Communication Email - Customer Success - ServiceNow



6153151123662Purpose:Proactively engaging with employees impacted by your ServiceNow? implementation is critical and you should do it early and often. This template provides an example of an email communication you can use to announce your ServiceNow implementation and keep employees up to date on the new workflows they can expect. When to use this template:Use this email template early and often in your implementation to get employees excited about new capabilities ServiceNow will deliver and keep them up to date on what they can expect. Who should use this template: The communications lead for the project should complete this template in consultation with the platform owner and owner of the affected services.Additional resources:How do I build an OCM communication plan?Communications Plan Template (Excel)How to use this template:Edit the highlighted text to customize the email text with information specific to the ServiceNow products and capabilities you’re implementing, including details about project progress and upcoming events.To turn this template in an email, delete this overview page, click File > Share > Send HTML.Once the email is an email format, update the banner image to match your overall communications theme.00Purpose:Proactively engaging with employees impacted by your ServiceNow? implementation is critical and you should do it early and often. This template provides an example of an email communication you can use to announce your ServiceNow implementation and keep employees up to date on the new workflows they can expect. When to use this template:Use this email template early and often in your implementation to get employees excited about new capabilities ServiceNow will deliver and keep them up to date on what they can expect. Who should use this template: The communications lead for the project should complete this template in consultation with the platform owner and owner of the affected services.Additional resources:How do I build an OCM communication plan?Communications Plan Template (Excel)How to use this template:Edit the highlighted text to customize the email text with information specific to the ServiceNow products and capabilities you’re implementing, including details about project progress and upcoming events.To turn this template in an email, delete this overview page, click File > Share > Send HTML.Once the email is an email format, update the banner image to match your overall communications theme.center0Success Template: Email template00Success Template: Email template[insert your own banner image here]Hello,I’m pleased to announce that we’re going live with a new service management solution that will help our organization deliver a more flexible and service-oriented experience for (Your Company Name). With ServiceNow, our enterprise is working better!The solution is ServiceNow and it will replace our current solution (Edit as appropriate) and improve how you get help from IT, HR, and facilities (Edit as appropriate). BETTER WORK DAY: [appropriate date] On this date, we’ll give you the live link to ServiceNow and more information.WHAT’S DIFFERENT? (Edit as appropriate) Self-service – We’ll achieve better results because ServiceNow offers robust self-service capabilities, including an expanded knowledge base for self-help and the option to request assistance from a wide variety of available services. Visibility – Tired of waiting for results? You’ll have increased visibility into service requests and incidents, such as the status and contacts of your request. You’ll be able to track the progress of the request and know its status at all times.WHAT’S THE SAME? (Edit as appropriate) You’ll still be able to call IT, HR, or facilities for assistance. Those numbers are staying the same.The hours of service and locations will remain unchanged.The range of services that our IT, HR, and facilities teams provide will remain the same.ACHIEVE BETTER RESULTS NOW: (Edit as appropriate)Lunch and learns – Three weeks before your go-live, we’ll schedule lunch-and-learn events to review how you’ll use the new system.All employees – Recorded end-user training is posted on the self-service portal and will be available at go-live. [Department] managers – A webinar and recorded training are available that reviews the approval and reporting capabilities you’ll have access to.[Department employees] – Those of you who do your job in the new system will be fully trained in your processes. Training dates will be scheduled and managed through your management.Go-live events – The week we go live will be busy! Please join us for the following activities! Dates and times will be announced shortly!Better Work celebration – Go-lives are special and we will have a go-live celebration in the [specified area]. Food, games, demos, prizes…everyone is welcome!Ask the Expert sessions – Join us for webinars or in the [specified area] to power up your learning!If you have questions about the new ServiceNow implementation, contact us here (have a link to your internal communication site, email alias, or phone number).Regards,EXECUTIVE SPONSOR ................
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