Instructions for using Blackboard Collaborate:



Blackboard Collaborate Launcher for Mac OS XInstructions for using Blackboard Collaborate: Keystone uses a tool called “Blackboard Collaborate” to power our webinars.? Use of this tool requires certain computer plug-ins, speakers or a headset, and a microphone if you want to ask questions verbally.? (If you do not have a microphone, you can still participate by typing your comments or questions in the chat box). The first time you log into Blackboard Collaborate on your computer, it can take up to 15 minutes for your computer to join the session. Your computer will download a Blackboard Collaborate Web Launcher file the first time you access Blackboard Collaborate. To save time on the day of your first webinar, we recommend that you visit v12.5 Configuration Room to download the Launcher and prepare for the webinar.? The Configuration Room also allows you to test your audio settings before joining your first session. What is the BbC Launcher?The Blackboard Collaborate Launcher is a utility for Mac OS X 10.8.4 and higher, that provides a convenient and reliable way for you to launch your Blackboard Collaborate web conferencing sessions and recordings. When you click on a session or recording link, Blackboard Collaborate checks to see if you have the launcher installed and, if you don't, prompts you to download it.When the launcher is installed, clicking a session or recording link triggers the download of a .collab file. The launcher uses this file to launch Blackboard Collaborate using a known and stable version of Java. Because the launcher includes the required Java, you no longer need to install and maintain the system version of Java.Please select the browser you’re using to jump to installation instructions:ChromeFirefoxSafariJump to Trouble-ShootingInstalling the Launcher using ChromeClick the Blackboard Collaborate session link. Select Mac from the Download the launcher drop-down menu and then click Download.Double-click the BlackboardCollaborate...zip file (located at the bottom left-corner of your browser window).Double-click the Blackboard Collaborate Launcher icon and then click Open.34366205746750059817007639050041452807366000Click Move to Applications Folder.166878076327000Once the file is moved to the Application Folder, you will see the Blackboard Collaborate Launcher window. You may close this window.Now that the launcher is installed, return to the Downloading Installer page in your browser and click the Join button to go to the session. (You may need to wait several minutes for the session to download and open).The next time you join a session, you do not need to download the launcher. Simply click the session link and then select the meeting.callob file located at the bottom of your browser to open your session. If you would like the file to automatically open the next time you go to a session, right-click the meeting.collab file and then select Always Open Files of This Type.Your session will now open.Note: If in the future, you clear your browser cache or use a different browser to access a session, you may see the prompt to download the Launcher again. Simply click Launch Blackboard Collaborate now to start your session.114300064008000Back to topInstalling the Launcher using FirefoxClick the Blackboard Collaborate session link. Select Mac from the Download the launcher drop-down menu and then click Download.Click OK and then wait for the application to install.2019300131508500Double-click the Blackboard Collaborate Launcher icon and then click Open.53797206572250037795205651500313944057467500Click Move to Applications Folder.2225040110934500Once the file is moved to the Application Folder, you will see the Blackboard Collaborate Launcher window. You may close this window.Now that the launcher is installed, return to the Downloading Installer page in your browser and click the Join button. (You may need to wait several minutes for the session to download and open).Click Choose…, select Blackboard Collaborate Launcher from the list of Applications and then click Open.265176076644500 Select Do this automatically for files like this from now on and click OK.Please allow approximately one minute for the session to load.The next time you join a session, you do not need to download the launcher. Simply click the Class Connect or session link and then select the meeting.callob file located at the bottom of your browser to open your session. If you would like the file to automatically open the next time you go to a session, right-click the meeting.collab file and then select: Always Open Files of This Type.Your session will now open.Note: If in the future, you clear your browser cache or use a different browser to access a session, you may see the prompt to download the Launcher again. Simply click Launch Blackboard Collaborate now to start your session.85344044958000Back to topInstalling the Launcher using SafariClick the Blackboard Collaborate session link. Select Mac from the Download the launcher drop-down menu and then click Download.Open your Downloads folder and then open the .collab file.Click Move to Applications Folder.168402079819500Once the file is moved to the Application Folder, you will see the Blackboard Collaborate Launcher window. You may close this window.Now that the launcher is installed, return to the Downloading Installer page in your browser and click the Join button. (You may need to wait several minutes for the session to download and open).The next time you join a session, you do not need to download the launcher. Simply click the Class Connect or session link and then select the meeting.callob file located at the bottom of your browser to open your session. If you would like the file to automatically open the next time you go to a session, right-click the meeting.collab file and then select Always Open Files of This Type.Your session will now open.Note: If in the future, you clear your browser cache or use a different browser to access a session, you may see the prompt to download the Launcher again. Simply click Launch Blackboard Collaborate now to start your session.110490064008000Back to topTroubleshootingIf you are unable to launch Blackboard Collaborate with your .collab file, either your operating system does not know what application to use to open this file, you have not installed the launcher or there was a problem when you installed the launcher.Confirm the Launcher is installedPresuming you actually did install the launcher and have not since uninstalled it, seeing launch in the URL indicates that the launcher is installed.The Mac launcher is called Blackboard Collaborate Launcher. The default installation location is your Downloads folder. However, when opening a .collab file, you are given the option to move it to your Applications folder instead, so check there too.Create a File AssociationYour computer may not know what application should be used to open .collab files. Normally, once the launcher is installed, the file association between it and .collab files is already established. However, if for some reason the association was not made, you can make it either through your operating system or, if a Firefox user, through your browser.Create the file association through your Firefox Preferences. From the Firefox menu, select Preferences and then the Applications tab. For the Content Type collab file, select the Action Use other...In the Select Helper Application dialog, select Blackboard Collaborate Launcher. Clear the Launcher’s Java cacheIf the launcher is installed but you are still having problems launching your .collab file, try clearing the launcher's Java cache. Open the launcher application.Open the Advanced tab and click Clear Cache.Reinstall the LauncherIf you are still having issues, uninstall and reinstall the launcher. Uninstall Current InstallationBefore you reinstall the launcher, uninstall the current instance of the installer as you would any other application:Open your Downloads folder (or Applications folder if you put the launcher application there)?and drag Blackboard Collaborate Launcher to your Trash. You are now ready to reinstall the Launcher.Visit Behind the Blackboard for Support to topIf you are unable to log in, we can send you a link to the recorded sessions, and some webinars are repeated during the month.? Send an e-mail to info@ to request the link to the recorded session. ................
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