Delivering a WOW User Experience: Do Academic Librarians ...
Delivering a WOW User Experience: Do Academic Librarians Measure Up? 113 March 30–April 2, 2011, Philadelphia, Pennsylvania what it is when it happens to me.” That statement may help to describe a WOW experience. We may lack the words to accurately describe it, but we all know when it’s happening to us however we might define it indi ... ................
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