Vocera User Guide

[Pages:196]Vocera User Guide

Version 3.1

Copyright ? 2002-2005 Vocera Communications, Inc. All rights reserved. Protected by US Patent Numbers D486,806; D486,807; 6,892,083; 6,901,255; and EEC Patent Number ED 7513.

Vocera? is a registered trademark of Vocera Communications, Inc.

This software is licensed, not sold, by Vocera Communications, Inc. ("Vocera"). The reference text of the license governing this software can be found at legal. The version legally binding on you (which includes limitations of warranty, limitations of remedy and liability, and other provisions) is as agreed between Vocera and the reseller from whom your system was acquired and is available from that reseller.

Certain portions of Vocera's product are derived from software licensed by the third parties as described in the Third-Party Software Agreements section of the Vocera User Guide.

Java and all Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.

Microsoft? Windows?, Windows? 2000 Server, Windows ServerTM 2003, Windows? XP, Microsoft? Internet Explorer, and Microsoft? Excel are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.

All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owner/s. All other brands and/or product names are the trademarks (or registered trademarks) and property of their respective owner/s.

Vocera Communications, Inc. tel :: +1 408 790 4100 fax :: +1 408 790 4101 Part No :: 930-01208 Rev C, 29-June-2005

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What's New

Vocera 3.0 and 3.1 provide significant enhancements to previous versions of Vocera. This section summarizes new features and changes related to the voice commands you can use with badges. See the Release Notes for a complete list of changes to all areas of the product since Vocera 2.2.

Make sure you read Important Safety Instructions on page 165 for information about using the badge and battery charger safely.

The following new features improve the ability of the badge to understand you when you speak:

? The inner circle The inner circle is a small set of users, groups, and address book entries that you are most likely to contact in a voice command. The inner circle improves speech recognition because you are statistically more likely to contact that small set of names than you are to contact names outside that set. See Calling Inner Circle Members on page 44.

What's New ??? iii

? Speak or spell The speak or spell feature allows you to contact users, groups, or address book entries by either speaking or spelling their names in a voice command. See Using Speak or Spell on page 42.

? Learn commands If you notice that the Genie has a hard time understanding your pronunciation of commands, you can train the Genie to recognize the way you say those commands. See Training the Genie on page 49.

? The welcome tutorial Even if you've had a training session in the use of the badge, you may find it hard to remember the basics that seemed so simple in the classroom. The Genie provides a brief and witty welcome tutorial to bring you up to speed in badge use. See Using the Welcome Tutorial on page 40.

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The following new features provide more ease of use when you are wearing a headset or managed lanyard with the badge:

? Announce through speaker

Turning on the announce through speaker property lets you hear an incoming call or message announcement when you have temporarily removed a headset for comfort. See Using the Announce through Speaker Commands on page 78.

? Separate volume controls for a headset and for the badge speaker

See Volume Adjustment on page 30.

The following new features provide miscellaneous enhancements to the badge:

? Dialing a pager number

In addition to sending a numeric page to a badge user or address book entry, you can also use the badge to send a page to an arbitrary internal or external pager number. See Sending and Receiving Numeric Pages on page 85.

? Redialing the last number

Your badge can save you time by automatically redialing the last phone number it called. See Redialing Phone Numbers on page 90.

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? Emergency broadcasts You can simultaneously contact a special group of users without remembering any voice commands by pressing the Call button twice. Your system administrator must set up this group in advance. See Summoning Help in an Emergency on page 98.

Finally, you can no longer use "Get me an outside line" as an alternate form of the "Dial an outside number" command. This alternate has been removed because it interferes with the "Get me John Smith" command. See Calling Telephone Numbers on page 81.

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Contents

What's New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Welcome to Vocera. . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Features of Your Badge . . . . . . . . . . . . . . . . . . . . 19

Call Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Hold/DND Button . . . . . . . . . . . . . . . . . . . . . . . . 20 Microphone and Speaker . . . . . . . . . . . . . . . . . . 22 Headset Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Menu Selection Buttons . . . . . . . . . . . . . . . . . . . 24

Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . 25 Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Power Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . 30 Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Alert Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Basic Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Logging In and Out . . . . . . . . . . . . . . . . . . . . . . . 37 Recording Names and Greetings . . . . . . . . . . . . . 39 Using the Welcome Tutorial . . . . . . . . . . . . . . . . . 40 Placing and Receiving Calls . . . . . . . . . . . . . . . . . 41

Calling Other Users . . . . . . . . . . . . . . . . . . . . 41 Using Speak or Spell . . . . . . . . . . . . . . . . . . . 42 Calling Inner Circle Members. . . . . . . . . . . . . 44 Calling with Department Names . . . . . . . . . . 46 Calling a Member of a Group . . . . . . . . . . . . 48 Training the Genie. . . . . . . . . . . . . . . . . . . . . 49 Answering a Call . . . . . . . . . . . . . . . . . . . . . . 55 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . 56 Using Buttons to Answer "Yes" or "No" . . . . 56 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . 56 Putting a Caller on Hold and Releasing

the Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Using Do Not Disturb . . . . . . . . . . . . . . . . . . 58 Sending and Receiving Messages . . . . . . . . . . . . . 60 Sending a Voice Message . . . . . . . . . . . . . . . 62 Sending a Voice Email . . . . . . . . . . . . . . . . . . 64 Listening to Messages . . . . . . . . . . . . . . . . . . 66 Reading Messages . . . . . . . . . . . . . . . . . . . . . 73 Setting Badge Properties . . . . . . . . . . . . . . . . . . . 76 Using the Auto Answer Commands. . . . . . . . 77 Using the Announce through Speaker

Commands . . . . . . . . . . . . . . . . . . . . . . . . . 78

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