AIRS I&R Salary Survey 2008
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AIRS I&R Salary Survey 2013
241 organizations completed the survey that was undertaken in May 2013. Remember that salaries fluctuate based on cost of living and geographical locations. There will always be a slight year-by-year variation based on the particular agencies that responded in any particular year.
Also, we increased the number of higher band options this year, which resulted in some higher averages. For example, last year we found that 11% of I&R Directors were earning $80,000+, so this year we increased the number of band options to provide more accurate information on how many of that 11% are actually above $90,000 or $100,000.
Types of organizations responding
| | |2013 |2013 |
| |2012 |Number of responses|% of responses |
| |% of responses | | |
|United Way |19% |35 |14% |
|Aging agency/ADRC |36% |98 |41% |
|Blended I&R/crisis |9% |21 |9% |
|Crisis |1% |4 |2% |
|Independent I&R (non 2-1-1) |14% |38 |16% |
|Independent I&R (2-1-1) |14% |34 |14% |
|Child care |1% |2 |1% |
|Military |1% |2 |1% |
|I&R Coordinating Body (not providing direct service)|3% |7 |3% |
Total number of fulltime equivalent employees in organization
| |2012 |2013 |2013 |
| |% of responses |Number of responses|% of responses |
|1-10 staff |26% |64 |27% |
|11-25 staff |24% |50 |21% |
|26-50 staff |22% |49 |20% |
|51-75 staff |9% |15 |6% |
|76+ staff |18% |63 |26% |
Total number of fulltime equivalent I&R employees in I&R program
| |2012 |2013 |2013 |
| |% of responses |Number of responses|% of responses |
|1-4 staff |56% |123 |50% |
|5-9 staff |22% |61 |25% |
|10-14 staff |10% |19 |8% |
|15-19 staff |5% |12 |5% |
|20-29 staff |3% |13 |3% |
|30-49 staff |3% |8 |3% |
|50-74 staff |1% |4 |2% |
|76+ staff |0 |5 |2% |
Region of service
| |2012 |2013 |2013 |
| |% of responses |Number of responses|% of responses |
|Northeast |14% |40 |16% |
|Northwest |7% |17 |7% |
|East |7% |20 |8% |
|South |26% |44 |218 |
|Southwest |7% |18 |7% |
|West |6% |19 |8% |
|Midwest |31% |77 |32% |
|Canada |2% |8 |3% |
Annual salary for the I&R Director or Manager
(The staff person with direct overall responsibility for the I&R services and I&R staff. (In some cases, this might be the agency Executive Director; in others, the I&R Manager. Note for this and all future questions: use gross salary exclusive of benefits.)
| |2012 |2013 |2013 |
| |% of responses |Number of responses|% of responses |
|Under $19,000 |2% |3 |1% |
|$20,000 - $24,999 |3% |2 |1% |
|$25,000 - $29,999 |3% |4 |2% |
|$30,000 - $34,999 |9% |14 |6% |
|$35,000 - $39,999 |6% |22 |10% |
|$40,000 - $44,999 |14% |28 |13% |
|$45,000 - $49,999 |9% |14 |6% |
|$50,000 - $54,999 |15% |25 |11% |
|$55,000 - $59,999 |7% |20 |9% |
|$60,000 - $69,999 |13% |34 |16% |
|$70,000 - $79,999 |9% |25 |11% |
|$80,000 - $89,999 |11% |15 |7% |
|$90,000 - $99,999 | |8 |4% |
|$100,000 + | |3 |1% |
2008 Average salary of an I&R Director or Manager = $49,046
2009 Average salary of an I&R Director or Manager = $53,182
2010 Average salary of an I&R Director or Manager = $50,651
2011 Average salary of an I&R Director or Manager = $52,536
2012 Average salary of an I&R Director or Manager = $52,536
2013 Average salary of an I&R Director or Manager = $56,364
Average salary over the past 3 years = $53,812
Note that these averages are derived by taking the median point of each salary band. For example, 13% out of 217 salaries are $42,500, 2% out of 291 salaries are $27,500, etc.)
