Resume - California State University, Northridge



Tal Ovadia |

Northridge, CA 91324

USA |Phone (818)-

Cell: (818)-

E-mail: talovadia@ | |Summary

Dynamic leader with outstanding strategic planning, problem-solving, change management and decision-making skills combined with in-depth technical background. Experienced in media & entertainment, whole sale distribution, information technology and finance. Record of effective leadership of both corporate and department initiatives, as well as staff development. Excellent analytical and organizational aptitude combined with a clear vision of processes, methods, systems and results. Working (in parallel) as a professor of Management at Engineering Management graduate program at Cal State University Northridge.

Professional Experience

10/2007 – Today Accenture Burbank, CA

Unit Operations Manager – Digital Supply Chain (DETE) unit

Unit Lead at Warner Bros, in charge of support, maintenance and day to day operation of a cutting edge Digital supply chain system - Digital End to End (DETE).

▪ Built and implemented the DETE Support organization based on ITIL methodology which reduced overall complexity and time to restoration of system related issues.

▪ Created relationship with key client stakeholders (Director & VP-level) and managed Service Level Agreements (SLA, OLA) to increase unit revenues by achieving bonus level results

▪ Estimated, planned, and performed risk management for new enhancements such as new system functionality, new business process support, new distribution channels, new, and new user interface pages and flows which led to increased customer satisfaction and system stability.

▪ Worked with WB’s post-production facilities to coordinate work effort and issue resolution resulting in a smoother work flow and reduced turn around time for media delivery.

▪ Responsible for P&L and maintaining high operational margins for the unit.

▪ Managed a team of 14 support analysts & programmers (from 3 different vendors) in a fast pace highly available 24/7 environment

01/2005 – Today California State University Northridge Northridge, CA

Professor of Engineering Management – Graduate program

(Parallel employment) Part time faculty teaching the following courses at the Engineering Management graduate program:

▪ Project Management – Project management – a managerial approach - Project management based on PMP.

▪ Seminar in International Management – Key concept in multinational organizations.

▪ Managing the Technical Professionals – Human and cultural issues in management.

03/2006 – 10/2007 Countrywide Financial Agoura Hills, CA

Senior Project Manager – B2B Web

Senior project manager in a multibillion dollar financial organization. Responsible for the complete project lifecycle which includes project initiation through implementation and post implementation support. Manage software projects and software releases throughout the complete SDLC life cycle in a highly visible, client facing production environment.

▪ Worked as part of the PMO leading projects from the requirement stage through release and implementation stages resulting in better utilization of the technical team and deliver on time on budget projects.

▪ Managed, tracked and monitored project budgets ranging from $100K to $2,000,000.

▪ Performed Project Scheduling and tracking using MS Project and NIKU Clarity to ensure project are properly defined, budgeted, approved, planned, documented, resourced, scheduled, supervised and completed.

▪ Participated and managed resource allocation of cross functional, multiple location teams (CA, TX, India) with focus on – On time, on budget project delivery.

▪ Managed risk and issues analysis plans to anticipate and mitigate major application interdependencies and risks in a multi-location, multi-stakeholders, highly visible projects.

▪ Worked in close relation with all development cycle (SDLC) (.Net, VB, ASP, J2EE) teams and management in research of process improvement methodologies (such as Agile & Lean Software Development).

▪ Worked on process improvement projects and research options such as Lean software development and Critical Chain project management

01/2005 – 12/2005 SDI Media Los Angeles, CA

Director of Technical Services

Managed the technical operations at the U.S office and oversaw content protection at SDI Media, (an International subtitling and dubbing company).

▪ Managed two production departments at the beginning and end of a high volume production cycle with rapid turnaround of high volume subtitle processing projects with a staff of 26 team members.

▪ Oversaw all aspects of the strategic and technical operation of the Technical Services department at the company’s LA headquarters resulting in better utilization and reduced error rate of subtitling projects.

▪ Created Work Load Analysis and resource forecast models to predict the work load and resource needs for production which resulted in better production leveling and resource utilization.

▪ Reduced project turn around time by 30% by improving work flow and quality control procedures using process improvement methodologies based on implementation of key matrices, analyzing waste and process flow bottlenecks.

