JOB DESCRIPTION - East Riding College



4540250-228600JOB DESCRIPTIONDepartment:Learner ServicesJob Title: Client Services and Enrichment ManagerResponsible to: Director of Learner ServicesDate: May 2014Responsible for:Client Services Supervisor Financial Support Co-ordinator Enrichment Officer College Sport MakerPurpose of job:To manage the College’s client services and enrichment activities on all main campuses, including provision for outreach and partnership centres, to provide a highly responsive learner focussed service.Key AccountabilitiesA Client ServicesTo manage the College’s reception services to provide a client focussed service that meets the needs of internal and external service users.To manage the College’s customer facing enrolment service to provide an efficient client focussed service that meets the needs of all service users.To manage the College’s admissions arrangements to provide a client focussed service that maximises the conversion of applications to enrolments.To provide information and advice on courses and opportunities available to potential and current learners.To provide information, advice and guidance relating to the range of financial support available to learners and potential learners.To signpost and refer learners and potential learners to appropriate internal and external welfare and support services.To liaise with the Guidance and School Liaison Manager to provide a fully integrated cross college information, advice and guidance service.To manage the administration processes relating to admissions and financial support for learners, ensuring that learner support funds are used in accordance with specified guidance and that expenditure is controlled within the allocated budget.To manage the College’s complaints, praise and disciplinary processes.To champion the needs of learners, giving particular consideration to the needs of carers and ‘looked after children’.B SafeguardingTo be the College’s Designated Safeguarding Officer.To be responsible for ensuring that the College has appropriate arrangements in place to protect children and vulnerable adults from harm.To be responsible for internal and external referral arrangements relating to safeguarding.To liaise with external organisations relevant to the College’s safeguarding responsibilities including the East Riding Safeguarding Children Board, Social Services and the Youth Offending Team and to participate in inter agency activity as required.To lead the development, delivery and co-ordination of safeguarding related training across the college.C EnrichmentTo manage the development of a broad range of enrichment activities that are accessible to all, enhance the learner experience and achieve a high level of learner participation.To support and facilitate the development of curriculum enrichment activities that enhance the learner experience.To manage the development of a broad range of sports enrichment activities that are accessible to all learners, enhance the learner experience and achieve a high level of learner participation.To manage the College’s Sport England funded College Sport Maker programme To manage the development of cross college activities relating to each of the Every Child Matters strands and events and other activities planned to coincide with local and national celebrations including religious and cultural festivals and fund raising activities.To manage the development of events planned to celebrate the College’s diversity.To manage the development and co-ordination of a programme of visiting speakers that contributes to the College’s group tutorial programme.To lead the development of the College’s multi-faith Chaplaincy.To lead the development of Enterprise within the curriculum.To lead the development of the College’s Student AssociationDGeneralTo manage the development, planning, quality assurance and self assessment procedures relating to Client Services and enrichment activities.To manage the budget agreed for the service area To ensure that the service meets the needs of staff and learners in accordance with established service standards through staff and learner surveys, focus groups and other feedback mechanisms.To contribute to the further development and implementation of effective quality processes across the service including the observation of induction, tutorial and the setting of challenging service standards for client services.To liaise with appropriate external agencies which support the provision of client services.To deliver staff development across the College relevant the role.To ensure the implementation of health, safety and welfare policies.To ensure the implementation of equality and diversity policiesTo ensure accurate and timely monitoring of all services, producing reports for senior management as requested.To deal professionally with colleagues and external partners as required.To ensure the confidentiality and security of all the College’s documentation and information.To attend training/refresher courses and meetings as required by the Line Manager including initial safeguarding training and refresher training every two years.To co-operate and take part in the College’s appraisal scheme.To carry out other such appropriate duties that may be reasonably required to successfully carry out the role.4400550-342900 PERSON SPECIFICATION FORM POST TITLE:Client Services and Enrichment Manager DATE: May 2014RequirementEssentialDesirableProposedSelectionMethod*ExperienceRecent and relevant experience of working within the post 16 education and training sectorRecent and relevant management experienceRecent and relevant experience of training and developing staff.Recent and relevant experience of budget managementExperience of working in partnership with other organisationsXXXXXAAAAAEducation/Training/QualificationsQualified or working towards a degree level or equivalent professional rmation, advice and guidance, administration or customer service qualification.ECDL or equivalent IT qualificationSafeguarding trainingHealth and safety trainingXXXXXAAAAASpecialist KnowledgeInformation, advice and guidanceRelevant quality frameworks including Customer Service Excellence and MatrixSafeguarding children and vulnerable adultsPlanning, delivering and evaluating enrichment activities XXXXIII/PISkillsLeadership and managementMS applications including Word, Excel, Access, Outlook and PowerpointTrainingCustomer serviceAdministrativeInformation, advice and guidanceCommunicationXXXXXXXII/PI/PIIII/PQualitiesClient/learner/customer focussedHighly effective communicatorEmpatheticAble to work on own initiative and take responsibilityAble to develop effective working relationshipsProgressive with a commitment to developing service provisionAble to work as a member of a team and to lead a teamIntegrityExcellent personal presentationProfessionalPersonableHighly organisedAble to work under pressure, prioritise and work to demanding timescalesSuitable to work with children, young people and vulnerable adultsXXXXXXXXXXXXXXII/PI/PIII and PIIIIIIIIWorking arrangements and availabilityAble to travel between sitesAble to work flexibly to meet the requirements of the post including evenings and Saturdays as requiredXXII*A=Application FormI=InterviewP=PresentationT=TestCOMPLETED BY:David DaulbySignatureAPPROVED BY: Derek BrantonSignature ................
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