Annual salary for the I&R Call Center Manager or Supervisor
(The staff person with overall responsibility for the I&R Specialists. Note that not all agencies will have this position.)
| |2012 |2013 |2013 |
| |% of responses |Number of responses|% of responses |
|$15,000 - $19,999 |1% |3 |2% |
|$20,000 - $24,999 |7% |8 |5% |
|$25,000 - $29,999 |5% |7 |4% |
|$30,000 - $34,999 |21% |17 |11% |
|$35,000 - $39,999 |16% |27 |17% |
|$40,000 - $44,999 |15% |23 |15% |
|$45,000 - $49,999 |11% |17 |11% |
|$50,000 - $54,999 |7% |25 |16% |
|$55,000 - $59,999 |16% |11 |7% |
|$60,000 - $64,999 | |8 |5% |
|$65,000 + | |8 |5% |
2008 Average salary of an I&R Call Center Manager/Supervisor = $38,292
2009 Average salary of an I&R Call Center Manager/Supervisor = $41,011
2010 Average salary of an I&R Call Center Manager/Supervisor = $41,572
2011 Average salary of an I&R Call Center Manager/Supervisor = $42,594
2012 Average salary of an I&R Call Center Manager/Supervisor = $41,187
2013 Average salary of an I&R Call Center Manager/Supervisor = $43,896
Average salary over the past 3 years = $42,599
Annual salary for I&R Resource Manager
(The staff person with overall responsibility for database functions and staff. Note that not all agencies will have this position).
| |2012 |2013 |2013 |
| |% of responses |Number of responses|% of responses |
|Under $19,999 |3% |7 |6% |
|$20,000 - $24,999 |8% |8 |7% |
|$25,000 - $29,999 |13% |13 |11% |
|$30,000 - $34,999 |26% |17 |14% |
|$35,000 - $39,999 |20% |32 |26% |
|$40,000 - $44,999 |7% |14 |12% |
|$45,000 - $49,999 |7% |9 |7% |
|$50,000 - $54,999 |7% |10 |8% |
|$55,000 - $59,999 |8% |4 |3% |
|$60,000 - $64,999 | |2 |2% |
|$65,000 + | |5 |4% |
2008 Average salary of an I&R Resource Manager/Supervisor = $34,483
2009 Average salary of an I&R Resource Manager/Supervisor = $34,485
2010 Average salary of an I&R Resource Manager/Supervisor = $37,500
2011 Average salary of an I&R Resource Manager/Supervisor = $36,333
2012 Average salary of an I&R Resource Manager/Supervisor = $39,364
2013 Average salary of an I&R Resource Manager/Supervisor = $38,450
Average salary over the past 3 years = $38,049
Annual salary for full-time I&R Specialist
| |2012 |2013 |2013 |
| |% of responses |Number of responses|% of responses |
|Under $14,999 |1% |5 |2% |
|$15,000 - $19,999 |5% |8 |4% |
|$20,000 - $24,999 |4% |25 |12% |
|$25,000 - $29,999 |14% |55 |25% |
|$30,000 - $34,999 |30% |66 |31% |
|$35,000 - $39,999 |23% |30 |14% |
|$40,000 - $44,999 |11% |14 |6% |
|$45,000 - $49,999 |7% |8 |4% |
|$50,000 - $54,999 |6% |2 |1% |
|$55,000+ | |3 |1% |
2008 Average salary of an I&R Specialist = $29,367
2009 Average salary of an I&R Specialist = $30,250
2010 Average salary of an I&R Specialist = $29,986
2011 Average salary of an I&R Specialist = $30,381
2012 Average salary of an I&R Specialist = $30,337
2013 Average salary of an I&R Specialist = $31,481
Average salary over the past 3 years = $30,713
Annual salary for full-time I&R Resource Specialist
| |2012 |2013 |2013 |
| |% of responses |Number of responses|% of responses |
|Under $14,999 |2% |2 |2% |
|$15,000 - $19,999 |1% |4 |4% |
|$20,000 - $24,999 |3% |10 |10% |
|$25,000 - $29,999 |12% |26 |26% |
|$30,000 - $34,999 |22% |22 |22% |
|$35,000 - $39,999 |35% |19 |19% |
|$40,000 - $44,999 |12% |8 |8% |
|$45,000 - $49,999 |7% |7 |7% |
|$50,000 - $54,999 |7% |1 |1% |
|$55,000+ | |2 |2% |
2008 Average salary of an I&R Resource Specialist = $31,746
2009 Average salary of an I&R Resource Specialist = $31,357
2010 Average salary of an I&R Resource Specialist = $31,413
2011 Average salary of an I&R Resource Specialist = $31,606
2012 Average salary of an I&R Resource Specialist = $31,856
2013 Average salary of an I&R Resource Specialist = $32,698
Average salary over the past 3 years = $32,053
Does your organization provide a benefit package for full-time staff?
