Position Title: - Business



Position Title:Account ManagerCompany Division:Southern ScriptsDepartment:Account ManagementPosition Type:Full-time/ExemptReports to:Stacy LambertSenior Account Executive407 Bienville StreetNatchitoches, LA 71457318-214-4764HR Contact:Aimee’ Levy, MHAEHNH Director of Human Resourcesaimee.levy@407 Bienville StreetNatchitoches, LA 71457318-214-4764Position DescriptionRole and ResponsibilitiesAccount Managers provide overall day-to-day customer service and support to Account Management to ensure the effective execution of client objectives. This individual is responsible to ensure project deliverables are consistent with client service agreements, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved. Preparing account management related documents such as member documents, meeting reports, and other client communications and correspondence.Participating in and documenting discussions during client meetings and conference anization of member documents, reports, and other client correspondence.Creating and/or providing feedback on project estimates and timelines.Fielding and processing internal and external information requests.Maintaining current work-in-progress records and archives of past project information as appropriate.Develop and maintain a working knowledge of client’s objectives, plan designs, and overall needs.Proactive communication with clients.Required Skills and CompetenciesBusiness AcumenOrganization skillsTime Management skillsInitiativeFlexibilityCommunication ProficiencyCustomer/Client FocusSense of UrgencySupervisory ResponsibilityThis position has no supervisory responsibilities.Position Type and Expected Hours of WorkThis is a full-time, salaried position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional after-hours or weekend duties.??TravelSome travel expected for this position.Qualifications and Education RequirementsBachelor’s Degree required; or equivalent four (4) years external client facing support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment2 years account management experience (preferably in PBM environment or managed healthcare services organization)Demonstrate good presentation skills and excellent negotiation skillsExperience with client or provider relationsIntermediate or advanced proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and AdobeOutstanding analytical skillsExcellent verbal and written communication skills, establishing rapport and working with othersProgram performance and understanding of healthcare analyticsReviewed By:Stacy LambertDate:April 24, 2017Approved By:Dudley CedarsDate:April 24, 2017Last Updated By:Aimee’ LevyDate:September 8, 2017Employer’s Health Network Holdings, (EHNH) and all entities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, EHNH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.EHNH expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of EHNH employees to perform their job duties may result in discipline up to and including discharge.Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position. Employee Signature__________________________________________Date________________________Employee Printed Name______________________________________ ................
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