Self-service Password Reset – Employer Contacts



Self-service Password Reset – Employer ContactsEmployer contacts can recover their own password as long as they have established security questions for their account. The following steps should be used to perform the password reset process. Self-Service Employer Password ResetStep 1: Navigate to and select the “Forgot Username/Password?” link from the main page. Step 2: On the Login Options page, select the “retrieve password” link. Step 3: On the Retrieve Password page, enter your assigned employer contact username, select “Employer” as registration type, and select the “Next>>” button.Step 4: Enter any of the zip codes for a Location that you are assigned to for the Employer. Enter the phone number that is in WorkInTexas for this Contact’s profile. Select the “Submit” button.Step 5: If the Contact entered a correct Zip Code and Phone Number combination, and if security questions have been established in WorkInTexas, the WorkInTexas system will ask you to answer one of your security questions. NOTE: Security Question Responses are case sensitive.Step 6: If the Contact correctly answers the Security Question, WorkInTexas will allow the Contact to change their password on the screen. Password rules must be followed. Step 7: Once the Contact successfully submits a new password, WorkInTexas will log the Contact in and take them to their Employer Dashboard page. When Staff Intervention is NeededIf the Employer Contact cannot complete this process due to not being able to enter correct Zip Code, Phone Number, or Security Question information, or if Security Questions have not been established, the Employer will need to contact Texas Workforce Solutions to assist with a password reset. Permissions Necessary for Employer Contacts to Manage Their Own PasswordsOver time, Employer Contacts will need to change their own password. The current frequency that WorkInTexas requires all job seekers and employers to change passwords is every 180 days. When the date approaches for the contact to change their password, they will receive an email or other notification letting them know that their password will soon expire. If Employer Contacts are not given the “Edit General Information” privilege in their “Privileges” tab, they will not be able to change their own password and will need to contact TWS staff for assistance. Currently, a second privilege is also required. That is the “Edit Contacts” in the “user Privileges for Contacts at Location(s) Associated with this User” privilege. TWC is working with the vendor to remove the need for this privilege from being a dependency for self-service password management, but as of the writing of this document (09/10/2019), this privilege is still required. The screenshot below shows the privilege that all Employer Contacts with sign-in privileges need to be assigned. Steps to Update Own PasswordThe following steps should be taken by the Employer Contact to change their password after login.Login to with a valid employer contact accountGo to Employer Portfolio and select Employer Profiles >> Corporate Profile >> General Information On the General Information page, scroll down to the Contact Information section and locate the “Edit Profile” link.On the Edit Profile page, select the “Change password” linkOn the Change Password page, enter a new password in the “New Password” and “Confirm New Password” fields. Enter the old (current) password in the “Current Password” field. Select the “Update Password” button to submit the password change. ................
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