PROFESSIONAL SUMMARY - PrepMD



Fname lnameaddress phone email addressPROFESSIONAL SUMMARYEager to apply 8 years of customer service experience with 3 years spent within management, coaching and directing teams of up to 30 employees, with a focus on expanding the customer base, to a career as a CRM device specialist.QUALIFICATIONS4 years of training experience at Starbucks Corporation for all new hires with a focus on consistency in product preparation, commitment to company standards, and implementation of systematic approaches for handling customer concerns.Proven leadership experience demonstrated through increasing customer satisfaction while at Starbucks, promoted to manager within 2 years.Management experience overseeing up to 30 employees and ensuring proper restaurant function with a focus on development of customer relations as well as consistent guest satisfaction.Strong inventory management skills responsible for accurate placement of store orders, optimizing product availability by creating sales/waste charts.EXPERIENCEJanuary 2019 – PresentStudent, Cardiac Device and Arrhythmia Management Training PrepMD, Braintree, MAAcquired detailed understanding of CRM, EP and structural heart therapies, while mastering cardiovascular systems, their functions and vital processes.Participated in clinical rotations within major medical centers throughout metropolitan Boston.December 2016- December 2018Server | Bartender | Key Holder Firebirds Wood Grill, Montgomery, ALHired on as a server initially for the first four monthsMastered the menu and ensured guest satisfaction with every customerTrained as a bartender and began working a combination of both serving and bar shiftsAfter four months I was offered a Key Holder position where I directly worked alongside management December 2015-December 2018Shift Supervisor Starbucks Corporation, Montgomery ALPromoted to Shift Supervisor after two years as a baristaActively ran shifts by ensuring proper employee placement to ensure the fastest and highest quality serviceCoached team members on how to better provide service to each guest while being efficient and thinking leanResponsible for placement of all store orders, guaranteeing that all products necessary for daily function were on handCash Management experience dealing with daily deposits, change orders, and balancing the safeDirectly involved with maintaining and growing customer relations. Actively worked with my team to increase our customer connections and encourage interactions October 2013-December 2015Barista Starbucks Corporation, Montgomery, ALStarted at Starbucks as a baristaProvided excellent service to every guest I encounteredFormed strong relationships with the customers and intentionally made the effort to personalize the experience for each guestAugust 2015- June 2016Golden Ambassador Alabama State University, Montgomery, ALRepresentative at every major school function (e.g. graduation, commencement, convocation)Worked with the university to ensure proper movement of key guests and speakers at all events, directed and monitored the flow of guests coming to the events, and represented the university through my image and academic excellenceEDUCATIONBachelor of Science, Biology Pre-Health, GPA 3.0 Alabama State University, Montgomery, AL Minor : Chemistry activities & AWARDS Active participant in the W. E. B. DuBois Honors Program Starbucks Corporation: Shift Supervisor 2015-20184024630160597850040246301605978500 ................
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