Brief introduction of the NGN estate



952503723640Managed Service Agreement WAN, LAN, WLAN & SD-WANContract notice period ends 11th August 2021 at 12.00pmIn this timeframe please confirm to the NGN contact your expression of interest via email. If your interest to participate is not made to the NGN main contact provided on the front page of the tender documents within this timeframe you will not be able to participate in this tender event.0Managed Service Agreement WAN, LAN, WLAN & SD-WANContract notice period ends 11th August 2021 at 12.00pmIn this timeframe please confirm to the NGN contact your expression of interest via email. If your interest to participate is not made to the NGN main contact provided on the front page of the tender documents within this timeframe you will not be able to participate in this tender event.323850789940RFP Scope of Requirements0RFP Scope of RequirementsThe Project/Scope of Requirements ALL COMMUNICATIONS MUST BE SENT VIA THE ARIBA E-PROCUREMENT SYSTEMYou are invited to tender after being shortlisted as part of the PQQ process. This RFP is being conducted in line with the Utilities Contact Regulations 2016 using the negotiated procedure via Ariba. Above Threshold FTS Reference: TBC.Project Scope (Works Information)Brief introduction of the NGN estate?NGN are currently operating at 16 branches, connected by MPLS circuits to various data?centers?as well as AWS cloud services. Internet connectivity is provided centrally via one of the SCC data?centers?in Birmingham.??NGN is?also increasingly reliant on cloud-based?SaaS applications?from providers like Microsoft,?SAP?and others.?IP telephony, with physical?Mitel?phone?systems located at four different locations, is used across?some?of?company’s?offices.?Video conferencing NGN operates?a few?video?conferencing?systems including?Starleaf,?and?Creston.?NGN operate streaming services across?all?their?locations.There are several cross-connects in place with various third parties, like National Grid, Cadent Gas, Arqiva.???NGN utilizes Brand Communication?client-based?VPN.The legacy applications and services have been partially migrated to Amazon?AWS,?As a result of the migration the connectivity to legacy data centers (SCC) will not persist for the length of the contract and will want to be decommissioned by NGN as soon as possible.The following provides the list of all the connectivity that NGN currently has:???Location??Address??Current?Link Speeds????Location??Postcode??Primary??Secondary??1??Bradford??BD8 9RL??100/100??2/10??2??Burradon??NE12 5UJ??100/100??10/10??3??Cannon Park??TS1 5JH??10/10??10/10??4??Carlisle??CA2 7AF??100/100??10/100??5??Doxford?Park??SR3 3XR??100/100??100/100??6??Elland??HX5 9DA??20/100??16Mb DSL??7??Felnex??LS9 0SR??100/100??2/10??8??Hull??HU5 1SB??4/100??2/100??9??Low Thornley??NE39 1AY??100/100??20/100??10??Moorside??SR3 3XN??100/100??100/100??11??Pontefract??WF8 2JJ??100/100??2/10??12??Scarborough??YO11 2YH??4/10??16Mb DSL??13??Thorpe Park??LS15 8TU??100/100??100/100??14??Workington??CA14 2TG??2/100??16Mb DSL??15??Washington??NE37 3HP??20/100??20/100??16??York??YO26 6RU??100/100??2/10??17??AWS?Connect #1??SL1 4NB??500/1000??n/a??17a??AWS Connect #2??E14 9SD??500/1000??n/a??18??National Grid Farnborough??GU14 0LH??10/100??10/100??19??National Grid Corsham??SN13 9GB??10/100??10/100??20??Cadent Gas Feltham??TW14 0XQ??10/100??10/100??20a??National Grid Feltham??TW14 0XQ??10/100??10/100??21??Cadent Gas Mill Harbour??E14 9TR??10/100??10/100??21a??National Grid Mill Harbour??E14 9TR??10/100??10/100??22??Arqiva Braham??E1 8EE??10/100??10/100??23??Arqiva Telehouse??E14 2AA??10/100??10/100??24??SCC Cole Valley??B11 3RZ??250/1000??250/1000??25??SCC Lyndon Place?B26 3YU??150/1000??150/1000??26??SCC Internet Breakout??Central Service??250/1000??250/1000???The following are a list of the applications currently in use by?NGN?and their?location:????Application??Vendor?Location???SCADA?Schneider Electric?AWS London?AZ1a & AZ1b??BA (Business Applications)?Enzen?AWS London AZ1a & AZ1b??Meteo?Meteo?Cloud Based??Forecaster?DNV?SAP?GL?AWS