Mimi Davidson



Summary of QualificationsExperienced and accomplished Certified SCRUM Master, Project Manager & Business Analyst, Application Developer and Inside Sales Manager with over thirteen years of experience. I'm looking for a position that will leverage my project management & SCRUM training and extensive background in application development, business process implementation, staff & application training, and sales management.Areas of ExpertiseSCRUM Processes and PrincipalsApplication Management & Software Development Life CycleStrategic Implementation PlannerBusiness Process Development E-Commerce ConsultationUser Acceptance Testing & Quality AssuranceHands-On Application User Trainer & Training Content CreatorVendor Management Customer Support/ Help Desk ManagementStaff Management & Employee DevelopmentRisk Assessment & Contingency PlanningProfessional ExperiencePasadena Water & Power Pasadena, CABusiness System Analyst (Contract)October 2018 – June 2019Created the documentation and process maps of current billing lifecycle to be used for training, marketing website and upcoming application developmentManaged the transition to FCS data collection system to streamline the meter readings expediting the billing cycleDeveloped the process of the MV-90 meter data receivables as needed for billing a large portion of our commercial customersManaged the month-end financial procedures including operational tasks such as executive city management reporting, auditing procedures, and cross functional group validationsEvaluated through training with billing, credit & collection, & customer support groups methods and areas of immediate and/or future improvement plans to incorporate updated regulations and audit requirementsEngaged as a future stakeholder during the selection process of new CIS/CSS/EBPP systems; proving past knowledge and lessons learned through the vendor demonstrations iPayment Inc./Paysafe Group Westlake Village, CAFinance Project Manager (Contract)February 2018 – September 2018Develop the standardized operation procedures for all custom annual and monthly billing events with collaboration all from major business groupsOversaw the execution of the executive review life-cycle during all custom billing events by way of status meeting and Smartsheet project timelineCreated and managed the project charter and business development requirements for automating the current merchant billing processManaged development of a detailed process workflow including mapping billing steps to critical path deadlines and responsible partiesAchievements:Responsible for accurate on-time $7M+ annual PCI/ESP billing during the Spring 2018 billing cycleAlpinestarsLos Angeles, CAE-Commerce Project Consultant (Freelance Contract)July 2016 – August 2018Developed and documented best practices for uploading products onto Magento 2 and Shopify platforms. Transformed data from Full Circle ERP onto Excel CSVs for website ingestionRefined project scope in transition to company-wide use of Paddock, a Bynder digital asset managerNormalized and added taxonomy to over 20,000 digital assets, including naming conventions, EXIF data, and taggingQuality controlled asset management documents and spreadsheetsCreated and developed training criteria and training material for application implementation Trained super users after application roll-out and further defined future training criteriaContinually work with e-commerce director to refine the methodology used to maintain digital asset catalogAchievements: Successfully integrated digital asset organization process into website merchandising flow onto Magento 2 and Shopify sitesWorked with sales and trade support teams to streamlined product asset and documentation distribution to dealers and partnersCreative Channel ServicesLos Angeles, CADigital Project Manager (Contract)February 2017 – August 2017Manage the digital deployment of training, e-commerce, and promotion materials for LG Mobile and SonyProject managed the development of CCS’s first freestanding training mobile app under direction from LG, including full creative design of wireframes and app layoutWork as Client direct contact for Sony to oversee all custom configurations added to their specific training portal by way of our customized Drupal applicationReview all training materials from 3rd party vendor to ensure accuracy and proper comprehension could be achieved with the provided learning materialsDefine project specifications and requirements utilizing SCRUM agile application, Pivotal Tracker, while involving all relevant departments and ensure feasibility and resource availabilitySupport software engineering with quality assurance testing after programming enhancements have been implementedAchievements:Oversaw the creation of first mobile version of training software application including running point for communication and feedback to the client, LG and inter-agency front-end and back-end developersNational Oilwell VarcoHouston, TXBusiness Applications ManagerSeptember 2014 - February 2016Developed product specialists staff into an effect cross-functionally trained resource for external sales force, rig project sales, and order management leading to a 10% cost reduction in first year as managerManaged my team's building of custom product configurations including technical specifications and costs pairing with Oracle EBSRepresented as business process expert during development of sales quotation tool, Compass, a JAD with IBM paired with our existing Oracle EBSAchievements: Improved communications and efficiency for executive management through creation of Annual Financial Plan application to handle division’s $9 billion gross revenue projectionsiQ2 & Compass Application Project ManagerMarch 2009 - September 2014Developed and managed the customized SDLC for the current and future sales quotation and supply chain application, iQ2 & Compass, while incorporating a multiple ERP system merger to meet the growing needs of all groups under Rig Solution division domestically and worldwideWorked as the lead BI liaison on the application AGILE team to resolve issues and develop enhancements and/or patches as required based on a $5.5M budgetCreated user stories and quality acceptance criteria via SCRUM for web developers and third party vendors such as Oracle and IBM to meet stakeholders enhancement requirements and/or company's ERP consolidation needsPerformed internal testing in addition to led user acceptance testing prior to deployment of enhancement and/or necessary application changesTailor made and taught user specific iQ2 training classes for 1250+ global users to ensure proper onboarding and application usageCreated training materials in the form of presentation, user manuals, and job position specific guidesLed continuous discovery and troubleshooting sessions with the multi-faceted groups throughout the manufacturing process in order to develop a streamlined automated processAchievements: Developed and implemented a full life-cycle sales quotation application that connected and improved the process from sales all the way through to manufacturingCreated a training program and manual to be used to on-board new users and existing users as large enhancements were developedDesigned a custom solution for tracking the annual financial plan in relation to actual sales for all the major global sales groups to be used by executive managementProject Development ManagerJanuary 2006 - March 2009Assisted project sales team with the development of multi-million custom offshore drilling rig packagesCoordinated with Product Technical Managers and Product Champions on defining specific products needed to satisfy customer specificationsPerformed Risk Assessment on cost of project including but limited to product costs, project management, contingency, and delivery escalationWork with Manufacturing and Engineering to define delivery impacts and demand planning for all long lead custom partsAchievements: Successfully managed and assisted in the sales of 22 custom offshore drilling rigs in the Middle East and Brazilian regions with individual sales ranging from $22M to $625MEducation & SkillsUniversity of Houston - International BusinessSCRUM Master Certification Proficient in Excel, Word, Visio, MS Project & PowerPointPMP/PMO, Help Desk (Remedy & Zendesk) & SCRUM Agile TrainedShopify, JIRA, Kanban, and Confluence proficient Additional Applications: Visual Studio, Drupal, Pivotal Tracker, & Smartsheet Fundraiser Chair for The Society of Professional Women in Petroleum ................
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