ANA Group CSR Report 2008
[Pages:75]ANA Group
CSR
ISSN 1881-2031
Repor t
20 08 WebEdition
Contents
ANA Group's Corporate Philosophy/ANA Group's Corporate Vision ANA Group CSR Message Message From the President
Management
CSR -- Basic Perspective and Promotion Corporate Governance Risk Management Compliance Internal Auditing
Safety
"Anshin, Attaka, Akaruku-Genki! (Reliable, Warm, Enthusiastic!)" on the Frontlines - I
The ANA Group's Approach to Safety Perspective on Safety Approach to Safety Safety-Related Occurrences
Finances
"Anshin, Attaka, Akaruku-Genki! (Reliable, Warm, Enthusiastic!)" on the Frontlines - II
The ANA Group Mid-Term Corporate Strategy Communication With Shareholders and Investors
Society
"Anshin, Attaka, Akaruku-Genki! (Reliable, Warm, Enthusiastic!)" on the Frontlines - III
Initiatives to Raise Customer Satisfaction Creating Services Based on Customer Feedback
"Anshin, Attaka, Akaruku-Genki! (Reliable, Warm, Enthusiastic!)" on the Frontlines - IV
Building a Strong team ANA Together With Employees Relationships With Business Partners Contributing to Communities, Society and Future Generations
Environment
"Anshin, Attaka, Akaruku-Genki! (Reliable, Warm, Enthusiastic!)" on the Frontlines - V
Towards a Leading Eco-Friendly Airline Overview of ANA Group Ecology Plan 2008 ? 2011 Environmental Policy/Environmental Management Web Only Report of Final Year of ANA Group Ecology Plan 2003?2007 Climate Change Web Only Compliance With Environmental Laws and Regulations Web Only Noise Promoting the 3Rs Web Only Environmental Contributions and Communication ANA Group Environmental Data Web Only Air Pollution Countermeasures Web Only Reducing Hazardous Chemicals Web Only
Cities Served by the ANA Group Third-Party Assessments/Corporate Outline
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2
Profile
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All Nippon Airways Co., Ltd. (ANA), founded
in 1952, has been providing air transporta-
tion service for more than a half century with
flight safety as its top priority. Thanks to
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your support, we have grown to be one of
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the largest airlines in the world, carrying
over 50 million passengers per year, proof
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of the high level of customer trust in the
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ANA Group.
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The ANA Group will continue working
toward its goal of becoming the number
one airline in Asia by raising customer
satisfaction and by placing utmost priority
on safety.
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Outline of this Report
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Editorial Policy
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The ANA Group aims to pursue business in a
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socially responsible manner; each year since
2005 we have produced a CSR Report to
update stakeholders on our activities.
Organizations Covered
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In principle, the ANA Group as a whole.
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(Some activities are distinct to All Nippon
Airways Co., Ltd. or its Group companies.)
Period Covered
April 1, 2007 to March 31, 2008 (Includes
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some activities before or after this period.)
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Reference Guidelines
"Sustainability Reporting Guidelines
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Version 3.0" Global Reporting Initiative
"Environmental Report Guidelines (2007)"
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Ministry of the Environment (Japan)
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Date of Publication
September 2008
Links With Corporate Website
From 2008, we have reorganized the CSR
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Report in order to make it easier to read.
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For this reason, we have transferred some
content previously printed in CSR Reports
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to our corporate website.
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In recognition of the importance of
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continuously reporting on our activities, we
plan to continue to enhance disclosure on
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our corporate website. We invite you to visit
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our corporate website at the following URL:
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http: //ana .co.jp/eng /
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aboutana /corporate/csr
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ANA Group's Corporate Philosophy
ANA Group's Corporate Philosophy expresses our ideals for the Group and the fundamental approach we must take to prevail against the competition and remain the airline of choice. ANA Group's Corporate Philosophy was established in January 2002 following discussion across all layers of ANA and its subsidiaries, from executives to frontline employees.
Our Commitments
On a foundation of security and reliability, the ANA Group will: ? Create attractive surroundings for customers ? Continue to be a familiar presence ? Offer dreams and experiences to people around the world
Course of Action
1) Maintain top priority on safety 2) Be customer-oriented 3) Contribute to society 4) Embrace new challenges 5) Debate with active interest, decide with confidence,
and execute with conviction 6) Build a powerful ANA Group by effectively using human
resources and focusing on teamwork as a competitive strength
ANA Group's Corporate Vision
ANA Group's Corporate Vision sets out our immediate goals and is based on ANA Group's Corporate Philosophy.
ANA Group's Corporate Vision
With passenger and cargo transportation in Japan, elsewhere in Asia, and around the world as its core field of business, the ANA Group aims to be one of the leading corporate groups in Asia.
Being the leader in Asia means that we will become:
Number one in quality
Number one in customer satisfaction
Number one in value creation
CSR Report 2008
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ANA Group CSR Message
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CSR Report 2008
Working to Serve as an Anshin (Reliable) Airline Everyday
Adherence to flight safety is our absolute promise to the public--and vital for people to feel safe and secure flying with us. All ANA Group members work hard to faithfully carry out their daily duties. By cultivating a sharp eye for spotting the smallest irregularities in night-shift maintenance and fostering a corporate culture that prioritizes safety, we continue to offer reliability as a matter of course. At ANA, we recognize that the pursuit of safety has no end.
Simulated night-shift maintenance training
CSR Report 2008
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CSR Report 2008
Ensuring Safety With the Latest Technologies to Keep Our Promise of Anshin(Reliability)
The ANA Group has established a safety system utilizing cutting-edge technologies in order to share safety reporting, experience and expertise gained through operations throughout the Group. For example, the ANA Group uses flight simulators with the latest technologies to train and evaluate flight crews, and continuously conducts strict training programs so we can respond properly and promptly to any situation.
Flight crew training on a simulator
CSR Report 2008
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CSR Report 2008
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