Call Center Policy and Procedure Manual-
answered on the Call Center ACD. Benchmark 93% of calls will be answered within 3 rings on Ambs Call Center's ACD. Current results - 95% of Calls Answered within 3 rings. b. Average Speed of Answer: The timing for answering the call begins when the call is queued for the ACD queue and ends when an agent (either in the primary or overflow ................
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