Delivering the Level 2 Accredited Qualification from ...



Mapping of People 1st WorldHost Ambassador Workbook to the

Edexcel BTEC Level 2 Award in Welcoming Tourists and Visitors to their Destination in Hospitality, Leisure, Travel and Tourism (QCF)

This mapping is designed to assist centres in identifying possible areas of evidence required in order to achieve the above qualification, which may not be fully covered in the People 1st WorldHost Workbook.

This mapping forms the basis of the Edexcel worksheet.

The Edexcel worksheet is designed to be used in conjunction with the People 1st WorldHost Workbook to demonstrate achievement of the assessment criteria. However, it is the responsibility of each centre to ensure that learner evidence provided covers all of the assessment criteria as set out in the specification.

|Qualification Assessment Criteria |Coverage in People 1st WorldHost |Comments |

| |Workbook | |

|1.1 Explain the importance of positive attitude |Partial coverage on pages 10-13 |See page 3 of Edexcel worksheet. |

|and behaviour in providing a warm welcome to | | |

|tourists/visitors to create a lasting impression | | |

|1.2 Outline different communication |Partial coverage on page 10 |See page 3 of Edexcel worksheet. |

|skills/techniques used to welcome | | |

|tourists/visitors to the destination | | |

|2.1 Identify the types of tourists/visitors that |None |See page 4 of Edexcel worksheet. |

|come to the destination | | |

|2.2 Describe how tourist/visitor needs may differ|Partial coverage on page 12 |See page 4 of Edexcel worksheet. |

|2.3 Explain the importance of responding to |Partial coverage on pages 10 and |See page 4 of Edexcel worksheet. |

|tourists/visitors differently, according to their|12 | |

|different needs | | |

|3.1 Identify different sources of information |Partial coverage on page 17 |See page 6 of Edexcel worksheet. |

|about a destination | | |

|Qualification Assessment Criteria |Coverage in People 1st WorldHost |Comments |

| |Workbook | |

|3.2 Identify the products/local businesses/events|Page 16 | |

|and places of interest available in a destination| | |

|3.3 Outline the services available to a |Page 16 | |

|tourist/visitor at the destination | | |

|3.4 State the resources available to support the |Partial coverage on page 17 |See page 8 of Edexcel worksheet. |

|tourist/visitor at a destination | | |

|4.1 Describe the qualities of a tourist/visitor |Page 13 | |

|customer service representative | | |

|4.2 Describe the role of a tourist/visitor |Pages 12-13 | |

|customer service representative | | |

|4.3 Describe the resources in the destination |Partial coverage on page 17 |See page 8 of Edexcel worksheet. |

|4.4 Explain the importance of the tourism |None |See page 10 of Edexcel worksheet. |

|industry in the destination | | |

|4.5 State the importance of positive attitude and|Pages 10-13 | |

|behaviour in providing excellent customer service| | |

|You have explored and discussed the skills and behaviours you need to ensure that you have a positive, enthusiastic approach in welcoming|

|tourists and visitors and that you are genuine and open minded towards them on pages 10-13 of the Workbook. |

|Explain why this is so important in your role as an Ambassador. (AC1.1) |

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|You have listed some of the questions that you are likely to be asked as an Ambassador by tourists and visitors on page 10 of the |

|Workbook. |

|Outline the different forms of communication you could use to answer these questions and other queries that would ensure you offer a warm|

|welcome. (AC1.2) |

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|On page 8 of the Workbook, you identified the key information you need to be an excellent Ambassador for your destination or event. Complete the table below to demonstrate that you understand the types of tourists| |

|or visitors you are likely to welcome, what their specific needs might be and how/why you should meet these needs. (AC2.1, 2.2, 2.3) | |

|Type of tourist or visitor |What are their specific needs? |How should you respond to meet their specific needs? |Why is it important that you respond to their specific needs in this |

| | | |way? |

|Example: |Example: |Example: |Example: |

|Family with young children |Will need family-friendly restaurants and baby |Tell the parents where the most appropriate restaurants to |The whole family will enjoy the experience of their visit and feel |

| |changing facilities. |visit are. |that ALL of them are welcome. |

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|Now you have completed the exercise on page 17 of the Workbook identifying facilities available in your community, choose five of these and identify what sources of information are available that describe these |

|facilities and complete the table below. |

|(AC3.1) |

|What facility is available in my community? |What sources of information are available that describe the facility? |

|Example: |Example: |

|Railway |Timetables, either available in leaflet form that the visitor/tourist can take away or as big posters that the visitor/tourist can read around the railway station.|

| |It is also possible to obtain information on the internet at nationalrail.co.uk |

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|Sometimes visitors and tourists need to know where they can obtain information whilst away from home. Complete the table below, giving details of resources available to support the visitor or tourist for the |

|examples listed. Base your answers on the resources available in your local area, or where you will be working as an Ambassador. Add three of your own resources to this list and complete the table in the same way.|

|(AC3.4, 4.3) |

|Information required |The resources available to support the tourist or visitor |

|Example: |Example: |

|Needs to know how to get to the local library |The library is sign-posted from the centre of the town |

|Needs to see a doctor | |

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|Wants to know the opening times of the local swimming pool and how to get there | |

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|Wants to know which hotels are available in another area and would like to book a | |

|room there | |

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|Would like to know about entertainment and attractions in the local area | |

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|Would like to know where they can book tickets for a local event | |

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|Explain why tourism and the tourism industry are important in your area, or where you will be working as an Ambassador. Ensure that you |

|cover at least the following areas: |

|– its role and purpose |

|– the benefits |

|– economic impacts (ie employment, revenue, business growth etc.) |

|(AC4.4) |

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|Witness statement |

|Use of this is not essential, but may be helpful to record evidence of a learner’s achievement of assessment criteria during WorldHost |

|workshop activities. |

|Learner name | |

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|Qualification | |

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|Unit number and title | |

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|Description of activity undertaken (please be as specific as possible) |

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|Assessment criteria |

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|How the activity meets the requirements of the assessment and grading criteria, including how and where the activity took place |

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|Witness name | |Job role | |

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|Witness signature | |Date | |

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|Assessor name | |

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|Assessor signature | |Date | |

5338seb010911 S\LT\PD\General\Edexcel worksheet with mapping to WorldHost Ambassador Wrkbk.doc.1-11/1

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