Comprehensive Mobile Calls Recording and Logging to Ensure ...

Singtel Business Product Factsheet Mobile Voice Recording (MVR)

Comprehensive Mobile Calls Recording and Logging to Ensure Seamless Business Operations.

Singtel's Mobile Voice Recording (MVR) provides comprehensive mobile voice recording and call logging to help businesses fulfill regulatory requirements, compliance and improve customer service.

Mobile Voice Recording (MVR)

Businesses today rely increasingly on mobile technology for daily correspondence. Relationship Managers (RMs) in financial institutions for example are constantly using their mobile phones to communicate with clients on the go. With the rise in mobile communication traffic, managing and

archiving voice recordings is becoming a challenge.

With Singtel's unique comprehensive MVR solution, you can capture and record communication easily with minimal service disruption.

Features

Real-time voice capture ? No change to customer experience

Caller identification ? Preserved for user and client ? Recordings are tagged by Caller ID, date and time

for easy retrieval

Recordings database ? Backup can be performed though ? Singtel's network or at customer premises ? Facilitates storage of recordings in voice loggers at

organisation's own premises

Call routing technology ? Network-based MVR service ? No conferencing required, calls are routed to the

customer through the logger directly

Convenient call log initiation ? Automatic activation of the recording session

Benefits

Seamless user experience No noticeable call delays No hardware or software required

Compatibility ? Works on all mobile platforms ? Works with existing infrastructure

Cost savings ? Savings through network-based routing ? Substantial savings on voice traffic minutes

Flexible integration ? Works with existing voice loggers ? If necessary, voice loggers can be purchased

separately

How It Works

Singtel Call Flow

Relationship Manager launches call to customer via Singtel MVR box

No Conference Initiated

Singtel MVR Box

Singtel MVR box calls up customer

PSTN

IN Network

Customer

Singtel SIM

Relationship Manager

Singtel Mobile

Network-based MVR platform

WAN router SIP LAN

Logger

Service enablers IN network routes calls for

specific subscriber Application services Provisioning services Enhanced SIP services Secure enterprise connectivity

i.e. Meg@pop Real-time RTP feed (SIPREC)

Managed services Storage services Playback services Archival services

Solution Comparison

Recording technology Additional mobile call charges Outbound roaming Inbound roaming Redundancy measures

Call experience

Other solution 3-way conference calling Doubled for all calls Yes (might not work on some telco networks) Yes (might not work on some telco networks) Application based failover

Significant delay for inbound calls

Singtel network based solution (phase 1)

Network-based routing No extra call charges Yes* (works on all telco networks) Yes (works on all telco networks) Server based failover (no installation of apps needed) No delay (normal mobile call experience)

* Available in phase 2 to be released in 2013

About Singtel

Singtel is Asia's leading communications group providing a portfolio of services including voice and data solutions over fixed, wireless and Internet platforms as well as infocomm technology and pay TV. The Group has presence in Asia, Australia and Africa with over 500 million mobile customers in 25 countries, including Bangladesh, India, Indonesia, the Philippines and Thailand. It also has a vast network of offices throughout Asia Pacific, Europe and the United States.

Awards

Aegis Graham Bell Awards 2014 Innovation in Telecom Network Infrastructure

Asia Communications Awards Best Enterprise Service ? Connectivity-aaS (2013) Best SME Service ? myBusiness (2013) Project of the Year ? G-Cloud (2014)

Computerworld SG Customer Care Awards Telecommunication Services (2008 - 2014) Cloud Services (2012, 2013) Systems Integration Services (2014)

Frost & Sullivan APAC ICT Awards 2013 Data Communications Service Provider of the Year (2013) ASEAN LTE Service Provider of the Year (2014) IDC Innovation Awards 2013 Service Provider of the Future Telecom Asia Awards 2012 Best Asian Telephone Carrier Best Regional Mobile Group

MAR 2015

For more information

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Contact your Account Manager

Copyright ? 2015 Singapore Telecommunications Ltd (CRN:199201624D). All rights reserved. All other trademarks mentioned in this document are the property of their respective owners.

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