold OEM with AX-series systems Through Microsoft's Extended Support End Software available via OEM only (e.g. NX series) Requires Red Hat branded support purchase

Requires Red Hat branded support purchase

Copyright ? 2022 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V4FEB2022

Manufacturer

SUSE

VMware VMware VMware VMware VMware VMware VMware VMware VMware VMware VMware VMware

Product SUSE Linux Enterprise High-Availability Extension Bitfusion Cloud Foundation (VCF) Horizon Suite NSX SDDC Manager Site Recovery Manager Tanzu Basic / Add-on vCenter Server vCloud Suite vRealize vSAN vSphere ESXi

Clarifications Requires SUSE-branded support purchase

Exception for Tanzu Standard, no support.

Copyright ? 2022 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V4FEB2022

ProSupport for Client

Comprehensive Software Support

Manufacturer Adobe Amazon Canonical China Standard Software

Citrix

CMIT | Microsoft Cyberlink Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies

Dell Technologies

Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies

Dell Technologies

Dell Technologies

Dell Technologies

Software Supported Acrobat Standard Alexa for PC Ubuntu

NeoKylin

Provisioning Services for Desktop - Dell EWdinitidoonws 10 China PowerDVD Activity Light Alienware Command CAleienntewrare Control CAleienntewrare Update Android OS Backup and Recovery BIOS Verification Capture Cast China Web Directory Cloud Recovery Color Profiles ControlPoint Data Protection | Protected Workspace Data Recovery EDnevllirCoonmmmenatnd Suite Dell Face Aware (DSeellnHsiybbleridViCsiloienn)t Dell Update Digital Delivery Direct USB Gallery Help and Support LatitudeOn Reader (Cyberlink) Mobile Connect

MyDell Mobile

Clarifications Not supported in China. Some systems excluded China only

China only

Select Alienware platforms Alienware, Latitude, Inspiron

Latitude Z600 China only Inspiron and XPS

Latitude Z600 Optiplex 7070 Ultra and Wyse 5070 Ubuntu 18.04

Latitude and Vostro only US Small Business customers w/Google Workspace and Latitude 9420 only

Copyright ? 2022 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V4FEB2022

Manufacturer

Software Supported Clarifications

Dell Technologies Dell Technologies Dell Technologies

Optimizer OS Recovery USB Tool Precision Optimizer

Dell Technologies

Dell Technologies

Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies

Rugged Control Center Secured Component Verification SmartByte SmartDesk SupportAssist SupportAssist Recovery OWSyse Device Manager

Limited to certain Latitude, Optiplex and Precision mobile workstation systems Inspiron only

English only

Dell Technologies

Wyse TCX

Dell Technologies Dell Technologies Dell Technologies Digital Persona Dropbox Entertainment Experience Foxit

Wyse ThinLinux Wyse ThinOS Wyse Windows EFimngbeerdPdreindt 1R0eader Dropbox

Dell TruColor

Phantom Business

Vostro only. Global except APJ region (China only).

Latitude, Inspiron, OptiPlex

Foxit Google Intel Intuit McAfee

McAfee

Microsoft

Phantom Standard Chrome OS Unite QuickBooks LiveSafe McAfee Small Business Security (OMffSicBe S)

Latitude, Inspiron, OptiPlex

Microsoft

Skype

Vostro only

Microsoft Microsoft Microsoft Norton Norton

Windows Works Works Plus 2008 AntiVirus Internet Security

Through Microsoft's Extended Support End Vostro only Vostro only

Portrait Displays

Premier Color

Primax Red Hat Roxio Sensible Vision SUSE

Blacktop Reader Enterprise Linux WCroeraktsotration FA Facial Recognition SUSE Linux Desktop

Precision Fixed Workstations only Vostro only

VMware

ESXi

R7910 only

Copyright ? 2022 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V4FEB2022

Premium Support for End-User

Comprehensive Software Support

Manufacturer Adobe Canonical China Standard Software Cyberlink Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dell Technologies Dropbox McAfee

McAfee

Microsoft Microsoft Roxio

Software Supported Acrobat Standard Ubuntu

NeoKylin

PowerDVD Backup and Recovery Dell Activity Light Dell Cinema Dell Cinema Guide Dell Digital Delivery Dell Update My Alienware My Dell SupportAssist Dropbox McAfee LiveSafe McAfee Small Business Security (MSBS) Office Windows Creator

Clarifications China only

Through Microsoft's Extended Support End.

Copyright ? 2022 Dell Technologies Inc. or its subsidiaries. All Rights Reserved. Dell and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V4FEB2022

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