University of the People

Operations Strategy

Ted James

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Ted James

Operations Strategy

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Operations Strategy ? 2011 Ted James & ISBN 978-87-7681-828-9

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Operations Strategy

Contents

1

Introduction

2

Defining Operations Strategy

2.1

What is Operations Management?

2.2

The Role of Services in Operations Management

2.3

What is Strategy?

2.4

What is Operations Strategy?

3

Operations Strategy Formulation

3.1

Hill framework for Operations Strategy Formulation

4

Lean Operations

4.1.

Eliminate Waste

4.2

Involvement of Everyone

4.3

Continuous Improvement (CI)

4.4

Implementing Lean

5

Business Process Reengineering (BPR)

5.1

Implementing Business Process Redesign

. 360?

thinking

Contents

7

8 8 8 9 10

11 11

13 13 14 14 14

17 17

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? Deloitte & Touche LLP and affiliated entities.

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Operations Strategy

6

Enterprise Resource Planning (ERP)

6.1

Manufacturing Requirements Planning (MRP)

6.2

Manufacturing Resource Planning (MRP II)

6.3

ERP

6.4

Web-integrated ERP

7

Quality

7.1

Defining Product Quality

7.2

Defining Service Quality

7.3

Total Quality Management (TQM)

7.4

TQM techniques

8

Agile Operations

8.1

Agile Supply Chains

8.2

Lean Supply Chains

8.3

Leagility ? Combining Lean and Agile

8.4

Mass Customisation

8.5

Quick Response Manufacturing (QRM)

9

Project Management

9.1

Executing Projects

9.2

Network Analysis

Contents

20 20 22 23 24

25 25 25 26 28

30 31 31 32 32 33

35 35 37

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