Cigna’s network.

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Introduction

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Introduction

The following is a list of health care providers in this area who are in the Cigna network. Some providers may have been added or removed from a network after this directory was printed. We do not guarantee that each provider is still accepting new patients. For current customers, always refer to your Cigna ID card for help to determine the name of your Cigna network and benefit plan or to identify the health care providers that are in-network for your plan. If you are a potential customer, please refer to the benefit plan and network names included in your enrollment materials. To get the most up-to-date information about the in-network providers in your area, use our online directory (cigna. com or ) or call Cigna Customer Service at the toll-free number on the back of your Cigna ID card. Also, please check with the provider before scheduling your appointment or receiving services to confirm he or she is in Cigna's network.

Before joining the Cigna network, health care professionals must meet Cigna standards through a process called credentialing. We regularly review credentials to help ensure they continue to meet these standards

Language Assistance and Access

Directory listings include languages other than English (if any), spoken by the health care professional (HCP) or by an office staff member who the HCP has identified as a qualified medical interpreter. However if you have difficulty understanding English, we offer language assistance and interpretation services at no cost to you. For help please call the Customer Service number on the back of your ID card. If you do not have or are unable to locate your ID card, please call 1.800.244.6224.

If you have a hearing or speech loss and use Telecommunications Relay Services (TRS) or a Text Telephone (TTY ), dial 711 to connect with a TRS operator.

Si le cuesta comunicarse en ingl?s, ofrecemos asistencia de idioma y servicios de interpretaci?n sin costo alguno para usted. Para obtener ayuda, comun?quese con el n?mero de Servicio al cliente que figura en la parte de atr?s de su tarjeta de identificaci?n. Si usted no tiene o no puede encontrar su tarjeta de identificaci?n, llame al 1.800.244.6224. Si tiene alg?n impedimento auditivo o del habla y desea usar el servicio de retransmisi?n de telecomunicaciones (TRS, por sus siglas en ingl?s) o un tel?fono de texto (TTY, por sus siglas en ingl?s), marque 711 para comunicarse con un operador del TRS.

We expect our contracted providers to meet all applicable federal requirements for accessibility as specified in the Americans' with Disabilities Act (ADA) and its regulations. In general, the ADA requires that health care providers offer individuals with disabilities full and equal access to their health care services and facilities, however there can be some exceptions. In order to ensure a provider's location meets your own access needs please contact that provider directly before scheduling an appointment to obtain care.

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DISCRIMINATION IS AGAINST THE LAW

Cigna complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Cigna does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Cigna: n Provides free aids and services to people with disabilities to communicate effectively with us, such as:

? Qualified sign language interpreters

? Written information in other formats (large print, audio, accessible electronic formats, other formats)

n Provides free language services to people whose primary language is not English, such as:

? Qualified interpreters

? Information written in other languages

If you need these services, contact customer service at the toll-free number shown on your ID card, and ask a Customer Service Associate for assistance.

If you believe that Cigna has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by sending an email to ACAGrievance@ or by writing to the following address:

Cigna Nondiscrimination Complaint Coordinator PO Box 188016 Chattanooga, TN 37422

If you need assistance filing a written grievance, please call the number on the back of your ID card or send an email to ACAGrievance@. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at , or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, DC 20201 1.800.368.1019, 800.537.7697 (TDD)

Complaint forms are available at .

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., Cigna Health Management, Inc., and HMO or service company subsidiaries of Cigna Health Corporation and Cigna Dental Health, Inc. The Cigna name, logos, and other Cigna marks are owned by Cigna Intellectual Property, Inc. ATTENTION: If you speak languages other than English, language assistance services, free of charge are available to you. For current Cigna customers, call the number on the back of your ID card. Otherwise, call 1.800.244.6224 (TTY: Dial 711). ATENCI?N: Si usted habla un idioma que no sea ingl?s, tiene a su disposici?n servicios gratuitos de asistencia ling??stica. Si es un cliente actual de Cigna, llame al n?mero que figura en el reverso de su tarjeta de identificaci?n. Si no lo es, llame al 1.800.244.6224 (los usuarios de TTY deben llamar al 711).

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PROFICIENCY OF LANGUAGE ASSISTANCE SERVICES

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