Xenobile_Public_Apps_Uninstall_Install_Insturctions



XenMobile Public-Store Secure App Uninstall-Install InstructionsSTEP 1: Delete existing versions of Secure Apps: Use the instructions below to ensure that you have deleted the ‘private app store’ version of the XenMobile Secure apps that are installed on your Android or iOS smartphone or tablet (i.e. Secure Mail, Secure Web, QuickEdit, Secure Tasks and Secure Notes).How to Delete XenMobile Secure Apps:For iOS devices:**Note: For iPhone 6s and 7 users, due to 3D touch, tap and hold lightly. From the home screen, long-press (hold down) an app icon until all app icons start shaking.Click the “x” in the corner of any existing XenMobile apps on your device.Secure MailSecure WebQuickEditSecure TasksSecure NotesPress the home button when you are done removing apps.For Android devices:**Note: As interface options vary between manufacturers, your phone might be slightly different. Refer to your phone’s manual for any questions/differences. From the app drawer/app selection screen, find any existing XenMobile apps.Secure MailSecure WebQuickEditSecure TasksSecure NotesLong-press (hold down) on an app you wish to delete and drag it to the “uninstall” icon.Continue for remaining XenMobile apps.STEP 2: Install new Public Versions of the Secure Apps which have been staged in the Secure Hub store.On your mobile device, open Secure Hub, enter Citrix PIN if prompted.Tap the three horizontal bars and press the option for “Store”.Install the “Public Version” of the Secure Apps.Public Version – Secure MailPublic Version ?–Secure WebPublic Version – QuickEditPublic Version –Secure TasksPublic Version – Secure NotesGo to the home screen on your mobile device to open and configure the public version of Secure Mail. ................
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