POOR COMMUNICATION IN WORKPLACE



POOR COMMUNICATION IN WORKPLACEDavid ObioraCOM 520July 6th, 2015University of Phoenix, Adult Education and TrainingPOOR COMMUNICATION IN WORKPLACEGood communication practices are the corner stone and foundation for every successful groups, and or groups within a team. Good communication performs two crucial functions in every team, group or business. Communication offers and provides the needed information for the team or group to use in getting things done; it also forms a relationship of trust and commitment. When this practice is found wanting and is not in place, the team members find themselves working in circles with no clear direction, unclear goals and objectives with very little or no chance for improvement. Poor communication within teams most times, results in people being unmotivated, unhappy and unwilling to put in their best effort which shows when they deal with customers or when carrying out their daily assignments and duties. Poor communication may occur in writing, face to face communication and through technological avenues, such as telephones, emails, etc…. Poor communication is a major cause of workplace conflict. Working in a team or business often times create challenging environment, especially when there are poor communication lines between management and employees. It is therefore crucial for communication to begin from top management, and down to every employee so that employees can feel safe, comfortable in performing their daily duties and assignments.The common offset in workplace communication is that employee morale will slowly decline to a point when they lose motivation in their duties. They will still come to work and go about their businesses, but they will only put in the very minimum required. There will be no desire to put forward their best foot and give it their best shot which often impacts their output. This trend should be prevented from spreading like cancer across the entire business in order not to lead to financial bankruptcy and business closure.Poor communication in groups, teams, or organization whether written or oral, can affect the performance of your organization or business. For example, printed paper work that needed to be rewritten due to mistakes unclear email messages that require clarification, and unprepared speeches and presentations, can tremendously affect and obstruct the flow of work in a team or business organization. For example, assume a boss proclaims new and ambitious plans and ignores professional input from the concerned department. Later, the boss cancels the plans when the project is already underway and only tells a junior employee who then spreads the rumors. This ambiguity may frustrate employees and cause confusion in terms of reaching workplace goals.Poor communication skills may result in a breakdown in communication. People may speak too fast, too slowly, constantly use complex words or words which are too culture specific for everyone to understand. For example, if an employee uses too much legalese or financial terms during a power point presentation, the audience will lose interest of what the presentation is about making the project unsuccessful.The following simple communication tips should put communication on the right track. You need to first of all make up your mind on what and to go about it. For instance, letter, email, presentation and or telephone messages. Make it brief, accurate and straight to the point. If you are communicating verbally, make it clear and on point. This minimizes the chances of your drifting off track. Always check for understanding by getting feedback. Having knowledge of your audience is very necessary because different people may need a modified approach to get the message across. In addition to all this strategies, good listening skills are very vital to communication, paying attention and being focused help you absorb the right message. When unsure, ask clarifying questions and you can even write down the information if need be in order to help you make informed decisions, and setting clear goals.ReferencesThill, J. V., & Bovee, C. L. (2013). Excellence in Business Communication (10th ed.).Retrieved from The University of Phoenix eBook Collection database.Brown, A., Duncan, A., and MacDonald, F. (2003). "Proving Communication Impacts Business Performance", Strategic Communication Management, Vol. 7, No.6, pp 28-33."Survey: Poor Communication Causes Most IT Project Failures" (2007). Computerworld Inc.Leonard, M., Graham, S. and Bonacum, D. (2004). "The Human Factor: The Critical Importance of Effective Teamwork and Communication in Providing Safe Care", Quality and Safety in Health Care, 13, 85-90, ................
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