GLOBAL SALES SUPPORT CHAT FEATURE. - Delta Air Lines

AVAILABLE NOW!

GLOBAL SALES SUPPORT CHAT FEATURE.

The new Chat functionality on Delta Professional gives travel agents access to expert assistance in seconds.

Delta is proud to now offer the industry's first Sales Support Chat functionality to our travel agency partners. Through Delta Professional, our industry-leading travel management portal, Global Sales Support's Chat feature will give travel agents real-time access to a specialized associate. In addition to phone support, this brand-new communication tool is part of Delta's effort to bring you more ways to engage our Global Sales Support team and receive expert service at a moment's notice.

? After logging in to Delta Professional travel agents can choose to Chat on almost any topic that can also be handled today over the phone by a GSS Associate. The new Chat feature allows for one session at a time per browser and is available from 9 AM ? 7 PM EST Monday-Friday.

? Due to privacy considerations, if credit card information is needed to complete a transition over Chat the GSS Associate will provide a call-in number to continue the conversation over the phone.

? When travel agents are working on behalf of a corporation they should provide that account's Corporate PIN upon logging into Chat. Including the Corporate PIN will ensure that GSS can apply the appropriate corporate benefits to the traveler's PNR.

? For technical support issues or access to Delta Professional login credentials please send an email to deltaprofessional@.

?2020 Delta Air Lines Inc. 20-10-GS59856

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download