▪ Worked with the ERP development team to build forecast and throughput reporting and forecasting enabling the sales teams to improve accuracy of delivery dates resulting in higher customer satisfaction and return business.

▪ Restructured the technical services and media departments and brought them to an efficient and productive state.

▪ Worked with several post production facilities to ensure on time, quality deliverables and issue resolution.

▪ Participated and led content protection efforts resulting in higher level of security and improved customer satisfaction.

09/1998 – 4/2000 and 04/2003 – 01/2005 Softengine Inc. Woodland Hills, CA

ERP Business System Implementation Project Manager.

▪ Managed and ran ERP System implementation projects in a wholesale distribution companies in various markets (Entertainment, manufacturing, and more).

▪ Oversaw and participated in all aspects of the project life cycle including Business Analysis, Scheduling, Resource Allocation, Development and Implementation and post implementation support with emphasis on on-time, on-budget delivery.

▪ Developed project charter and cost benefit analysis to ensure correct customer level settings and delivery of the right tools to the right person resulting in higher then average customer satisfaction and referrals.

▪ Led customer training sessions (both group, individual and hands on) to improve system usage and increase overall user satisfaction.

▪ Provided financial analysis support to a diverse customer base using the functional and analytical tools of the system.

▪ Generated and designed reports to provide data analysis (financial and operational) providing the clients with improved ability to control and monitor their operation.

12/2001 – 04/2003 DVPC Chatsworth, CA

Operations and production Manager – DVD Authoring department.

Managed the DVD authoring and production department at DVPC and brought it to a state of the art condition.

▪ Organized the production facility to near optimal capacity and Reduced project turn around time by 20%

▪ Increased production and quality while reducing costs and personal.

▪ Formalized cost analysis models which led to improved costing of project and higher margins of profit.

▪ Formalized production capacity model to optimize utilization of personal and equipment.

▪ Established key Quality control procedure and reduced rework by 30%

04/2000 – 12/2001 Jalan Network Services Westlake Village, CA

Unix System Administrator.

System administrator of various UNIX platforms including Linux, Solaris, SGI & more.

Project manager: project planning, customer support, and system installation.

▪ System Administration on Solaris, Linux & Windows. Apache Web Server Administration, Backup Management (Veritas Netbackup), NetApp administration, System and Network Monitoring & security

▪ Designed and implemented the customer Support Center management including metrics and statistical analysis leading to higher customer satisfaction and improved root cause analysis.

1995 –1998 Intel Corporation Haifa, Israel

Networking & Computing Engineer.

Networking and computing engineer for the special platforms group and test environment groups.

▪ Performed evaluation and implementations of new technologies into the Intel environment resulting in improved utilization of tools and easier transition in to main stream support – reducing operational costs.

▪ Project management, Provided system analysis and participated and evaluated Help Desk software, processes, tools, and Helpdesk support

▪ System Administration on special platforms for the testing and development groups, (including SunOS, Solaris, SCO Unixware, and Windows) and test environments: (ATE, VLSI – Schlumberger, Teradyne, etc).

Education

• Masters of Science (MSc) Engineering Management.

California State University Northridge, CA

• Bachelor of Science (MSc) Computer Science.

California State University Northridge, CA

Knowledge & Training

▪ Business & Management , Finance and Accounting , International Management , Statistics , Operations Research, Human resource management

▪ Media, postproduction and Graphics: DVD Creation life cycle, Final Cut Pro – Video Editing, Sonic - DVD Authoring, Adobe Photoshop, Motion.

▪ Process Engineering: Software Development Life Cycle (SDLC), Data Analysis, root cause analysis and Project Scheduling and tracking using. Process improvement methodologies training in areas such as Six Sigma, Lean Processes, Kaizen, TOC (Theory of Constraints), Critical Chain. Product Life Cycle methodologies (such as Agile & Lean Software Development.

▪ Project Management tools - MS Project , CA (NIKU) Clarity , Workbench

▪ Lean , Six Sigma , ITIL , TOC , Critical Chain

▪ Operating systems: Unix (Solaris, Linux) , Windows, Mac

Certifications

• Lean Operation Certificate (APICS)

APICS certificate program

• Practical Engineer - Computer Science

Technion, Israel

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