PAYMENTS AND CASH MANAGEMENT REQUEST FORM …

PAYMENTS AND CASH MANAGEMENT REQUEST FORM REFERENCE GUIDE

PUBLIC INFORMATION FEBRUARY 2019

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CONTENTS

INTRODUCTION TO THE PAYMENTS AND CASH MANAGEMENT REQUEST FORM ............... 2

Introducing the New Improved Payments and Cash Management Request Form ...................... 2 What are the Benefits?.................................................................................................... 2 Using the Payments and Cash Management Request Form in 4 easy steps.............................. 2

Need Help? ................................................................................................................... 2

PAYMENTS AND CASH MANAGEMENT REQUEST FORM REQUEST TYPES ........................... 3

Looking for something else? ............................................................................................ 3

HOW TO USE THE PAYMENTS AND CASH MANAGEMENT REQUEST FORM.......................... 4

OVERVIEW OF SIGNATURE REQUIREMENTS FOR REQUEST TYPES ................................... 7

PAYMENTS AND CASH MANAGEMENT REQUEST FORM COMPLETION GUIDE..................... 9

Account Opening Requests .............................................................................................. 9

1.

"Legal Entity Name" and "Business Identifier Number"........................................... 9

2.

"What would you like to do?" ............................................................................. 9

3.

"Mirror" Entitlement.......................................................................................... 9

4.

Entity Details ? "Is this a new Legal Entity Name?" ............................................. 10

5.

"Additional Functions" ..................................................................................... 12

6.

"Additional Accounts"...................................................................................... 12

7.

"Add another account" .................................................................................... 12

Authority Amendment Requests ..................................................................................... 13

1.

"Legal Entity Name" and "Business Identifier Number"......................................... 13

2.

"What would you like to do?" ........................................................................... 13

3.

"Mirror" Entitlements ...................................................................................... 13

4.

Authority of New Authorised Person .................................................................. 14

Account Closure Requests ............................................................................................. 16

1.

"Legal Entity Name" and "Business Identifier Number"......................................... 16

2.

"What would you like to do?" ........................................................................... 16

3.

Australian Dollar (AUD) Account Closure ............................................................ 16

4.

Foreign Currency Account Closure .................................................................... 17

5.

"Do you want to remove the Account from your ANZ Digital Channel?" .................. 18

6.

"We nominate the below at the alternate fee & interest account"........................... 18

7.

"Add another Account" .................................................................................... 18

GLOSSARY OF TERMS ..................................................................................................... 19

Know Your Customer (KYC) ........................................................................................... 19 a. New Users/Authorised Persons ............................................................................... 19

b. New Legal Entities ................................................................................................ 19

c. Beneficial Owners ................................................................................................. 19

d. How do I complete KYC?........................................................................................ 19

Common Reporting Standards (CRS) .............................................................................. 19 a. How do I complete CRS? ....................................................................................... 19

Signatory Arrangement ................................................................................................. 19 a. Master Account Authority (MAA) ............................................................................. 19

b. Simple Needs Authority (SNA) ................................................................................ 20 c. Customer Facing Document / Customer Application Form (CFD / CAF) .......................... 20 d. Authorised Officers ............................................................................................... 20 Periodical Payments...................................................................................................... 20 a. Variable Amount and date...................................................................................... 20 b. Serial Number...................................................................................................... 20 Channel Amendments ................................................................................................... 20 a. Third Party Account .............................................................................................. 20 b. Trace Account Only ............................................................................................... 21 c. Direct Entry (DE) User ID....................................................................................... 21 d. Limit................................................................................................................... 21 e. External Accounts ................................................................................................. 21 f. Mirror Entitlements ................................................................................................ 21 g. New Users on ANZ Digital Channels......................................................................... 21

INTRODUCTION TO THE PAYMENTS AND CASH MANAGEMENT REQUEST FORM

Introducing the New Improved Payments and Cash Management Request Form

As a valued customer of ANZ, we want to equip our customers with an efficient way of conducting business in a fast and convenient fashion. Thus, we have introduced an improved Payments and Cash Management Request form to support a majority of your request types under one smart form.

What are the Benefits? ? Ease of use, form is intuitive ? The form will be available to you 24/7 ? Integrating multiple forms into a single form ? Reduction in signature requirements for certain request types (overview listed here) ? Introduction of mirroring for account and channel set-ups ? Built-in email submit function Quick turnaround for overall service requests (removing the wait time for documentation)

Using the Payments and Cash Management Request Form in 4 easy steps

Steps

1

Access Form You can locate the form on ANZ Transactive, Resource Central or access it here.

2

Fill in the Form Follow the prompts to fill and complete your request.

Save/Complete Form

3

To complete the form, select "Complete Form" to generate the form. Not ready to complete it? Select "Save Form" so that you won't lose data

entered.

4

Print, Sign and Submit Once completed, you will need to have the forms signed (if required) and then

submit them through to ANZ

Need Help?

Information icons within the Payments and Cash Management Request form provide users with tips. Simply hover your mouse over the icon and a comment box will appear. In addition, this Reference Guide will provide with a step by step guide on filling the form. Alternatively, you can contact our Customer Service Centre 13 31 99 for additional help.

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PAYMENTS AND CASH MANAGEMENT REQUEST FORM REQUEST TYPES

Request Type

Actions

Accounts (AUD & Foreign Currency)

Open, Amend & Close

Account Signatories

Add, Amend & Delete

Periodical Payments

Add, Amend & Delete

ANZ Internet (Phone) Enquiry Access

Add, Amend & Delete ? Account & Users

ANZ Transactive, FileActive and CashActive

Control

Add, Amend & Delete ? Account & Security Device Users

ANZ Austraclear Managed

Settlement and SWIFT Services

Add, Amend & Delete ? Account & Users

Looking for something else?

For all other account and channel request types not covered by the Payments and Cash Management Request form, please contact our Customer Enablement team by emailing TBEnablement@.

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HOW TO USE THE PAYMENTS AND CASH MANAGEMENT REQUEST FORM

This section will help you with: Basic navigation of the Payments and Cash Management Request form How to complete the form

1. "Legal Entity Name" and "Business Identifier Number" This is the legal entity/company name and ABN/ACN that the request is for. For example: If a signatory is to be added to an existing account in the name of "ABC Pty Ltd", the legal entity name that is to be entered is "ABC Pty Ltd".

2. "Who can we contact about this form?" Ensure that the contact details are listed (email address is preferred) for this request.

3. "What would you like to do?" Select the appropriate option for required request. Note: This form is dynamic and additional fields will populate depending on the selections you make.

4. How to finalise your request Once all fields are completed, you will have three options available to finalise the form.

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Refer to the Matrix below for reference on the three different ways requests can be completed:

If...

Then

Click on the "Complete Form" button.

"Complete Form" is selected

"Save Form" is selected

Doing so will generate the complete version of the form inclusive of the execution boxes and Terms and Conditions page. Note: If it is identified that there is a "Third Party Account" involved in this request, completing the form will generate an additional set of "Third Party Authorisation" forms.

Not ready to submit your request? You can save a draft by selecting the "Save Form" button.

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Selecting the "Save Form" button will open a window to save the form in your computer.

Don't see the "Complete Form" button? As part of our improvements to the Payment and Cash Management Request form, you no longer require sign off for certain request types.

"Submit by Email" is selected

Simply select "Submit by Email". Note: Ensure the effective date is indicated in the email prior to sending your request through for processing.

Tip: Need to make changes after you have selected the "Complete Form" button? Simply scroll down to bottom of the last page, and select "Back to Input Form" and the form will revert back to the editable version.

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