London AZ1a & AZ1b??PMAC?Technolog?AWS London AZ1a & AZ1b??EFT?Globalscape?AWS London AZ1a & AZ1b??Lotus?Domino?IBM?AWS London AZ1a & AZ1b??UMAC?Technolog?AWS London AZ1a & AZ1b??????Digital Signage?Beyond?Digital?Solutions?AWS London AZ1a & AZ1b??S/4 Hana?SAP?AWS London AZ1a & AZ1b??Netweaver?BPC?SAP?AWS London AZ1a & AZ1b??Solutions Manager?SAP?AWS London AZ1a & AZ1b??BO BI/DS?SAP?AWS London AZ1a & AZ1b??Business Warehouse?SAP?AWS London AZ1a & AZ1b??Fiori Front End?SAP?AWS London AZ1a & AZ1b??Governance Risk and Compliance?SAP?AWS London AZ1a & AZ1b??PO?SAP?AWS London AZ1a & AZ1b??System Landscape Directory?SAP?AWS London AZ1a & AZ1b??SSO??SAP?AWS London AZ1a & AZ1b??ID Manager?SAP?AWS London AZ1a & AZ1b??Adobe Document Services?SAP?AWS London AZ1a & AZ1b??CloudConnector?SAP?AWS London AZ1a & AZ1b??Router?SAP?AWS London AZ1a & AZ1b??DPA?SAP?AWS London AZ1a & AZ1b??ECC 6.0 R3?SAP?AWS London???BW R3?SAP?AWS London???SuccessFactors?SAP?SaaS (Amsterdam)??Ariba?SAP?SaaS (USA)??Concur?SAP?SaaS?(Paris)??SAP Cloud Platform ApplicationsSAP?SaaS (Germany)??Enterprise Content Management?OpenText?AWS London AZ1a & AZ1b??BO Digital Operations RoomSAP?SaaS (Germany??NextGen Anti-Virus?CrowdStrike?SaaS??Office365?Microsoft?SaaS??NetBackup?Veritas?AWS London AZ1a & AZ1b??SMTP Relay?Microsoft?AWS London AZ1a & AZ1b??NRSWA/Insight?Symology?Saas??NRSWA/Insight Application?NGN?AWS?Ireland AZ 1a and 1b??Transaction Data Logger?AgilityWorks?AWS Ireland AZ 1a and 1b??GemTool?AgilityWorks?AWS Ireland AZ 1a and 1b??Dispatch Application?AgilityWorks?SaaS (Germany)??Working Time Solutions?WTS?AWS?Ireland AZ1a & AZ1b??PingIT?Barclays?AWS Ireland AZ1a & AZ1b??Client VPN SCADA?Brand?Communications?AWS London AZ1a & AZ1b??Client VPN Corporate?Brand Communications?AWS?London AZ1a & Az1b??SMTP Relays?PostFix?AWS London AZ1a & AZ1b??MRPS?DNVGL???Falcon?DNVGL???GIS8?ESRI?SCC Data Centres??Active Directory?Microsoft?AWS London AZ1a & AZ1b??Directory?Connect?Microsoft?AWS London AZ1a & AZ1b??Active Directory Federation Services?Microsoft?AWS London AZ1a & AZ1b??Active Directory Certificate Services?Microsoft?AWS London AZ1a & AZ1b??DHCP?Microsoft?AWS London AZ1a & AZ1b??System Centre Operations Manager?Microsoft?AWS London AZ1a & AZ1b??System Centre Configuration Manager?Microsoft?AWS London AZ1a & AZ1b??Satellite?Redhat?AWS London AZ1a & AZ1b??SQL Server?Microsoft?AWS London AZ1a & AZ1b??Print &?Go?Apogee?AWS London AZ1a & AZ1b??File Server?Microsoft?AWS London AZ1a??AutoDesk?AutoCAD?AWS London AZ1a??Video Conferencing?Starleaf?SaaS??Video Conferencing?Creston?SaaS??VOIP Telephony?Mitel?On Premise in 4 NGN Locations??Legacy Mobile Applications?Wipro?SCC Data Centres??PSDB?DNVGL?SCC Data Centres??Uptime CPDNVGL?SCC Data Centres??DDSDNVGL?SCC Data Centres??SCO (Safe Control of Operations)?Wipro?SCC?Data Centres?Scope?– Wide Area Network underlay?NGN would like the potential supplier to provide the following:?Wide Area network?underlay to the following locations with minimum speeds specified in the?table.?Options for different connectivity types and speeds available at each for the site?stated.????Location??Address??Current?Link Speeds??Minimum?Proposed?Link Speeds????Location??Postcode??Primary??Secondary??Primary??Secondary??1??Bradford??BD8 9RL??100/100??2/10??100/100??100/100??2??Burradon??NE12 5UJ??100/100??10/10??100/100??100/100??3??Cannon Park??TS1 5JH??10/10??10/10??100/100??100/100??4??Carlisle??CA2 7AF??100/100??10/100??100/100??100/100??5??Doxford?Park??SR3 3XR??100/100??100/100??100/100??100/100??6??Elland??HX5 9DA??20/100??16Mb DSL??100/100??100/100??7??Felnex??LS9 0SR??100/100??2/10??100/100??100/100??8??Hull??HU5 1SB??4/100??2/100??100/100??100/100??9??Low Thornley??NE39 1AY??100/100??20/100??100/100??100/100??10??Moorside?