Concept based notes Organizational Behavior

Biyani's Think Tank

Concept based notes

Organizational Behavior

MBA-I Sem

Shalini Singh

Revised by:Surbhi Mathur Deptt. of Management Biyani Institute of Science and Management,

Jaipur

2 Published by : Think Tanks Biyani Group of Colleges

Concept & Copyright :

Biyani Shikshan Samiti

Sector-3, Vidhyadhar Nagar, Jaipur-302 023 (Rajasthan) Ph : 0141-2338371, 2338591-95 Fax : 0141-2338007 E-mail : acad@ Website :;

Edition : 2012

While every effort is taken to avoid errors or omissions in this Publication, any mistake or omission that may have crept in is not intentional. It may be taken note of that neither the publisher nor the author will be responsible for any damage or loss of any kind arising to anyone in any manner on account of such errors and omissions.

Leaser Type Setted by : Biyani College Printing Department

Organisational Behaviour

3

Preface

I am glad to present this book, especially designed to serve the needs of

the students. The book has been written keeping in mind the general weakness in understanding the fundamental concepts of the topics. The book is selfexplanatory and adopts the "Teach Yourself" style. It is based on questionanswer pattern. The language of book is quite easy and understandable based on scientific approach.

Any further improvement in the contents of the book by making corrections, omission and inclusion is keen to be achieved based on suggestions from the readers for which the author shall be obliged.

I acknowledge special thanks to Mr. Rajeev Biyani, Chairman & Dr. Sanjay Biyani, Director (Acad.) Biyani Group of Colleges, who are the backbones and main concept provider and also have been constant source of motivation throughout this Endeavour. They played an active role in coordinating the various stages of this Endeavour and spearheaded the publishing work.

I look forward to receiving valuable suggestions from professors of various educational institutions, other faculty members and students for improvement of the quality of the book. The reader may feel free to send in their comments and suggestions to the under mentioned address.

Shalini Singh

Surbhi Mathur

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Contents

S.No

Title of Chapter

1

Organizational Behavior

2

Individual Behavior & Managing Diversity

3

Motivation

4

Communication

5

Group Behavior

6

Conflict and Stress Management

7

Management of Change

8

Key Terminologies

Annexure 1. Bibliography 2. Solved question papers

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Syllabus

The paper aims to present the basic concepts of management. The objective is to help student comprehend perceive and understand dynamic nature of groups. Provide on insight into behavior of individuals in organization and the changing environment of organization. This is with a view to enable him to develop and adopt effective strategies to influence it. It also aims to help the student develop decision making skills through case discussions.

Section ?A

Organizational Behavior ? Definition ? assumptions.,- Historical Background Fundamental concepts of Ob, research foundation, trends, impact of globalization, learning organization and Knowledge management.

Individual Behavior and managing diversity, individual behavior, ma in reasons impact, trends and layers of diversity, initiatives. Personality Development: meaning, theories of Personality development, managerial consideration for further developing of personality development of employee. Perception ?Meaning and definition, Perceptual process, Managerial implications of perception in business situations, schemas, perceptual errors.

Motivation; nature and importance, basic process, need theories of motivation- the concept of needs, Maslow`s hierarchy of needs theory, Alderfer`s ERG theory, McClelland`s Achievement Motivation theory, Cognitive and behavioral theoriesexpectancy, Equity, Goal - Setting theories.

Communication: Meaning, importance, process, types, effective and efficient communication, barriers in communication.

Group Behavior; Group formation: formal and informal group, stages of group development, group decision making, group effectiveness and self managed teams.

Conflict and stress management: meaning, process, functional and dysfunctional conflict, conflict handling, nature causes and consequences of stress.

Management of change: concept, Lewin`s stages of change, forces of change, resistance of change, and managing planned change.

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