APPENDIX 17: duty of candour letter template



325374040386000APPENDIX 17: duty of candour letter templatePrivate and ConfidentialNAMEADDRESSADDRESSADDRESSADDRESSPOSTCODEDATENorth Devon District HospitalRaleigh ParkBarnstaple, DevonEX31 4JBDirect line: 01271 XXXXX Our ref: XXXXXDear NAMEI am writing further to our telephone conversation on date, and would like to thank you for taking the time to speak with me regarding your mother’s/father’s, etc care and treatment. I would like to take this opportunity of sending you my sincere condolences on the sad loss of your mother/father, etc (if appropriate).As explained in our discussions the main reason for my call was to advise you that there were aspects of your mother’s/father’s, etc care and treatment which the Trust would wish to review. This review is called a 72 hour report/a Concise Investigation)/a SI (serious incident requiring investigation).This investigation is a formal framework where particular events are revisited, simply with the aim of identifying what happened, why it happened and if there is anything which could be put in place to reduce the chance of it happening again. The Trust is required to advise you of this review, and I would also like to reassure you that the Trust would want to advise you of the process, in the spirit of openness and honesty.As discussed in my telephone call once the 72 hour report/Concise Investigation/SI (serious incident requiring investigation) is finalised, hopefully in date (month/year), I will send you a copy, and should you wish to meet with the staff involved in the investigation I would be happy to arrange this, if you would feel it beneficial. However in the meantime please do not hesitate to call me on my direct line (01271) XXXXXX or via email on XXX@ should you wish to discuss any aspect of the investigation or report.Yours sincerelyNAMEDivisional coordinator on behalf of the Divisional Nurse ................
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