**SR3 3XN??100/100??100/100??100/100??100/100??11??Pontefract??WF8 2JJ??100/100??2/10??100/100??100/100??12??Scarborough??YO11 2YH??4/10??16Mb DSL??100/100??100/100??13??Thorpe Park??LS15 8TU??100/100??100/100??100/100??100/100??14??Workington??CA14 2TG??2/100??16Mb DSL??100/100??100/100??15??Washington??NE37 3HP??20/100??20/100??100/100??100/100??16??York??YO26 6RU??100/100??2/10??100/100??100/100??17??AWS?Connect #1??SL1 4NB??500/1000??n/a??1Gb??1Gb??17a??AWS Connect #2??E14 9SD??500/1000??n/a??1Gb??1Gb??18??National Grid Farnborough??GU14 0LH??10/100??10/100??100/100??100/100??19??National Grid Corsham??SN13 9GB??10/100??10/100??100/100??100/100??20??Cadent Gas Feltham??TW14 0XQ??10/100??10/100??100/100??100/100??20a??National Grid Feltham??TW14 0XQ??10/100??10/100??100/100??100/100??21??Cadent Gas Mill Harbour??E14 9TR??10/100??10/100??100/100??100/100??21a??National Grid Mill Harbour??E14 9TR??10/100??10/100??100/100??100/100??22??Arqiva Braham??E1 8EE??10/100??10/100??100/100??100/100??23??Arqiva Telehouse??E14 2AA??10/100??10/100??100/100??100/100??24??SCC Cole Valley???**B11 3RZ??250/1000??250/1000??1000/1000??1000/1000??25??SCC Lyndon Place?**B26 3YU??150/1000??150/1000??200/1000??200/1000??26??SCC Internet Breakout??Central Service??250/1000??250/1000??10Gb??10Gb??Note sites indicated with ‘**’ will be decommissioned within 12-24 months of the contract.The?potential supplier?should include?full-Service?Management?for the WAN The potential supplier should include a full network management solution capable of providing NGN with full visibility to all aspects and elements of the network in real time. ?Services at Locations?should adhere to the following:?Office/Branch/Cross Connects?minimum speed?100Mb/100Mb?Office/Branch/Cross Connects desired speed 100Mb/1Gb?Resilient links at the location which?can?work in an active/active configuration, links can be of different?types MPLS, VPLS, DIA, FTTC, FTTP or other?services?Resilient devices at each location with no loss of service on failure of an active circuit?Diverse where possible entry points to premise, different exchanges, and service providers?1Gb AWS Direct Connect Links fully resilient connectivity via diverse physical locations. Please provide an indication of the expected time to recover from a failure if any.?Legacy data?center?connectivity as specified in the above?10Gb Internet breakout with full redundancy via diverse physical locations. Please provide?an?indication of the expected time to recover from a failure if any. Alternatively?provide sufficient capacity to support all?locations.Can the potential supplier as part of their proposal confirm the period of notice required from NGN to cease a circuit?Northern Gas Networks would like the potential supplier costs for the WAN to be broken down into non-recurring cost (NRC), that is one-off charges and monthly recurring revenue (MRR) for the duration of the contract Security is of critical importance to NGN please confirm within your response that your solution prevents data visibility in the event of unauthorized access or theft, that is protected when data is at rest, in motion and in use.Scope –?Local Area Network?Both?Wired and Wireless?The LAN equipment at office locations currently comprises of:?· Cisco 3850, Layer 3, PoE switches?· Cisco 2960-X, Layer 2, PoE switches?· Meraki MR42 and MR33 wireless access points?The following table?indicates the current number of LAN and?WLAN devices at each of the NGN locations??Location??Type???Number of Devices??Bradford?Access Point?0?Bradford?LAN Switch?2??Burradon?Access Point?5??Burradon?LAN Switch?2??Cannon?Park?Access Point?4??Cannon Park?LAN Switch??2??Carlisle?Access Point?6??Carlisle?LAN Switch?2??Doxford?Park?Access Point?5??Doxford?Park?LAN Switch?6??Elland?Access Point?6??Elland?LAN Switch?1??Felnex?Access Points?7??Felnex?LAN Switch?2??Hull?Access Point?5??Hull?LAN Switch?2??Low Thornley?Access Point?6??Low Thornley??LAN Switch?2?Moorside?Access Point?3??Moorside?LAN Switch?2??Pontefract?Access Point?5??Pontefract?LAN Switch?2??Scarborough?Access Point?1??Scarborough?LAN Switch??2???Thorpe Park?Access Point?21??Thorpe Park??LAN Switch?2??Washington?Access Point?5??Washington?LAN Switch?1?Workington?Access Point?0??Workington?LAN Switch?1??York?Access Point?2??York?LAN Switch?2?Can the potential supplier please include in their proposal sufficient