| |2012 |2013 |2013 |
| |% of responses |Number of responses|% of responses |
|Yes |95% |230 |95% |
|No |5% |12 |5% |
If your organization has a benefits package, what is its approximate value in relation to gross salary?
| |2012 |2013 |2013 |
| |% of responses |Number of responses|% of responses |
|Up to 5% |9% |19 |9% |
|Between 6% and 10% |25% |37 |17% |
|Between 11% and 15% |15% |33 |15% |
|Between 16% and 20% |21% |36 |17% |
|Between 21% and 30% |20% |61 |28% |
|Over 30% |10% |29 |13% |
Which of the following best describes the employee retention rate in your agency over the last 3 years?
| | | | | | |
| |2010 |2010 |2011 % of |2012 |2013 |
| |% of |% of responses |responses |% of responses|% of responses|
| |responses | | | | |
| | | | | | |
|Stable (People do leave but not at an unusual rate|76% |82% |80% |80% |79% |
|and there is a core of long-term staff) | | | | | |
| | | | | | |
|Volatile (People regularly leave for other jobs |2% |3% |1% |4% |5% |
|and there is nearly always a position available) | | | | | |
| | | | | | |
|Somewhere in between those two situations! |22% |15% |19% |17% |16% |
For 2013, which of the following best describes your I&R budget situation?
| | | | | | |
| |2009 |2010 |2011 % of |2012 |2013 |
| |% of responses |% of responses |responses |% of responses|% of responses|
| | | | | | |
|Increase over previous year |17% |16% |12% |17% |14% |
| | | | | | |
|About the same as previous year |52% |53% |54% |63% |60% |
| | | | | | |
|Decrease from previous year |31% |31% |34% |21% |27% |
If your answer to the previous question indicated that your I&R budget will decrease in 2013, approximately how much will that decrease be?
| | | | | | |
| |2009 |2010 |2011 |2012 |2013 |
| |% of responses |% of responses |% of responses |% of responses |% of responses |
|Under 5% |37% |25% |29% |44% |26% |
|Between 6% and 10% |31% |38% |33% |37% |33% |
|Between 11% and 15% |13% |17% |21% |4% |21% |
|Between 16% and 25% |11% |16% |7% |8% |10% |
|Between 26% and 49% |6% |4% |5% |2% |9% |
|Over 50% |1% | |4% |4% |1% |
For 2013, are you likely to lay-off I&R staff or have you already done so? (Note that this is a confidential survey and the results will be aggregated so no individual response will be shown)
| | | | |
| |2011 |2012 |2013 |
| |% of responses |% of responses |% of responses |
|Yes |16% |10% |10% |
|No |84% |90% |90% |
If your answer for the previous question indicated that your I&R service will be losing staff, approximately how many full-time positions will be lost?
| | |
| |Number of responses (from only 21 |
| |agencies so percentages are high) |
|One |71% (15 agencies) |
|2-3 |5% (1 agency) |
|4-5 |9% (2 agencies) |
|6-10 |14% (3 agencies) |
|11+ |0 |
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