Organizational Behavior - University of the People

[Pages:383]Organizational Behavior

By Talya Bauer and Berrin Erdogan

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Organizational Behavior Talya Bauer and Berrin Erdogan

Published by: Flat World Knowledge, Inc. One Bridge Street Irvington, NY 10533

This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License. To view a copy of this license, visit send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA. Printed in the United States of America

Brief Contents

About the Authors Acknowledgments Dedications Preface Chapter 1 Organizational Behavior Chapter 2 Managing Demographic and Cultural Diversity Chapter 3 Understanding People at Work: Individual Differences and Perception Chapter 4 Individual Attitudes and Behaviors Chapter 5 Theories of Motivation Chapter 6 Designing a Motivating Work Environment Chapter 7 Managing Stress and Emotions Chapter 8 Communication Chapter 9 Managing Groups and Teams Chapter 10 Conflict and Negotiations Chapter 11 Making Decisions Chapter 12 Leading People Within Organizations Chapter 13 Power and Politics Chapter 14 Organizational Structure and Change Chapter 15 Organizational Culture Index

Contents

About the Authors

1

Acknowledgments

2

Dedications

3

Preface

4

Chapter 1 Organizational Behavior

7

Understanding Organizational Behavior

8

Understanding Your Learning Style

13

Understanding How OB Research Is Done

15

Trends and Changes

17

Conclusion

22

Exercises

22

Endnotes

23

Chapter 2 Managing Demographic and Cultural Diversity

25

Demographic Diversity

27

Cultural Diversity

38

The Role of Ethics and National Culture

44

Conclusion

45

Exercises

46

Endnotes

47

Chapter 3 Understanding People at Work: Individual Differences and Perception

49

The Interactionist Perspective: The Role of Fit

50

Individual Differences: Values and Personality

52

Perception

60

The Role of Ethics and National Culture

66

Conclusion

68

Exercises

69

Endnotes

70

Chapter 4 Individual Attitudes and Behaviors

73

Work Attitudes

74

Work Behaviors

78

The Role of Ethics and National Culture

84

Conclusion

85

Exercises

86

Endnotes

87

Chapter 5 Theories of Motivation

89

Need-Based Theories of Motivation

91

Process-Based Theories

96

The Role of Ethics and National Culture

105

Conclusion

107

Exercises

107

Endnotes

109

Chapter 6 Designing a Motivating Work Environment

111

Motivating Employees Through Job Design

112

Motivating Employees Through Goal Setting

118

Motivating Employees Through Performance Appraisals

122

Motivating Employees Through Performance Incentives

126

The Role of Ethics and National Culture

129

Conclusion

131

Exercises

131

Endnotes

133

Chapter 7 Managing Stress and Emotions

135

What Is Stress?

136

Avoiding and Managing Stress

143

What Are Emotions?

149

Emotions at Work

151

The Role of Ethics and National Culture

155

Conclusion

156

Exercises

156

Endnotes

159

Chapter 8 Communication

161

Understanding Communication

162

Communication Barriers

165

Different Types of Communication and Channels

172

The Role of Ethics and National Culture

182

Conclusion

185

Exercises

186

Endnotes

188

Chapter 9 Managing Groups and Teams

189

Group Dynamics

190

Understanding Team Design Characteristics

197

Management of Teams

204

Barriers to Effective Teams

207

The Role of Ethics and National Culture

209

Conclusion

210

Exercises

211

Endnotes

213

Chapter 10 Conflict and Negotiations

215

Understanding Conflict

216

Causes and Outcomes of Conflict

220

Conflict Management

223

Negotiations

227

The Role of Ethics and National Culture

235

Conclusion

236

Exercises

237

Endnotes

239

Chapter 11 Making Decisions

241

Understanding Decision Making

242

Faulty Decision Making

250

Decision Making in Groups

253

The Role of Ethics and National Culture

258

Conclusion

259

Exercises

260

Endnotes

263

Chapter 12 Leading People Within Organizations

265

Who Is a Leader? Trait Approaches to Leadership

267

What Do Leaders Do? Behavioral Approaches to Leadership

271

What Is the Role of the Context? Contingency Approaches to Leadership

274

What's New? Contemporary Approaches to Leadership

280

The Role of Ethics and National Culture

288

Conclusion

290

Exercises

290

Endnotes

292

Chapter 13 Power and Politics

295

The Basics of Power

296

The Power to Influence

300

Organizational Politics

308

Understanding Social Networks

311

The Role of Ethics and National Culture

313

Conclusion

314

Exercises

315

Endnotes

319

Chapter 14 Organizational Structure and Change

321

Organizational Structure

323

Organizational Change

329

The Role of Ethics and National Culture

339

Conclusion

341

Exercises

341

Endnotes

342

Chapter 15 Organizational Culture

343

Understanding Organizational Culture

344

Characteristics of Organizational Culture

347

Creating and Maintaining Organizational Culture

352

Creating Culture Change

361

The Role of Ethics and National Culture

364

Conclusion

365

Exercises

365

Endnotes

369

Index

371

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