Job Description - Service Manager



Job Description and Expectations – (Sales Manager)

 Reports To: ________________________________________________Title________________________________

General Requirements

• Must have 5 + years sales management experience in a retail environment and excellent mechanical aptitude. Preferably in one of the following industries: Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories.

0. Knows Microsoft Office including Word, Excel and Outlook. Familiar with POS systems and online parts lookups.

1. Must possess a valid driver’s license subject to insurance carrier’s approval.

2. Able to Lift and handle heavy loads up to 70 lbs. plus work outdoors and indoors in all weather.

Target Responsibilities:

• Will have overall responsibility for the profitability of the sales department and supervision of salespeople.

• Ordering and receiving all whole goods, establishing gross margins, knowing and using manufacturers programs for dating, returns, and ordering.

• Continually demonstrate excellent communication skills for answering phone and customer services. Excellent computer skills for basic clerical duties, purchase orders, price files, internet, online ordering, and credit filings.

• Responsible for a 40 hour week with extended seasonal hours as set by store opening and closing and Saturdays and customer demands during mowing season

Daily Duties and Responsibilities:

0. Begin each workday with a positive attitude by encouraging each sakes reo to meet their daily and weekly goals. Plus develop a sense of “team” in the sales department and across other departments.

1. Keep daily records of sale of whole goods profit and loss

2. Supervision of all sales people. Including training, hiring and firing,

3. Merchandising, cleanliness and tidiness of showroom and used equipment areas.

4. Continually seeking technical and product knowledge, staying abreast of new developments, study and follow OEM recommendations. Teach and impart knowledge to counter sales.

Weekly Duties and Responsibilities:

• Meet with Management Team for departmental overviews of goals and objectives for the week. Discuss promotions and opportunities for the department as well as opportunities to exceed expectations.

5. Evaluate and update sales brochures, reference material, bulletins, manuals and displays to make sure they are accurate, timely and present a quality, professional appearance.

6. Meet with Sales Team to discuss issues and opportunities to improve equipment sales.

7. Provide manager with a list of aging whole goods in inventory. Design and execute a plan for selling them.

Monthly Duties and Responsibilities:

8. Meet with each individual sales rep to discuss work performance based upon goals and expectations for preceding month and upcoming month. If needed, set improvement process in place to assist them in achieving agreed upon objectives.

9. Meet with Manager to discuss results from the previous month and to review goals and objectives for the upcoming month. Discuss any employee issues and improvement process implemented to correct performance issues.

Quarterly Duties and Responsibilities:

• Meet with Service and parts managers to review ideas to improve communication with the respective departments. .

10. Meet with Manager to discuss improvement processes to be implemented during the next quarter.

Annual Duties and Responsibilities:

11. Meet with Management Team to discuss year-end results, goals and objectives for the upcoming year.

12. Meet with the sales personnel to discuss year-end results and to outline goals and objectives for the upcoming year.

I _______________________________________ understand that these are the minimum requirements to continue my employment. Printed Name: Other duties may be assigned as needed and this job description does not limit those other duties.

__________________________________________________________________________________________/Date_________________

Employee Signature

__________________________________________________________________________________________/Date_________________

Manager

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