LAN and WLAN at each NGN location replacing the existing managed service provider?equipment??The potential supplier should include?full-Service?Management for the LAN and WLAN connectivity.The potential supplier should include full Network Management, that is full visibility of all aspects of all elements to the network in real?time.Northern Gas Networks would like the potential supplier costs for the LAN and WLAN to be broken down into non-recurring cost (NRC) that is one-off charges and monthly recurring revenue (MRR) for the duration of the contract.?Scope –?SD-WANThere is currently no SD-WAN solution in place at NGN, however implementation of the technology is currently being considered.?The standard setup for NGN locations is a set of at least two underlay connections to ensure redundancy. SD-WAN technology provides benefits even on a single link and?can create?overlays utilizing any type of transport.?With the flexibility of each circuit configured for both MPLS and DIA, the most efficient and flexible solution would be to use one of the links as MPLS and the secondary as DIA.?A set of overlay tunnels will be created on top of both transports, but internet traffic as well as traffic destined for public cloud SaaS services will not be backhauled through the centralized internet breakout, thus minimizing latency.?Can the potential supplier please include in their proposal a?SD-WAN?that compliments?NGN application use?and?security requirements?The potential supplier should include?full-Service?Management for the SD-WAN.Northern Gas Networks would like the potential supplier costs for the SD-WAN to be broken down into non-recurring cost (NRC), that is one-off charges and monthly recurring revenue (MRR) for the duration of the contract The potential supplier should include a full network management solution capable of providing NGN with full visibility to all aspects and elements of the network in real time. The duration of all the contracts should be 3 years, with additional options for an additional year extension and one final year’s extension making the length of the contract a maximum of 5 years. The additional years if taken up by NGN should be priced at exactly same cost as the cost for the initial 3 years in term of monthly recurring revenue.Contract BasisThe period of any contract(s) resulting from this procurement will be 3 years.The length of the contract may be extended by NGN for a further 2x1-year periods to give a maximum duration of the contract of 5 years.Prices as submitted in the proposal shall be fixed for the full contract term.A copy of the Agreement has been provided. Bidders should note that the challenges will be scored based upon risk and NGN reserve the right to reject any bidders who propose high risk challenges, or a material change to the contract. Please see Contract Challenges Scoring Guidance. Please state any major Contract Challenges that you have relevant to the proposed draft agreement and state your proposed amendments in the 'Contract Challenges Matrix' provided. By proposing no challenges, you are confirming that you accept the proposed draft Agreement. Bidders must raise all challenges to the proposed Terms and Conditions at this stage in the procurement process and submit the Contract Challenges Matrix as part of their tender return, NGN will not consider any challenges raised at a later stage. NGN reserves the right to disqualify those bidders who raise contract challenges at a later stage. NGN reserves the right to revoke conditional award and conclude terms instead?with the next highest scoring bidder.\sTender Assessment / EvaluationThe award will be based upon price and quality ratio. It is the intent that the award will deliver to NGN the total best value.The evaluation assessments will be as follows:??RFP Assessment 1 (100%)?The evaluation criteria are 40% commercial, 60% non-commercial. The individual scores for each section?are?indicated against the questions in the RFP Scoring and Weightings document.??The assessment of price will be carried out independently of the quality assessment and scored against the methodology stated in the evaluation criteria document.??RFP?Assessment?2?