Comprehensive Mobile Calls Recording and Logging to Ensure ...
Singtel Business Product Factsheet Mobile Voice Recording (MVR)
Comprehensive Mobile Calls Recording and Logging to Ensure Seamless Business Operations.
Singtel's Mobile Voice Recording (MVR) provides comprehensive mobile voice recording and call logging to help businesses fulfill regulatory requirements, compliance and improve customer service.
Mobile Voice Recording (MVR)
Businesses today rely increasingly on mobile technology for daily correspondence. Relationship Managers (RMs) in financial institutions for example are constantly using their mobile phones to communicate with clients on the go. With the rise in mobile communication traffic, managing and
archiving voice recordings is becoming a challenge.
With Singtel's unique comprehensive MVR solution, you can capture and record communication easily with minimal service disruption.
Features
Real-time voice capture ? No change to customer experience
Caller identification ? Preserved for user and client ? Recordings are tagged by Caller ID, date and time
for easy retrieval
Recordings database ? Backup can be performed though ? Singtel's network or at customer premises ? Facilitates storage of recordings in voice loggers at
organisation's own premises
Call routing technology ? Network-based MVR service ? No conferencing required, calls are routed to the
customer through the logger directly
Convenient call log initiation ? Automatic activation of the recording session
Benefits
Seamless user experience No noticeable call delays No hardware or software required
Compatibility ? Works on all mobile platforms ? Works with existing infrastructure
Cost savings ? Savings through network-based routing ? Substantial savings on voice traffic minutes
Flexible integration ? Works with existing voice loggers ? If necessary, voice loggers can be purchased
separately
How It Works
Singtel Call Flow
Relationship Manager launches call to customer via Singtel MVR box
No Conference Initiated
Singtel MVR Box
Singtel MVR box calls up customer
PSTN
IN Network
Customer
Singtel SIM
Relationship Manager
Singtel Mobile
Network-based MVR platform
WAN router SIP LAN
Logger
Service enablers IN network routes calls for
specific subscriber Application services Provisioning services Enhanced SIP services Secure enterprise connectivity
i.e. Meg@pop Real-time RTP feed (SIPREC)
Managed services Storage services Playback services Archival services
Solution Comparison
Recording technology Additional mobile call charges Outbound roaming Inbound roaming Redundancy measures
Call experience
Other solution 3-way conference calling Doubled for all calls Yes (might not work on some telco networks) Yes (might not work on some telco networks) Application based failover
Significant delay for inbound calls
Singtel network based solution (phase 1)
Network-based routing No extra call charges Yes* (works on all telco networks) Yes (works on all telco networks) Server based failover (no installation of apps needed) No delay (normal mobile call experience)
* Available in phase 2 to be released in 2013
About Singtel
Singtel is Asia's leading communications group providing a portfolio of services including voice and data solutions over fixed, wireless and Internet platforms as well as infocomm technology and pay TV. The Group has presence in Asia, Australia and Africa with over 500 million mobile customers in 25 countries, including Bangladesh, India, Indonesia, the Philippines and Thailand. It also has a vast network of offices throughout Asia Pacific, Europe and the United States.
Awards
Aegis Graham Bell Awards 2014 Innovation in Telecom Network Infrastructure
Asia Communications Awards Best Enterprise Service ? Connectivity-aaS (2013) Best SME Service ? myBusiness (2013) Project of the Year ? G-Cloud (2014)
Computerworld SG Customer Care Awards Telecommunication Services (2008 - 2014) Cloud Services (2012, 2013) Systems Integration Services (2014)
Frost & Sullivan APAC ICT Awards 2013 Data Communications Service Provider of the Year (2013) ASEAN LTE Service Provider of the Year (2014) IDC Innovation Awards 2013 Service Provider of the Future Telecom Asia Awards 2012 Best Asian Telephone Carrier Best Regional Mobile Group
MAR 2015
For more information
g-singtelemm@
Contact your Account Manager
Copyright ? 2015 Singapore Telecommunications Ltd (CRN:199201624D). All rights reserved. All other trademarks mentioned in this document are the property of their respective owners.
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