The Balance Careers
John Doe123 Main Street ? Albany, NY 10036 ? (123) 456-7890 ? John.Doe@CUSTOMER SERVICE SPECIALISTHelping customers with returns, purchasing store protection plans, and service packagesCustomer Service Specialist with 5+ years’ experience assisting customers, scheduling in-home services via the online interface, answering phone inquiries, and following up with the status of orders. Key skills include:Assisting with New-Employee Training Rewriting Customer-Service ManualAssisting with Conflict Resolution Team Building & LeadershipProficient with Cash Register OperationsAssisting High-End Clientele PROFESSIONAL EXPERIENCEBRAND BUYS, Saratoga Springs, NYCUSTOMER SERVICE SPECIALIST (February 2019 – Present)Assist customers with returns, purchasing, store protection plans and service plans; schedule in-home services via the company’s online interface, answer phone inquiries, and help with dispute resolution.Notable accomplishments:Helped rewrite the company’s customer service manual, which is now used companywide.Helped train 25 new employees, including in-store policies, services, and register operations.SARATOGA SPRINGS CITY HALL, Saratoga Springs, New YorkCUSTOMER SERVICE ASSISTANT (June 2014 – February 2019)Assisted clients as they entered City Hall and via phone; answered and resolved email inquiries.Notable Accomplishments:Performed filing and data-management tasks; drafted and edited short office memos.Assisted with all office administrative duties; typed up month City Council agenda.EDUCATION & CREDENTIALSHUNTER COLLEGE, Saratoga Springs, NY Bachelor of Arts in English (3.75 GPA, Honor Roll Every Quarter; Minor: Business), 2014Technology SkillsAbility to Work with Several Operating Systems, Including Windows and Mac ? Excel ProficientOther SkillsExcellent Communication and Interpersonal Skills ? Experience Maintaining an Office Budget ................
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