–?Presentation?Following Assessment 1 it is anticipated that the top 3 scoring suppliers will be?shortlisted?to a presentation stage.???All?suppliers?will be notified if they have progressed through or not,?suppliers?who do not progress though should note they will not receive detailed feedback until the award notice is issued.??During the presentation suppliers will be asked to present their solution in its entirety based on their RFP response either in person or via a remote interview.During the presentation you may also be asked to clarify points that were picked up in your RFP response. NGN may also clarify commercial pricing at this stage. Following the presentation, score awarded against the RFP non-commercial questions may be adjusted accordingly.?Final AssessmentThe?scores from Assessment 1,?Assessment 2 and?BAFO price scores?will be combined?to arrive at the final scores for each supplier.??NGN will award this contract to the highest scoring bidder and we intend to award the contract to 1 company.?Important NoteIf the difference between the first and second highest scoring bidder is less than 3% NGN reserves the right to award the tender to the bidder who provides the lowest price tender unless there are exceptional reasons.???Evaluation Panel NGN’s team to perform the evaluation of this tender process comprises the following:NameDepartmentPaul Dodd3iGGurpreet Singh3iGAndy Ley3iGRory McKeown3iGSimon Chaffer3iGMatthew Little3iGMaija NarimanidzeProcurementRichard ArmstrongLegalScoring Methodology For qualitative questions NGN will score on the following basis PointsInterpretation10Excellent – Overall the response demonstrates that the bidder exceeds all areas of the requirement and provides all of the areas evidence requested in the level of detail requested. This, therefore, is a detailed excellent response that meets all aspects of the requirement leaving no ambiguity as to whether the bidder can meet the requirement. 8Good - Overall the response demonstrates that the bidder meets all areas of the requirement and provides?all of?the areas of evidence requested and any omissions in relation to the level of detail requested in terms of either the response or the evidence are trivial. This, therefore, is a good response that meets all aspects of the requirement which but may have a trivial level ambiguity due the bidder’s failure to provide all information at the level of detail requested. 5Adequate - Overall the response demonstrates that the bidder meets all areas of the requirement, but not all of the areas of evidence requested have been provided. This, therefore, is an adequate response, but with some limited ambiguity as to whether the bidder can meet the requirement due to the bidder’s failure to provide all of the evidence requested.2Poor – The response does not demonstrate that the bidder meets the requirement in one or more areas. This, therefore, is a poor response with significant ambiguity as to whether the bidder can meet the requirement due to the failure by the bidder to show that it meets one or more areas of the requirement.0 Unacceptable - The response is non-compliant with the requirements of the ITT and/or no response has been provided. Tender Response Responses must be submitted within the timeframe via the Ariba Portal (responses should not be submitted via the Ariba messaging portal) with all attachments saved in a zip file, if you experience any technical difficulties please contact the person names in this document.Please submit your responses to Commercial and Non-Commercial questions in two separate zip folders.Tender Check List Section 1 - CommercialPricingWAN Cross Connect SpeedProvision of New SitesRate CardContract ChallengesSection 2 – Non-Commercial2.1 – 2.20 RFP Specific QuestionsAll bidders will be notified of outcome and provided feedback by the date specified on the procurement timetable. ................
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